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By Juicycarrot
Hi there,
I have an LG smart TV OLED65G36LA (LG OS v03.20.17, webOS TV version 8.20.0-710) , and the Prime Video App was no longer able to update (from Dec 2025) and therefore could no longer be used.
I have tried uninstalling the app and re-installing, and that was unable to work, so then applied a full reset on the LG TV and so had to reinstall all of my other apps (Apple TV, Netflix, etc etc) which all successfully downloaded so confirmed network connections and setup are all confirmed working.
When I try to download the Prime Video app, it remains stuck on the download screen and is unable to update.
Thanks
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By Hasan Ghasabi-Oskoei
I have recently purchased an LG 55QNED86 television. I am located in Iran. Everything seems to be working fine, but when I click on any of the options, it tells me I must first consent to the LG Smart TV user agreement. However, I then get a message saying "Unable to load user agreements - a server error has occurred ......"
Can you help?
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By AJO
After Upgrade of WebOS to 3.51 my Hotstar is giving problem. We can open the app and select program but when we select program we get black screen. No streaming is happening. What is solution?
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By Nihar Ranjan Dash
The international content on JioCinema and Hotstar apps are not playing. No issues with Indian content in Hindi or other regional languages. But English, Korean, and Japanese content are not playing. Specifically, I want to play Disney content on Hotstar and HBO content on JioCinema App.
I tried resetting all configurations and reinstalling the applications and re-logging into the apps. Still, the issue persists. I tried switching off the TV and tried pressing the power button for complete discharge and rebooting my router, but the same issue persists.
**I found a workaround though, changing the wifi network or using a mobile hotspot on TV and then all content plays well even if I revert to my primary Airtel wifi, It still plays. but the next day the same issue continues.
It's an overhead to switch the wifi every time I want to watch Hollywood titles. Certainly, it's not the experience I want with a TV of a hefty price tag. No other devices (Mac, ios, android, windows, Android TV) have this problem. Also, it's not the wifi issue, as I can watch the same titles on other devices. The LG TV also doesn't have the capability to remember a few WiFi networks to ease this workaround of switching networks.
Alas, Nobody informed me about this issue earlier while making the purchase. Now such pricey TVs shouldn't have these issues at all. Kindly let me know If there is a permanent fix for this issue.
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By keshav iyer
Videos from certain websites are unable to play on browser after latest update to webOS 5.50.55. In the first image there should be a play icon on the video player
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Question
SOLAIAPPAN
My TV model in 47LB6500-TH.
I cant able to download the apps in my TV and the LG webos app showing as LG STORE instead of LG content as I see in youtube.
I am cant able to download hotstar, zee5, sunnxt, etc.
kindly give your valuable ideas if anybody aware.
thanks
1 answer to this question
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