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Martindup

DSTV Now app doesn’t work

Question

When I open the DSTV Now app on my lg tv I get the error “We’re sorry Something went wrong. Please try again.” 

I have re installed the app, checked for firmware updates and even reset TV but the error keeps on appearing. 

Any suggestions on how to fix this? Is it a tv issue or is it the app which is faulty?

7C546C26-6B58-43B0-A26A-63BF14693992.jpeg

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3 answers to this question

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On 2/8/2020 at 10:01 AM, Martindup said:

When I open the DSTV Now app on my lg tv I get the error “We’re sorry Something went wrong. Please try again.” 

I have re installed the app, checked for firmware updates and even reset TV but the error keeps on appearing. 

Any suggestions on how to fix this? Is it a tv issue or is it the app which is faulty?

7C546C26-6B58-43B0-A26A-63BF14693992.jpeg

Hi. Did you manage to get this resolved or get any feedback from LG support? I have the same issue 

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Hi, unfortunately not.  I have a feeling it has something to do with the number of people connected to the DSTV app.

My brother and I got the error at the same time, which is a coincident.

I found that in some cases, switching off power to the TV for a few seconds and restarting made a difference.

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