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By Prasan Prasad
I purchased an LG 43UH610T television in December 2017. I am located in Navi Mumbai, Mumbai. Everything seems to be working fine, but when I click on any of the options, such as LGTV, YouTube etc, it tells me I must first consent to the LG Smart TV user agreement. However, I then get a message saying "Unable to load user agreements - a server error has occurred.
I have gone through the below mentioned steps for resolving the issue but it didn’t worked.
For those of you still suffering from the same problem, here's an interim solution after 90 minutes on the phone with LG's Level 2 support:
- Disconnect your TV from both wired and wifi internet access options.
- Activate a Hotspot for internet access (use your smartphone or any other hotspot device)
- Use Settings>Network>wifi and select your Hotspot as your wireless internet connection. Confirm that you are connected to the internet.
- From Settings>General>About this TV, select resetting your TV to factory settings
- Follow the screen process until you get to the point that it asks about downloading the LG user agreement. Do that. It should work this time that you are connecting thru the Hotspot.
Still the "Unable to download user agreement" issue is not resolved. Please advice or depute a technician to resolve the issue.
Regards,
Prasan Prasad
8199968781
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By Nicolás Esteban Procak
Hi!!!
The thing goes like this. I've shared a folder in a Win7 PC, the folder has one video and one sub srt file.
When i access from my LG 50uk6550 TV the video loads perfectly but the subs won't load.-
If I copy everything in a pendrive and plug it to the USB everything works wonderfull, but not from the network folder.
Is there any solution??
Thanks in advance!!
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By Nomies
I am using SmartShare to connect my laptop to my LG smart TV. In the software on the laptop it signals that there are external subtitles available as soon as I name the .srt files appropriately, but the TV does not play them. The button for sub is grey and not clickable. Sometimes internal subtitles, integrated in the .mkv video file, do not work either. Sometimes they do. External subtitles (.srt) never work. External subtitles (.sub + .idx) usually work.
What is the cause for .srt not loading on the TV, but shows up in the computer software as available?
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Similar Tagged Content
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By Andrew Punch
So tv was working fine went to load and app today and wouldn't install, did a factory reset, reset the router, connected to phone hotspot
And can't get the user agreement to load. Even did the DNS 8.8.8.8 thing. Any advice?
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By NErnie
I just hooked up a new LG 4K Smart TV. I'm having more problems with this than I can handle. First, I can't get the cable to work??? (By the way....The cable box worked perfectly on my Samsung TV that this replaced. )
My other Major Problem is that I am unable to download the user agreement so can not accept the terms and therefore can't use the smart tv functions.
Please Help!
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By Eddie R
User agreements are not loading on LG Smart TV. I am trying the 14 day free trial on NOW TV and tried to activate the feature on TV, but user agreements will not load. Wifi is connected with no speed issues. Help !!!!
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I’ve just set up my LG 43UM7500PLA but the user agreement won’t load
Can anyone help me please
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