My new gallery series OLED TV died after less than two months. For weeks now, I have been calling LG support for help. The have created multiple repair tickets, but they have not been to get a repair technician out to fix the problem.
LG keeps trying to outsource the repair to 3rd party service companies. Does anyone know how I can find a local tech that works for LG to come out and fix it?
If not, what recourse do I have?
After updating to the latest web browser with new user interface on LG C9, subtitles on all streaming websites disappears every 2-3mins.
Video continues to play without subs. The subtitles will re-appear if I move the magic remote but disappears again after 3mins.
Should be a widespread issue as it's also happening on Youtube.com videos with subs. Un-related but Play/Stop button on magic remote also stop working on the new browser.
By Marko D
Subtitles as well as all html elements beside video disappear on every website after 2 minutes. The only way to bring them back is to activate cursor with magic remote. This started happening around the beginning of July when new LG browser update rolled out. I managed to get around this by resetting TV to factory settings and evading browser update. This worked until 23rd of July when Web OS update came along . Thinking that problem might be solved i installed it. Turns out this update just integrated this browser error into the OS and now even after resetting to factory the problem cant be avoided. LG had just made the error which could be evaded by downgrading browser mandatory instead of fixing it. This is disgrace. If I had a company with 5 employees the update with error would have never entered circulation and even if it did I would not issue another update which would make error impossible to evade. LG has only billions of dollars and tens of thousands of employees and they do not notice such a major problem even after they have been informed by the users.
Is it possible to access Live playback, i.e. pause, rewind live TV with a universal remote, not using the LG magic remote?
I have an LG 65" OLED B8 and use a Logitech Harmony 650 remote - can't use the magic remote as a universal remote as my sound runs through an AV receiver connected via the toslink input on the TV, not HDMI., so no Simplink/CEC.
Live playback is working fine (recording to hard drive ok) and I would swear that when I set up the Logitech remote it was able to pause and rewind live TV just using the Play/Pause/Rewind buttons on the harmony remote no problem, but when I tried it recently it wouldn't work. Nothing in my set up has changed. Has something changed with webOS??
I've check the Harmony setup is correct and if I bring up the live playback scroll bar with the magic remote, then the buttons on the Logitech work perfectly so I don't think it's a Logitech Harmony problem.
The only thing I can't figure out is how to get the harmony remote to bring up the Live Playback display, without using the magic remote. I also find that shaking the magic remote to get the pointer doesn't work very well, so I have to move the scroll wheel to get the pointer, which changes the channel, so I'd rather avoid it altogether (I also feel like I used to be able to bring up the magic remote pointer by clicking the scroll wheel, but that doesn't work any more either. Did I imagine it?)
Any suggestions on a button function I can program on the Harmony to bring up the Live Playback display, or better yet restore the ability to just press Play/Pause/Rewind on the Harmony and it works without needing the Live Playback scroll bar to be displayed first?
Apologies if I haven't explained my issue properly. i've never had a problem with my OLED before ( I love it!) so am a first time poster. any ideas?
By News Reporter
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I'm not sure if this is an LG or Apple issue, or if I have to try a different HDMI cable (the package says it's the latest standard) but here's what I've seen so far:
I have the AppleTV 4k using Dolby Vision which looks great.
1. When using the AppleTV remote to turn on the AppleTV and LG TV (using LG Simplink), sometimes the video signal is messed up – it's blurry and out of sync. Changing the input to Live TV and then back to the AppleTV fixes it. Sometimes it just works right away.
2. When using the LG remote to turn on the TV, then switching to the AppleTV the LG Magic remote automatically controls the AppleTV! This is really cool except that if I switch to Live TV then back to the Apple TV, the LG Magic remote no longer controls the AppleTV.
3. I have the AppleTV 4k behind the LG TV but the range on the AppleTV Remote is greatly reduced and stutters at about 10 feet away from the TV. I have moved the AppleTV to the bottom edge of the TV so it's not visibly noticeable but the range bluetooth is still terrible. Anyone else try to put the AppleTV behind the TV to hide it? Any success with the remote distance? Is there a safe place behind the TV to put it?
I actually don't have any 4K movies on Apple TV... none of my purchases are in 4k (like James Bond and Disney movies, and a few others). The Vudu AppleTV app is currently not 4k, I heard Netflix is but I don't subscribe to it. The SlingTV app on AppleTV has a nicer interface and is more reliable than the LG app. ESPN has a very configurable multi-view so you can watch 1-4 ESPN programs at the same time. I'll have to buy another HDMI cable to see if that fixes the sync and remote issues.
Anyone else try an AppleTV 4k? Likes? Dislikes?