By
Alfvenwave
Hi, I'm curious if anyone else is seeing this annoying new behaviour.
I have my SKY Q box on HDMI1 and have become accustomed to switching back from Netflix (or any other app for that matter) by having HDMI1 assigned to button "1" using the Quick Access feature. In the last week though, this feature has stopped working properly. If I am in Netflix and I press the "1" button, nothing happens (as expected). If instead I hold down the "1" button to switch to SKY I get a pop up that says this: "Do you want to add Netflix to [Quick Access 1]?". If I then hold down the "0" button, the 3x3 grid "EDIT QUICK ACCESS" pop-up appears and I can clearly see my SKY Q/HDMI 1 in the top left grid position (button "1")!!!
If I then switch via the Home button to HDMI1 and remove HDMI1 from Quick Access (via the EDIT QUICK ACCESS pop up), I can then re-add it by holding down 1 or from within the pop-up. Now, if I go into Netflix and then hold down 1, my TV does (correctly) switch to HDMI1. Hurrah! If however I turn my TV off and back on, then go to Netflix, then hold down "1", I am back to square one with the question "Do you want to add Netwflix to [Quick Access 1]?"......Grrrr!!!
I have tried switching the TV off at the wall, leaving for 10 seconds and repowering, which doesn't fix the problem (I don't believe WebOS reboots when you do this). LG appear to have made it a practical impossibility to reboot WebOS via anything other than a factory reset which I don't really want to do as it'll take me too long to get all my settings back to where I have them now. Some blogs suggest that the "User Licence agreement" setting can be changed which forces a reset from within the General tab but I don't see this on my TV (guessing that WebOS interface has changed).
Anyone have any ideas?
Rob.
Question
David314
This is the second time this has happened to me. I received a notification in WebOS that an update to Netflix was required. I attempted to update, after which I received an error "Application has not been installed. Try again". I repeat the process with the same result. This is on my my LG-E9 (2019).
Netflix now no longer functions and continues to prompt to update app. I tried uninstalling and reinstalling, but still get error.
I would really appreciate some actual help from customer support if possible this time. Any help? I'd rather not perform a damn factory reset again!
Regards,
David
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David314
This is the second time this has happened to me. I received a notification in WebOS that an update to Netflix was required. I attempted to update, after which I received an error "Application has not
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