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LG apps in store not available


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Hi. We have OLED55B6V we cannot open some apps like netflix and amazon prime ( youtube works). I read help info and I removed those2 apps. I wanted to upload them again but trying to access LG store there is nothing available. I read I have to check region in settings. Country is Italy, region says loading. I cannot click nor change anything.  Tried to restore settings and added PIN, agreed but nothing happened. TV has the same old settings. 
Also disconnected all the devices and restarted router etc. Internet connection works ok.

I’m lost! Please help! 

Thank you so much!

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