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Hi... I have an Ai thinq 50uk6520psa. As soon as I bought it, I found that it was customer support over wifi, including Mp4 and MKV formats, but soon after the upgrade, the MKV files no longer appear in the list. Is it possible to resolve this issue, or undo an update?

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I would try to strip the .MKV from the title and try again.  My 65 inch Oled E8 TV does not supper MKV files and I take MKV off the title and they seem to play OK.

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2 hours ago, bcass1 said:

I would try to strip the .MKV from the title and try again.  My 65 inch Oled E8 TV does not supper MKV files and I take MKV off the title and they seem to play OK.

thank you very much!

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