Own an LG TV or webOS device? Join our Forum!
Register now to gain access to our webOS user support forum. Once registered and logged in, you will be able to post a user to user support request topic to this site or reply to existing topics posted by other users. You can also take part in our other webOS user forums. You'll be able to customize your profile, receive reputation points, while also communicating with other members via your own private inbox, plus much more!
By LG user 42LB6500-TH
LG 42LB6500 is having trouble with display. Fire TV stick, prime video and set top box video are not getting displayed and only audio works. It looks like this is a software issue (current version 05.05.55) and I am not able to fix it by updating software to 05.05.70 via internet (image below) or through usb. Please advice.
I am having an updated WebOS for my LG 55" UHD SMART TV. I am having problem with my Media Library refresh. The SmartShare app on the TV keeps showing all the Videos/Movies which no longer exist on my network. When I use Device Connector however, and select only the Plex Media then I see the available Movies correctly.
How to refresh or clear the Media Library on the TV... any help will be appreciated.
By Den C
LG50UK6950. The programme guide is slow to load, and has to re-load for each page. My previous LG tv (a 49UK.....) was the same.
Samsung, Panasonic, Toshiba and Sony are almost instantaneous.
Is this a hardware problem, eg lack of memory, or software - in which case is it ever going to be fixed?
If anyone is still experiencing issues with the webOS Disney+ app (and I suspect many if not all of us still are) such as the lack of 4K support, 5.1 audio support, or as in my case with the 86UH9500, both, please see LG's response to my inquiry into these issues:
We appreciate you for patiently coordinating with us regarding the current application status of your LG 86UH9500 TV, Xxxxxxx. It is our goal to ensure that you are able to utilize your LG product at its fullest potential so let us assist you with your inquiry today.
In response to this, according to the specifications of the unit, the LG 86UH9500 TV has been designed with a 4K UHD and Surround Mode feature. However, if the Disney+ app is the only application that does not output surround sound, please be advised that both the content being played on the TV and the applications should also support this feature as well. This case on the capability and support made by the developers of the Disney+ Application needs to be raised directly to them so that they can make the necessary updates on the programming and utilize our TV’s 4K UHD and Surround Sound features that are already available in our OLED Television. You can reach Disney+ Support Line at 1-888-905-7888 for additional support and assistance.
So, as expected, LG is pointing the finger at Disney to resolve these issues. This makes sense as my inquires into the availability of the Disney+ app from LG before the launch directed me to reach out to Disney+ as they, not LG, are responsible for it.
So if any of you out there have Bob Iger on speed dial, can you give him a ring?
(PS yes, LG incorrectly identified the UH9500 as an OLED model when its an LCD, but I'll let it slide)