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JCM

Amazon Prime App not starting

Question

Hi

I've had Amazon Prime working fine on my LG TV. But recently found that the app does not start up. It stays on the starting logo screen and does nothing else. Sometimes the image stutters and looks like the app is trying to restart itself but with no luck. I have uninstalled and reinstalled it. from what I can see the app has not updated recently so don't really know what has changed. This issue has now also started to happen on one of my other LG tv's in the house.

Has Anyone else has a similar issue?

J

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I have a similar if not exactly the same issue. I try the start the app, i shows the big "Prime Video" logo and the screen goes grey (like the apps usual background). If i switch to ordinary TV or Netflix and back to Prime Video, i just get the grey screen. When i restart the tv it does the same thing again, first the logo then a grey screen.

I have a [LG] webOS TV OLED55B7D with firmware version 05.80.15. The internet connection works fine for Netflix and all other smart tv functions.

Things i tried so far:

  • i uninstalled and reinstalled the app -> nothing changed
  • i did a factory reset with the tv, reinstalled all apps etc. -> still the same error
  • i went the the Prime Video website and removed the tv from the devices list (in hope that this would force to establish a new binding) -> no changes either

Perhaps someone has found a solution to this...

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