Jump to content

  • 0


ken 43


I have a 43 UJ 6200 smart tv and it's been working well for the most part since Nov. 2017.

Just the other day,  7/20/18,     streaming video and audio will no longer play on one particular website.    I just get that spinning circle.    I don't have any issues playing content on any other website I try,  including netflix,   youtube,   and many others.

I use an ethernet connection and my recent download speeds are between 80-100 mbs, ,  and I have the latest firmware update installed.

Just read that the webOS doesn't support Adobe Flash,   so maybe that's the problem here,  but like I said,   I've been able to watch all content from this site until just the other day and don't know if they changed anything relating to Flash.


Any help is greatly appreciated.


Link to comment
Share on other sites

6 answers to this question

Recommended Posts

  • 0

Hi George,   thanks for your reply.

I've been in contact with the website but so far,  no answer.    

I think you understood my question but just to clarify,   the website loads just like it used to but neither video nor audio streams will play.   Just get the spinning circle.

Since  I don't have that problem on other sites,   I can't figure out what I can change on my end.     I just joined this forum and started searching online to try to find an answer,  but it might come down to whether the web site can find a solution,  and I might be the only person  or at least the first one,  with this problem.

Do you think it's worth it for me to contact LG about it?

I read that there will be an update to webOS 3.5 to 4.0 sometime this year but of course have no idea if that would help.     




Link to comment
Share on other sites

  • 0

Hi Ken,

It probably is the website that has changed, if you can let the forum know which site it is others can test as well.

As for contacting LG, you could but they are not known for their feedback sadly, but I suppose if you don't they will have no reason to improve the webOS experience.  I imagine the site in question has either changed their back-end video streaming tech or it has stopped recognising the User Agent ID of the webOS browser.

Link to comment
Share on other sites

  • 0

Hi George,   

I emailed LG about the issue.  Not sure what dept.   I sent the email to but got a reply that instructed me to reset my tv to factory settings for the new firmware update to take effect.

I never did that for the other firmware updates I've done for this tv and never knew that was advisable or part of the instructions.    I'd have to go back and reconfigure my picture settings as I did it 

all manually to some custom settings.

Have you heard that this is  required after updating the software?

The website I mentioned is trying to find a solution,   but don't have one yet.

The website is:    timelesstoday.tv

All content plays on my computer but not my tv.     I'd be surprised if they played on your tv,   but that might offer some clues,  if it did.

My tv again is:   43 UJ 6200   with latest software update- 04.70.50


Thanks again for your help.



Link to comment
Share on other sites

  • 0

Hi Ken,

I sure that resetting your TV probably is not going to help, the problem is that the webOS browser does not play nicely with the embedded player used on the site.  From what I can tell timelesstoday.tv uses JW Player (

link hidden, please login to view
) which is based around Javascript, which in turn it appears the webOS browser does not support, or pretty much any other plugin.  That said other TV brands probably would not work either going by various bits and pieces I have read. 

Here is LG's information page on the browser:

Basically it is limited in what it can do, a conscious decision I expect by LG to save having to reinvent the wheel by programming for technologies that have really had their day.   

Of course if the timelesstoday.tv site embedded its audio and video files with HTML5 instead there would likely be no problem with playback.  This is because the webOS browser (as of 2016, latest figures I could find) has the best Smart TV browser support for HTML5:

In summary, HTML5 good, everything else bad.  JW Player $50 per month (), HTML5 free.

  • Like 1
Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Answer this question...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Similar Topics

    • By maninblack2000
      I have a 55" Tv and a LG soundbar, i have put the soundbar behind where I sit, basically so my TV doesnt have to be up so loud. Its connected with a optical cable. I changed the sound setting on the TV so the sound output is 'Internal speaker audio output (optical) This works perfectly for an hour or so but then it develops a faint echo effect? If i change the setting to just internal or one of the other settings, then change it back, its fine again for a while, but then the echo comes back? Anyone know why this is?
      I have tried every setting i can find but it still happens?
    • By Calvinder
      A couple days ago My LG Oled voice recognition stopped working.
      If I speak to it it just says "Voice not recognized"
      I have tried many things I found online to fix this issue with no luck.
      One suggestion was to go to Settings>all settings>general>AI Service>Voice recognition service and change to LG ThinQ.
      But the  Voice recognition service tab is gone. There is only voice recognition settings tab 
      I would rather not have to reset to factory settings unless there is a way to save / export my current seating's
      Any suggestions  

    • By Nitin Chopra
      Hi Team,
      After update of LG WebOS to 04.40.70, Amazon Prime Video app on my LG Smart TV stopped working. It started giving error :
      Internet Connectivity Problem
      There is an internet connection problem. Check the device's internet settings, data cables, or try to resetting your router. Also, turning your device off, and then back on might fix the problem. For further assistance, please contact Amazon customer service at www.amazon.com/videohelp
      The internet/wifi connection is fine and all the other apps are working without any issue on the LG smart TV.
      I have even tried uninstalling and reinstalling the Prime video app, but that didn't help.
      Has anyone faced this issue ? Is there a solution available for this issue.
      Thanks & Regards,
    • By News Reporter
      In this installment of On the Job, we go inside LG’s System Integrated Circuit (SIC) Center to learn how LG is leveraging the latest AI to help deliver new customer experiences.

      Imagine if there was a refrigerator that could play music and change color to match your current mood or spice up your kitchen décor. Well, as it happens, such a fridge actually exists – the newly introduced refrigerator with MoodUP from LG. The unique capabilities and customer experiences offered by LG’s latest kitchen innovation owe much to the LG8111, an on-device AI system-on-chip (SoC) developed by LG’s SIC Center.
      Even before it was known as LG Electronics, the company began producing chips for consumer electronics as far back as 1992, at the ASIC Center under Goldstar’s Central Research Institute. Now, LG’s SIC Center is responsible for developing all of the AI chips used in LG products. These technologies have evolved over time to become the AI-based integrated circuits now used in cutting-edge appliances and home entertainment solutions such as LG OLED TV, and now, the fridge with MoodUP.

      (From left to right) Chang Woon-suk, lead of Smart Solution TP, LG SIC Center, and Lee Jin-jong, LG SIC Center professional
      Greatly expanding the customer experience, the company’s latest AI chips can process innumerable data points and enable LG appliances to communicate with one another – and with other smart devices as well. LG8111, the new AI chip used in the MoodUP, features an acceleration engine that processes information gathered from the refrigerator’s built-in cameras, microphones and sensors in real time. This allows the MoodUP to quickly recognize changes in its immediate environment and adjust performance accordingly, facilitate more convenient interactions with users and accurately assess if all of its features are functioning optimally.

      Recognizing the importance that AI will play in consumer electronics and wanting to find a solution to differentiate LG products, engineers at the LG SIC Center began to develop the LG8111 in 2017 and created the first prototype in 2018. The LG8111, a highly integrated AI chip that is equipped with an LG-specific AI processor, is perfectly designed for LG products. While the chip performs and functions better online, its AI functions can also be utilized offline as well.
      Impressively, the LG8111 can provide three types of AI: vision intelligence (the ability to recognize and distinguish between different spaces, locations, objects and users), voice intelligence (the ability to recognize users’ voices or specific noises associated with a certain type of space) and control intelligence (the ability to adjust and optimize performance according to physical or chemical changes in the environment). Also, when connected to Wi-Fi, any product equipped with the LG8111 can transmit information to nearby devices or to cloud servers.

      “We spent a considerable amount of time deciding which device would be the first to apply our new on-device AI chip,” said Chang Woon-suk, lead of Smart Solution TP, LG SIC Center.
      Various appliances were in contention, but ultimately, the SIC team decided to go with a refrigerator, a choice made because the household fridge has the distinction of being the only home appliance to operate 24/7. The first recipient of the state-of-the-art chip, the color-changing LG refrigerator with MoodUP boasts a seamless voice recognition feature that allows for convenient, remote control and monitoring via the LG ThinQ app.

      “All of our top-notch researchers at the LG SIC Center are dedicated to developing chip solutions based on the core goal of maximizing customer value,” said Chang. “While we’re pleased with the success of the LG8111, we will continue to push the envelope as a team to take the customer experience to the next level.”
      The successful implementation of the LG8111 in the new LG refrigerator with MoodUP opens the way for the chip’s use in a wide range of LG solutions, from other smart home appliances to electric vehicle components.
      Stay tuned to
      link hidden, please login to view to learn more about the innovative technologies LG is using to drive the customer experience forward. # # #

    • By Alwaleed Alqahtani
      Hi, I’ll cut to the chase to save your time
      when simplink feature is on, and my extrrnal device is connected (PS5 in my case) to HDMI 1 for example, when I turn on my tv and PS5 (btw I have to do it with seperate controlers which is less convenient than using the PS5 controller alone) anyway so turn them both on but my tv input is still not automatically connected to the only device that is turned on so I have to change the input, as soon as I change the input to my PS5, it turns off my PS5 automatically, and then I have to turn on my PS5 for the second time, it’s driving me crazy, please help me this issue because turning off simplink is no a real sulotion. And one more thing, simplink should be simpler than this am I right?! For example, the TV should turn on by itself as soon as I turn on any other external device “like PS5 or Nintendo switch because these devices I will always need their original controllers so why do I have to use the magic remote to turn them on? That’s not convenient” samsung TVs are doing that and I don’t think that LG is less capable of doing that by any means. 
  • Create New...