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how to turn off subs on my LG TV when playing files from my pc


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i have an LG tv and i play movies from my pc selecting the file via the tv, on some files, mainly mkv files i am getting subtitles on and cant turn them off, not even by the subtitle button on the tv remote, LG support are unable to resolve this, surely there must be a way of turning of the subs, can anyone help please.

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