By Nitin Chopra
After update of LG WebOS to 04.40.70, Amazon Prime Video app on my LG Smart TV stopped working. It started giving error :
Internet Connectivity Problem
There is an internet connection problem. Check the device's internet settings, data cables, or try to resetting your router. Also, turning your device off, and then back on might fix the problem. For further assistance, please contact Amazon customer service at www.amazon.com/videohelp
The internet/wifi connection is fine and all the other apps are working without any issue on the LG smart TV.
I have even tried uninstalling and reinstalling the Prime video app, but that didn't help.
Has anyone faced this issue ? Is there a solution available for this issue.
Thanks & Regards,
DO NOT UPDATE to Version 04.40.25 or 04.40.70 else you will lose Video Playback on the Web Browser on some websites.By AusRob
The built in Web Browser will not play Videos on SOME websites after updating to WebOS Version 04.40.25 and 04.40.70. The web sites otherwise work fine. Here is an example that won't play since the 04.40.25 update ...
link hidden, please login to view ... Please fix this LG ASAP, it's really annoying. PS. It has nothing to do with any Browser setting, I have checked all that.
LG C2 Oled Connected to Samsung HW-Q800B Soundbar: Sound delays to respond during movie pause/unpause on TV streaming Apps like Netflix and Prime Video when sound output is set to PassthroughBy GiotisCy
I have recently purchased an LG C2 Oled TV which I connected with my Samsung HW-Q800B 5.1 soundbar via eArc HDMI. When I select "Passthrough" as a Digital Sound Output on LG TV sound advanced settings, there is an obvious sound response delay around 3 seconds when I pause and unpause the movie on Netflix or Prime video streaming apps on LG TV. For example, when I start the movie, the video starts and sound starts 2-3 secs later. When I pause the movie, the sound continues for 2-3 secs after the video has been stopped. There is no any lip sync issue, just this response delay of the sound from the soundbar. This happens only on LG TV Apps. If I connect to an external HDMI device such as AMAZON Fire Stick 4K, there is no such sound delay issue neither on Netflix neither on Prime Video.
Thus, the problem seems to be on LG TV apps.
If I change the Digital Sound Output to "Auto" instead of "Passthrough" the issue is gone but sound quality is not as good as with Passthrough selected. So I do not want this to be my option.
I would appreciate if someone could come with a solution on this.
By Mindaugas Vaiciulis
my TV (UP80003LR) (with latest WebOS: 6.3.2-423 )works fine expect for one problem with HbbTV (Hybrid TV).
While watching HbbTV there are periodical gaps of silence of durations ~0.5 sec. every ~10 sec, so It`s very difficult to watch TV.
Earlier gaps occured once a minute so it was kinda bearable.
Internet is connected though LAN cable.
Have tried tune sound options, but it didn`t helped, so have and reseted TV settings to initial, but it didn`t helped too.
So now i am kinda desperate.
What can be sure of is that problem is local with TV, because there are no problems with TV picture and there are no problem on second TV (Samsung).
Thank for any ieads.
By Samreen Singh
I am facing this issue after updating to the latest version of firmware. On my Wifi, I am not able to install/ update any app. Error is coming as written in the title of this post. But when I am using mobile hotspot everythings fine. I have tried all options resetting my router to factory reset, resetting TV, dns setting change to 18.104.22.168. but nothing is working for me for my Wifi.
My tv model is LGUP7500PTZ pls help