Quantcast
Jump to content
  • 1

LG web os TV and LG soundbar - sound drop/ Cutoff / issue wireless


Matan Faragi

Question

Hi,

 

I'm not sure its the right place but at any case i will describe my issue here and maybe you will be able to help:

Recently I bought a a TV and a sound bar, and i have some issue from the moment i get the TV.

TV model - LG 55LB679Y with latest firmware version i have at my country (Israel) - 04.30.16
SoundBar - LG NB4540

the TV connected to sound bar by "wireless simplink" feature 'LG TV' and TV connected to My Wireless router.

every 5 - 15 minutes, i have sound drops / Cutoff / stooped / Interruption, seem like the TV loose connection to sound-bar for few seconds or something similar, it's happen from any AV source im using HDMI, USB...

and the local re-seller replace the sound-bar to a new one (same modal off course) and i didn't help.  
i have try to troubleshot the problem in the last few weeks - but didn't succeed to solve it, and also the support / costumer service didn't have solution for this.

 

some steps i take when troubleshot this issue:
* different wireless configuration on router -  different channels, SSID, Security - issue still persist.

* another wireless router - issue still persist.

* working with optical cable to sound bar - just for testing - working ok, but i need the wireless feature working this the reason i bought sound bar and TV from the same manufacturer.
* disconnect the TV from wireless network - looks like it's working ok, but didn't had chance to test it for long time.

 

from my point of view looks like it's issue with wireless device on TV not able to to work in parallel with soundbar and wireless network for some reason, It could be caused bysoftware issue on WebOS or Hardware issue with this TV model.

 

I really hope you be able to help me or throw some light on this case.

Kind regards,
Matan

  • Like 2
Link to comment
Share on other sites

Recommended Posts

  • 1

I too am having same issues with intermittent dropping off of the sound volume.  I am using a new LG OLED 55B6V TV with Orbitsound A70 soundbar.   Both (top of range?) items newly purchased.  Connecting using recommended optical cable.   The sound seems to drops randomly for a few seconds and then recovers to the correct volume level.   Orbitsound support tell me the issue is with the LG TV?  Not sure where the issue is but it would appreciate LG helping to resolve with the Soundbar suppliers.    

  • Like 3
Link to comment
Share on other sites

  • 0

Your network connection might interfere with the wireless signal between the TV and the sound bar. If possible try to use a 5GHz connection if your router is supporting this feature. I'm interested to buy the same sound bar for my lb650v, but what's happened to you doesn't sounds good. Please reply if you get a fix for your problem. Thx.

  • Like 1
Link to comment
Share on other sites

  • 0

Your network connection might interfere with the wireless signal between the TV and the sound bar. If possible try to use a 5GHz connection if your router is supporting this feature. I'm interested to buy the same sound bar for my lb650v, but what's happened to you doesn't sounds good. Please reply if you get a fix for your problem. Thx.

i would give it a try and i will test it over the next days, I'll update if there is any change. 

Link to comment
Share on other sites

  • 0

Hi guys, I have the same problems with my TV LG 55LB670 ( Italy, firmware 4.32.20 ) and Soundbar LG NB4540 wireless connected.

The TV is connected to my wireless router @ 5Ghz but I still experienced sound drops / interruptions with soundbar about every 30 minutes.

Sometimes, when I turn ON the TV, soundbar is not connected automatically and a popup from tv asks if I want to change sound output.

I hope that some firmware update could fix it, it's frustrating. If anyone solve this issue please let us know. Thanks 

  • Like 1
Link to comment
Share on other sites

  • 0

Well, I just bought a LG N3540 Soundbar and the first impressions are: the sound is quite good but, the problems are:

1. Random shutdowns when YouTube videos are played

2. Sound drops for less than a second at random moments

3. Loosing pairing with the TV (lb650v) or the TV is not automatically connect to the Soundbar

Link to comment
Share on other sites

  • 0

Yes, this is what I did. It works perfectly but I'm still dissapointed since I was expecting to use the LG wireless sync connection. Nevertheless, I hope to get a fix from a future LG update of WEBOS, otherwise it makes no sense to buy an LG sound bar for that particular feature Wireless Sound Sync .

Link to comment
Share on other sites

  • 0

There could be more than one issue. when you say the sound drops, you cant hear anything..?

 

1. If you cant hear anything, then the issue sis with the frequency of the router.

2. if you hear a very low quality sound, then the issue is different. this happens when the soundbar loses connection with the subwoofer. ( once you connect the tv with sound bar using sound sync, then tv speakers wont work until you disconnect the sound sync. 

you need to put the sound bar and subwoofer in such a place where there is nothing in between them. they should see each other without anything in middle. 

 

I have the similar issue, but this one is the wireless connection between the sound bar and the subwoofer. I have my subwoofer behind my recliner.

 

3. try to play the same audio again with and see if the drop happens at the same point of time in the song or audio. this could be the audio track issue.

Link to comment
Share on other sites

  • 0

Back with my conclusion. The LG soundbar N3540 is nothing but a stilish device. After many configurations and trials, I think it was a bad investment. The LG Sound Sync is a crap. At least on WebOS. The signal is lost too many times and the Soundbar is shutting down randomly. The same is happening with the Bluetooth connectivity which is lame too (tried with a laptop and two mobile phones - LG G3 & Samsung Galaxy S2) . The only connectivity that actually works is by wire (I use an optical cable). Shame LG for such device. I really tried to fix somehow all these issues but everything failed. I don't recommend such aquisition.

Link to comment
Share on other sites

  • 0

Hi, I have only had my LG TV (55OLEDE6V) for one week and my sound drops out every 15 minutes. If I rewind live TV or a recording, after the 'drop out', the missing sound is heard. This TV has a built in sound bar, so I would assume the TV and the sound bar are wired together, but I don't know.

I have downloaded the latest firmware updates but the problem still exists. If I cannot get this resolved I shall be getting a refund and a Samsung TV.

Any advice gratefully received.

Link to comment
Share on other sites

  • 0

Hi, I have only had my LG TV (55OLEDE6V) for one week and my sound drops out every 15 minutes. If I rewind live TV or a recording, after the 'drop out', the missing sound is heard. This TV has a built in sound bar, so I would assume the TV and the sound bar are wired together, but I don't know.

I have downloaded the latest firmware updates but the problem still exists. If I cannot get this resolved I shall be getting a refund and a Samsung TV.

Any advice gratefully received.

Hi. What source are you viewing? I get brief (0.5 to 2 seconds) dropouts on my new LG 55UH950v TV, but only when viewing my HUMAX Freeview PVR. The dropouts happen whether I use soundbar or TV speakers. I have tried every setting under the sun, on TV and PVR. (bluray player and internal TV tuner dont exhibit the problem). Ive read humax reencode the audio so wonder if that has something to do with it?
  • Like 1
Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Answer this question...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Similar Topics

    • By News Reporter
      To Give Corporate Customers the Level of Protection they Demand, Company is
      Applying Reliable Anti-Eavesdropping System to Latest Digital Signage Solutions

      SEOUL, Aug. 11, 2022 — LG Electronics (LG) is introducing an innovative eavesdropping detection solution for its commercial signage products. Going forward, the cutting-edge security system will be applied to the company’s flagship models, including LG LED All-in-One, LG LED Bloc and LG MAGNIT, as well as select video walls and UHD signage products supporting webOS 4.1.
      As demand for commercial signage products expands across multiple industries, so does the need for related technologies that serve the needs of companies operating in different sectors. Although counter-surveillance is important in every sector, some entities such as corporates, government agencies, national institutions and the military prioritize confidentiality and the protection of personal information. LG, in partnership with high-tech security technology provider
      link hidden, please login to view, has addressed this growing need by installing a dedicated app that runs with GITSN’s eavesdropping detection terminal in LG’s smart signage platform, webOS. The new eavesdropping detection function displays a warning icon on screen in real time as soon as it detects any abnormal signal. The system utilizes simple icons to keep attendees updated on just how secure they are at all times. Moreover, LG’s webOS-based detection function, which can cover multiple conference/control rooms at once, analyzes every inch of a potential risk fast and accurately to alert those in charge immediately.
      “LG’s newest solution detects various potential, unexpected risks and reports it immediately, while also bringing the company’s security management up to date,” said Paik Ki-mun, senior vice president and head of the Information Display business unit of LG Electronics Business Solutions Company. “LG will continue to introduce the high-definition display solutions that not only express the most vivid colors and clear images to date, but also let consumers feel safe while they use them.”
      The latest signage solution will be available in the third quarter of 2022, starting with key markets in Middle East and Asia, with other markets to follow.
      # # #

    • By GiovanniG
      Hi, today I've lost about 8 hours trying find out how to open an rtsp of an IP camera into a new 65" OLED TV, which is updated to the latest FW. Tons of apps for IPTV but none of them is able to open a working/tested RTSP, also including it into a playlist m3u file. Nobody in this world has thought to display an RTSP on a LG TV? Looks unbelievable.

      I've read a bout "webOS Signage and LG" but no ide how to implement it, install it, nowhere it is described.
      I need to display an rtsp stream on LG tv, I have the chance only woth an external device by HDMI or DLNA? That's a shame..
      Thank you for help
    • By GiovanniG
      Hi! Thank you for your kind help
      I'm looking for a way to show an IP camera to LG TV, I've updated it to the latest version (WebOS).
      I really hope it is possible without buying an external HDMI box, there is any way to obtain that or install apps from USB? Thank you a lot!
       
    • By News Reporter
      One of the major trends in consumer electronics, the ‘personalized user experience’ is something LG TV owners get to enjoy every day thanks to the abundance of convenient, customizable features and lifestyle services accessible via LG’s webOS platform.
      Since its launch in 2014, webOS has continued to evolve, offering increased functionality, services and options with each new update and version release. The latest webOS UI makes 2021 and 2022 LG TVs the ultimate home entertainment hubs – able to provide an ever-growing number of lifestyle apps, easier access to recommendations with the newly launched Life’s Good Hub and seamless mobile integration with effortless content mirroring.

      Revamped to help users navigate the expansive list of services on offer, the new webOS Home Screen now includes the Life’s Good Hub section, where users can discover some of the latest lifestyle apps at the press of a button. The lifestyle section provides a curated selection of up to fifteen apps centered on improving a specific aspect of life at home, such as fitness, wellbeing or staying connected. A real time-saver, the new feature enables users to find services suited to their unique tastes and preferences, ‘handpicking’ the most relevant apps from the approximately 2,200 currently available* on the LG webOS platform.
      Another important consideration for today’s users is the mobile experience and cross-device compatibility. LG’s ThinQ app has been updated to make it easier to mirror content from mobile devices to LG TVs. Users will enjoy being able to switch from watching on their mobile to watching on the TV when playing content from a range of different sources, including major streaming services, LG Channels and LG Fitness.

      The new lifestyle content that LG continues to bring to the webOS platform shows that the company understands and appreciates the ways in which consumers’ needs and lifestyles have changed in recent times. Take RemoteMeeting, for example: an easy-to-use video conferencing solution designed with the growing ranks of remote workers – and those wanting to catch up with friends and family in other places – in mind. Setting up the app on LG TV is fast and simple as it doesn’t require connection to a laptop or PC. From August 5, users signing up to RemoteMeeting will receive a free, 6-month membership, no matter where in the world they call home.

      In an uncertain world, self-care is just as important as connecting with others, and for that LG’s latest TVs support apps such as Insight Timer. The popular meditation app is engineered to help users combat anxiety, stress and poor-quality sleep through an array of uplifting and relaxing content and wellness tools. LG 2021 and 2022 TV owners can enjoy Insight Timer free for 12-months, granting them access to 150,000 guided meditations, soothing music tracks and more.

      Fitness is a key component of achieving personal wellbeing, too, which is why LG’s latest TVs offer several apps that can help users turn their living rooms into private workout studios. 305 Fitness, which features invigorating dance workouts with music from a live DJ and popular subscription workout apps such as MaxPro, Fiit TV and Flexit, will be arriving later this year.

      Additionally, LG’s webOS 22-powered TVs will soon be welcoming the hotly-anticipated IDOLLIVE app. A dream come true for the world’s legions of K-pop fans, the app lets users stream a plethora of compelling K-pop content, including live performances, exclusive interviews and music videos, and offers subtitles in five different languages (English, Japanese, Indonesian, Mandarin and Thai).
      With an intuitive UI and a growing library of apps and services spanning entertainment, smart home management as well as personal growth and wellbeing, LG TVs with webOS continue to redefine the ‘personalized user experience’ and deliver a better life at home to consumers worldwide.
      # # #
      * App availability varies per region.

      link hidden, please login to view
    • By News Reporter
      Companies Aim to Improve the In-Vehicle Experience via Seamless Integration of
      Virtual Assistant into LG’s Infotainment Solutions

      SEOUL, July 28, 2022 — LG Electronics (LG) has signed a memorandum of understanding with SoundHound AI, Inc. (SoundHound), a global player in voice artificial intelligence (AI), to jointly develop advanced voice AI technology for the next-generation of in-vehicle infotainment (IVI) systems.
      The partnership will leverage LG’s innovative IVI systems and SoundHound’s advanced voice AI platform, which enables conversational voice control, to bring an up-to-dated convenience to the driver and passenger experience.
      As an intelligence driven consumer electronics and IT business, LG has been trying to inspire the auto industry with new form-factors. Simultaneously, LG always pursues an innovative partner for the future of mobility.
      SoundHound’s advanced voice AI platform is built on Speech-to-Meaning® and Deep Meaning Understanding® technologies. These technologies enabled the evolution of voice experience from a legacy command-and-control interface to a more intuitive conversational functionalities for drivers and passengers.
      This new collaboration will also allow users to take advantage of SoundHound’s voice commerce partnerships – meaning drivers and passengers will be able to pay for gas, parking or even order food directly from their vehicles, simply by using the microphone and infotainment display. Such voice-enabled commerce could help OEMs build new revenue streams via their connected vehicles.
      Voice recognition is beginning to see much wider adoption in the auto segment, after initially being available only as an optional extra in select luxury vehicle models. As safety and ease-of-use being enhanced, voice AI technology will make it possible for carmakers to provide a range of services that will allow drivers to perform a variety of tasks hands-free and without taking their eyes off the road. Its wider implementation will also improve any commute or journey for those occupying the passenger seats as well.
      With the virtual assistant market expected to grow considerably over the next decade, more automakers are recognizing the need to bring voice recognition features to their vehicle programs. In order to meet the anticipated rise in demand and move the technology forward, LG has partnered with the SoundHound. The two companies aim to bring innovative, new voice functionalities and capabilities to LG’s next-gen IVI systems to change the in-vehicle experience for the better life.
      “We’re excited to collaborate with SoundHound and look forward to providing new in-vehicle experiences through seamlessly integrating its voice AI platform with our latest IVI system architecture,” said Eun Seok-hyun, president of the LG Vehicle component Solutions (VS) Company. “This partnership will allow us to better meet the needs of our auto industry customers and create innovative solutions that will help driving the future of mobility.”
      “Our agreement with LG will allow auto manufacturers of all sizes to deliver the kind of voice-enabled infotainment experience that users have come to expect in every part of their lives,” said Keyvan Mohajer, president and CEO of SoundHound. “We’re entering an era where people are beginning to expect to talk to devices in the way they talk to each other, and that those interactions will be helpful and proactive. This experience is enabled by the most advanced voice AI technology.”
      Based in Santa Clara, California, SoundHound is a leading innovator in AI-based voice recognition and natural language processing solutions, operating across various industries including audio, telecommunications, financial services and automotive.
      # # #

      link hidden, please login to view
×
×
  • Create New...