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By Debojit Kundu
Hi I recently updated the software to 5.30 version, and after that I noticed a weird problem with video streaming, in general issue with internet bandwidth. Usually my b/w is ~35 mbps so that is sufficient for 4k streaming on youtube or netflix. The issue is after running for 10-15 mins if I pause the video or go backward the network speed is thrashing badly. For example when I check internet connection on netflix it shows ~30-35 mbps, but whne that problem occurs and I check the speed again I see the speed is dropped to <1mbps. Same with youtube, it can't load 4k videos anymore as the speed is ~1mbps. I can realize the problem as the thumbnails load very slow with scrolling. This problem does not get away unless I restart the TV or disconnect from wifi AP and connect back. The router always works fine I mean when I observe the problem on tv I can run videos on mobile seamlessly and see a speed of ~40 mbps on the same router. The router is kept next to the TV so I don't think it is some issue with wifi distance etc. I don't know what to do. I tried resetting but it removed all my app but it was actually not a so called "factory reset". So software version remained same. To rule out hardware problem I want to revert to previous version of the software but apparently I can't downgrade the software. Is there any other approach to load some previous version firmware?
By PVN Satyanarayana
Hi, I purchased my SMART TV model 43LF6300 in the year 2016 and current Firmware Version 04.06.40. Every one India using their favorite app like Disney Hotstar+, Zee5, Aaha and many more apps but those are not available on my TV which is annoying.. I spent Rs. 54000 to buy LG Smart TV but all the latest apps are not available. Please release the latest Web OS for these models at least Beta version unless the TVs like this will be useless and no one trust LG products. Thanks in advance and hope to receive latest Web OS soon.
This is the second time this has happened to me. I received a notification in WebOS that an update to Netflix was required. I attempted to update, after which I received an error "Application has not been installed. Try again". I repeat the process with the same result. This is on my my LG-E9 (2019).
Netflix now no longer functions and continues to prompt to update app. I tried uninstalling and reinstalling, but still get error.
I would really appreciate some actual help from customer support if possible this time. Any help? I'd rather not perform a damn factory reset again!
Hi all, some good news! I recently contacted Disney support enquiring about the availability of Disney+ app for LG TV's. Here's their response....
Thank you for contacting Disney+ Customer Support! We appreciate your question.
As of this moment we are still working to make our services available on as many platforms as possible.
Below I have provided a list of a few devices we are currently compatible with: Apple (iPhone, iPad, iPod touch, and Apple TV, and fully integrated with the Apple TV app; customers can subscribe to Disney+ via in-app purchase) Google (Android phones, Android TV devices (LG Smart TV), Google Chrome-cast, and Chrome-cast built-in devices) Microsoft (Xbox One) Sony/Sony Interactive Entertainment (all Android-based Sony TVs and PlayStation®4) Roku (Roku® streaming players and Roku TV™ models) Also here are a few sites that will be updated with more information as it becomes available. I hope this was of some help.
As far as an update that is something that you will have to do with your television. We will have the application available and ready on November 19th for download on all supported devices. Please sign up for updates at disneyplus.com.
If you focus on what you left behind, you will never be able to see what lies ahead. — Gusteau
Disney+ Customer Support