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By News Reporter
To provide tailored lifestyles to customers across various countries, a global company like LG must listen intently to the diverse needs of each one. An effective way of doing so is by directly asking local users how the company can improve their daily lives, as the team can develop exceptional experiences together using this valuable feedback. To facilitate this, LG has developed a customer advisory group in South Korea and the United States, fostering a new channel of communication.
L.UP is the company’s own customer advisory group in Korea with its members representing a diverse cross section of society. The members of L.UP consult directly with LG designers, who incorporate their feedback into the final products. They play an indispensable role in the development of LG appliances, having already helped the company develop several innovations, including the LG Styler ShoeCare and ShoeCase.
The North American Advisory Group, which was established this year, takes these efforts to the next level in such an important market. Composed of customers passionate about providing feedback on their appliances and sharing their personal experiences and opinions, this group provides a platform to share their novel ideas via online meetings, surveys and home visits.
The North American Advisory Group
Having been an online-only affair since its inception, the advisory group gathered in person for the first time at the LG North American Headquarters in Englewood Cliffs, New Jersey. LG organized this event to meet its valued contributors in person as a way of expressing gratitude for all their hard work and dedication, while also increasing engagement with this important audience. Over three days, each member enjoyed a hands-on experience to learn more about the brand and its products and discuss their pain points with insightful LG employees.
Sam Kim, LG Electronics USA’s Home Appliance President, and Lee Hyang-eun, managing director of the Customer Experience Innovation Division at LG Electronics from Korea welcomed the North American Advisory Group at LG’s New Jersey facility, which overlooks the Hudson River and New York City’s famous skyline.
Following the welcome speeches, members of the advisory group visited the home appliance showroom to experience various kitchen and laundry set-ups that let them envision their dream interior, including LG STUDIO and LG SIGNATURE zones. Here, LG’s Product Management (PM) team introduced the unique features and characteristics of its advanced home appliance lineup, which included previews of upcoming products to the delight of those in attendance. The dialogue continued as they toured the elegantly designed Signature Kitchen Suite “Skyline Showroom” demonstration kitchen as well.
Throughout the afternoon, the PM team listened to the groups’ personal stories and feedback about their experiences with the company’s products, both positive and negative. At the end, members of the advisory group were yearning for more, and the company already is considering more of these kinds of meetings in the future to better understand the minds of consumers.
LG aims to reflect local opinions into its product development process. The company acknowledges that the North American market has significantly different tastes and preferences compared to the Korean market, which in part comes down to them having contrasting housing structures and installation environments. This means that no matter how popular a product is in Korea, this success doesn’t always translate across borders, making the discovery of new applications and effortless management and installation essential.
LG will continue to bring its customers into the loop when developing new products and improving upon existing ones, as a way of inspiring greater innovation that bolsters its home appliance leadership and reminding customers that it cares about their concerns.
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By StanJ
I've seen an older thread on this topic but it doesn't look like anyone found a solution to disabling the screen saver, so I'll try a new one.
On virtually all my LG TV's (I have three OLED's and two LCD), the screen saver interferes with my music app (like Plex, Spotify or Amazon Music). I mainly use Plex for playback of my music which is stored on a central server (NAS) and from the app loaded on a Fire TV stick or cube. After about 20-30 minutes, the album art and other related music information (lyrics, song title, duration, etc) all goes black. If I run Plex (or Spotify) directly on the LG TV via the LG Content store app, the screen saver with fireworks always comes on in about 2 minutes.
I've tried all the different methods to disable the screen saver function including turning off the Timers, Auto Power Off, HDD Storage, etc. I also tried opening the hidden menus by pressing the mute button 5 times but that menu didn't have anything relevant.
Interesting is that the screen saver doesn't come on when using Spotify on a Fire TV stick or if I playback music through a USB device. But i don't use those methods often, mainly Plex to access my music server where I have about 500 CD's stored in ALAC format.
Has anyone found a way to disable the screen saver function? I know the logic for having it (to prevent OLED burn in) but I'm not leaving the same image on for more than the song duration (about 3-5 minutes). It's annoying to check the screen for the a music title or see who is on only to find a black screen looking back. Thanks for any help.
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By DeBC
Anyone looking at getting a LG TV I would recommend look to different company. LG do not provide any good webOS TV support
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By News Reporter
Home entertainment experiences are evolving to better match the unique preferences and tastes of users and add a touch of fun and enjoyment to their daily lives. In line with this trend, LG is taking the lead with its latest TVs, services and content so that everyone can access a more convenient home entertainment experience.
To bring greater pleasure to precious moments with family and friends, LG is introducing a range of new entertainment services to its smart TVs. From engaging casual games to lively karaoke sessions and creating unique content, LG Smart TVs are all about delivering an experience filled with enjoyment and excitement for everyone.
Amazing gaming experiences are provided by Busidol, the TV game developer behind the popular El Dorado series. LG TV owners can now enjoy six easy-to-play, 2D graphics-based hybrid casual games which support both Magic Motion Remote and the LG Lifestyle screens touch function.
The Chess: A Clash of Kings1 invites family or friends to gather around an LG TV screen for a classic match of chess that can be played on either side of the virtual board.
LG also features board games like Billion Marble1, which has players rolling three dice to move around the game board across various countries using in-game currency. Another game users can play is Incredible Tank1, a shooting action game offering intense real-time battles and the ability to personalize items, level up their tanks and increase their rank by excelling on the battlefield.
The user-friendly games provided by LG Smart TVs sharpen the player’s focus: Hidden Catch1 challenges players to spot the difference between two images, Card Match1 puts their memory to the test against friends and Animal Hit1 blends strategy with deduction by asking players to guess the card order.
Beyond gaming, LG Smart TVs will soon offer another form of entertainment with the upcoming introduction of K-araoke2, a service which brings fun-filled karaoke nights home. Through weekly updates, this service keeps users in tune with the latest hits, while offering an extensive collection of popular songs to choose from. It also boasts an easy-to-navigate interface and will support USB microphone allowing for rating and scoring the performance for the ultimate karaoke experience.
Another new LG Smart TV companion combines interaction and engagement to elevate the entertainment experience. Introducing Selfie Cam,3 the first TV-dedicated selfie app, which uses the USB camera4 and the TV’s Magic Remote to take and decorate photos by adding motion stickers, fun effects or frames based on AI to make moments even more memorable.
With CELEBe,5 a short-form reward-based blockchain web3 platform, LG Smart TV users can enjoy various short-form content while earning rewards through in-app activities centered around content viewing. Thanks to this platform, users can create their own content via the editing tools provided and receive rewards based on the views they accumulate. This not only promotes greater engagement but also the generation of more high-quality content.
To learn more about the LG Home Entertainment Company’s efforts to deliver differentiated lifestyle experiences, stay tuned to the
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1 Available on webOS 5.0 (2020 TV) or higher and LG StanbyME Go.
2 Available on webOS 6.0 (2021 TV) or higher in Australia, Belgium, Canada, Czech Republic, Finland, France, Germany, Greece, Hungary, Italy, Netherlands, New Zealand, Norway, Russia, South Korea, Spain, United Kingdom and US.
3 Available on webOS 6.0 (2021 TV) or higher.
4 Selfie Cam requires the use of separate camera hardware, which is not bundled with the TVs. For optimal performance, compatible cameras with Full HD or higher resolutions are recommended. LG recommends using the Logitech C920, C922, C925, C930 or the LG Smart Cam when using this app.
5 Available on webOS 4.0 (2018 TV) or higher in India, Indonesia, Malaysia, Philippines, Singapore, South Korea, Thailand and Vietnam.
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By David Daul
My magic remote and my Roku remote stopped working for turning off power so I performed a factory reset after troubleshooting to get the remote working. I am now stuck at the 1st screen of the Factory Reset which says "Press the OK Button(wheel) on your remote." Well... this really stinks because the remote doesn't work!!! I have tried a USB mouse, a new magic remote, other LG Remotes with no luck. I have also tried using the button on the bottom of the tv. And, I contacted support which was just an exercise in redoing everything I had already tried... No Luck!!
This is a Nano Cell 55NANO81ANA which is basically just a big brick now since I cannot even use any of the inputs. Does anyone have a trick for getting past this initial screen???
Thanks for the help.
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