Leaderboard

Hi - after a long battle, I've managed to get proper responses from everyone involved in this debacle. The results will be in a report on the issue, for Techradar, later this week. I'll post the link when it's live.

Hi, My previous posts - mainly from July/August last year show that after all the aggro I had I returned my set to Curry's. The things that really made me fed up were that: LG Customer Services denied any knowledge of the issue - and stated that they would forward my complaint to their Technical Services Team - but that they never reply to any Customers on any issues that are raised! GREAT Customer Service!!! Freeserve Customer Services denied any knowledge of the issue! Racing TV Customer Services (the Channel I pay a Monthly Subscription to and could not receive on my new LG SET!!) denied any knowledge of the issue! Currys Staff at their Cambridge Store denied any knowledge of the issue! Currys Customer Services denied any knowledge of the issue on the phone (and never replied to my letter!). The BBC Transmission Services Team (responsible for the transmssion Transmitters) denied any knowledge of the issue! Which? Magazine TV Testing Team who award LG Voluminous numbers of "Best Buy" TV's - they had not heard of the issue - and then said it would not affect their "Best Buy" Statu for the "Best Buy" sets with this problem as receiving ALL Freeview Channels is not part of their testing criteria!!! Is it any surprise I gave up and took my set back for a refund on my LG Set!! Then we get to the next LG Scandal - Their large number of 2020 "New Sets" that have "Lost" a large number of their Catch Up Aps that their sets had in 2019!! These include ITV Hub, More 4, My 5 ... again!! Again they do nothing about it - stuff the customers! I am informed by a TV Trader that the "Lost Apps" are due to LG having allowed their Licences for these Aps to lapse. They say they are going to be restored - Presumably LG just decided to miss out a complete year and renew the Aps in 2021? Again - many 2020 LG Sets continue to get "Which Best Buy" Status - with the comment that - it's a pity these popular are missing! LG really have a cavalier attitude to UK Customers!!

I should also add, Freeview have confirmed that they are 'looking at ways to communicate this better to customers'. I pointed out that its more important that they get LG to make this clear, as people probably won't go digging around the Freeview website when they're buying TVs.

Hello, I'm a journalist who also bought a UM7400, myself. I've been doing some digging for an article about this problem and wanted to share my findings: 1. Unfortunately there is no requirement for LG to support channels in MHEG format, only HBB. 2. Equally unfortunately, despite dropping this requirement, Freeview have NOT given broadcasters a deadline to migrate to HBB 3. The upshot is that LG aren't wrong, but given that the TV is physically capable of MHEG services (they work if you change the settings to Republic of Ireland and do a retune, but this causes EPG issues so it's not an ideal workaround), I am pushing LG for a firmware drop to fix the problem out of goodwill, given that there is no end-date for this situation. 4. I am also contacting ASA and OFCOM to see if, given the cost of a TV, they consider this an acceptable situation. If I hear any more, I'll let you know. Not the news you probably wanted, but these are solid facts and that's still progress!