Quantcast
Jump to content

Leaderboard

Popular Content

Showing content with the highest reputation on 08/03/2017 in all areas

  1. Hi, I recently bought a new LG Smart TV: 65UF6450 At first, all the "smart" functions worked just fine. I was able to use my Netflix, Amazon Prime, Google Video and install new apps from the LG Content Store. Starting on the 1st of January 2016 I noticed that I cannot even start the LG Content Store page anymore for some reason. As a result I cannot install any new apps, I cannot update the existing ones (and some of them, like Google Video would not even start before they are updated). Each time I try to open the LG Content Store or to update an app, the TV hangs for a while, and then I see a black screen displaying the following message: https://us.lgrecommends.lgappstv.com/discovery_2015/commonLang.jsp?language=en_US file not found. I also noticed that if I go into Quick Settings/Advanced/General/Account Management(Sign In) it takes a while and then I see the following message: The network is unstable But my network is just fine and Netflix, Amazon Video are working just fine. So, it looks very much as an issue on LG side. I think it may be related to the LG Cloud services being discontinued, but I'm not sure. I tried to call the LG support, but it was one of the worst experiences of my life. Waiting 20 minutes for any kind of help and then giving up. Questions: 1. Does anyone experience the same issues with their LG smart tvs recently? 2. What is the reason for these issues? 3. Is there any official statement from LG conforming this issues and providing some information about when they are going to fix it? 4. Are there any temporary workarounds? I.e. are there any ways to install new apps and update the existing ones in the meantime? Thanks!
    1 point
  2. Please give us the option to remove Live TV from the Launcher and Home Menu, "Today" from the Home menu, and to auto-launch the last running app (like if you were watching Hulu when you turned off the TV. I don't have cable and all of these features are just a nuisance to me. Turning on my tv with the "No signal" or "Scrambled" message because I don't have any live channels is also annoying and looks very unpolished for a $5k TV... Thanks!
    1 point
  3. I bought 65ef9500 LG tv in September 2015 and set up TV apps fine at the time. I was only using Netflix and Amazon apps. Apps worked fine until a few days ago. Recently my wife opened a hulu account so on 12/30/2015 I tried to use hulu app on the LG tv. I tried to open hulu app on LG tv and the tv told me that the hulu app needs to be updated. I clicked update, got a screen with the following message: "https://us.lgrecommends.lgappstv.com/discovery_2015/commonLang.jsp?language=en_USfile not found ." I tried to figure out what's wrong, web browser was working fine but update did not work and I noticed that I could not connect to lg content store. Later the error message changed to "Network error(2)" and once I saw "network error(1)." I called LG and spent an hour and a half on the phone troubleshooting: changing counties and changing network settings, 8.8.8.8 DNS server and stuff like that. Nothing helped, same error. Then the representative told me to "reset to initial settings." This did not help either but now even Netflix and Amazon apps stopped working. So here is a tip based on my experience: If you call LG about lg content store "network error (2)" and LG rep tells you to reset to initial settings, do realize that after you reset, even the apps that work will stop working. (Meaning: tell them no unless none of your apps are working already). Now that I googled this topic, I see that even in 2014 LG tv owners had same issues with LG content store and same error "network error (2)." For some users these errors stay all the time and for some they seem to come and go on their own over time. This means that LG did not do much about this problem for over a year. Eventually LG representative told me that we tried everything we could over the phone and something is wrong with my TV (not LG content store) and a local third party company will contact me to set up an appointment and make repairs. A local repair company ("Precision" -something) called and said they are really booked and the earliest they can come is January 13th and they will probably replace the main board and wifi module or something like that. So now (since 12/30/2015) I am waiting for January 13th. Not sure what to tell you. It is 2016 out there, I cannot believe that LG (or any company of that size) would be so careless with their quality control. I want things to just work. I do not want to spend time on the phone or make appointments for fixing my TV. This was my only LG purchase in many years. I will try not to buy anything made by LG in the future until their quality clearly improves. Currently, as a workaround, I use other devices to stream content for the TV over hdmi cables. So the TV is now just a display for HDMI inputs - all "smart" apps are in paralyses. I will post an update after Jan 13th, 2016 about how repairs helped (or not) my tv connect to the lg content store.
    1 point
  4. I called them two days ago and they told me the store was down. Obviously they aren't in a very big hurry to get it fixed.
    1 point
This leaderboard is set to New York/GMT-04:00
×
×
  • Create New...