By
Beushaw
Another unwanted update, bringing unwanted changes and now my Cambridge Audio soundbar is screwed.
My LG TV just performed an auto update to WebOS 13.30.56. When the TV restarted, all I now get out of the ARC connection is a constant loud buzzing, no programme audio. Well done LG software team. A triumph!
I have tried resetting the soundbar (it plays fine if I plug in an external device) but all I get from the LG TV is BUZZZZZZZ. I tried restarting both the TV and the Soundbar: BUZZZZZZZZZ. I tried a new HDMI cable BUZZZZZZZZ. So what do I do now?? I did not want this OS update, it brings nothing to me and everything was working perfectly before the update and sound on the (awful) inbuilt LG TV speakers is working, but the ARC audio output to my rather lovely Cambridge Audio soundbar is now, since the Web OS update, just a constant BUZZZZZZZ. I decided to try the Optical output of the LG connected to the soundbar instead. The soundbar is flashing "AUDIO ERROR" at me (I have tried all of the different audio output format options, all with the same result).
It really pi$$es me off when software teams release badly executed updates that break their customers devices. We are not your R&D test department LG, we are paying customers with whom you lose trust, brand loyalty and future sales when poor engineering teams release software updates that are not fully tested. God only knows what LG have done here but after 2 hours of trying to resolve an issue THEY caused on my setup, I have given up.
Has anyone else had this issue and have suggestions please? I have tried to contact LG using their Email Support function, wading through the multiple layers to get to the right page and spending time typing up all the details of my support request, etc, but no response yet (other than the automated bot stuff).
Thanks.
Question
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Has anyone noticed a strange behaviour with using an LG soundbar with an LG TV using ARC? When I first had the TV, it worked a treat. When I started the TV, it would wake up the soundbar and all was good. However after one of the software updates, the soundbar fails to start automatically. However, if I manually start it, the TV is happy using it as the audio channel. Also If I turn the TV off just after it has started then turn it back on, all of a sudden the soundbar kicks into life. Any idea what might be going on?
Has no one else experienced this issue?
2 answers to this question
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