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PreCentral: Retry after a failed App Catalog download

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Download Failed ErrorHave you ever tried to either purchase or update an app from the App Catalog and you get a "Download failed" error? First, don't panic! Second, don't immediately give the app a 1 star review since it would not download. While these types of errors occasionally occur when downloading apps, especially when updating multiple apps at once, it's usually easy to fix and just requires a little manual intervention. There are actually a few places to perform this fix, either from the Software Manager, on the App description page, or from the error dashboard notification.

  • If you load up the actual App Description page from the App Catalog, you will see "Download failed" where you would normally tap to buy the app along with a yellow error triangle. Tapping on that error will give you the option to try to download the app again or to cancel the download.
  • From the Software Manager app, you can find the failed app with that same yellow error triangle replaced over the version number of the app. Tapping on that error triangle will give you the same options as above to try the download again or to cancel the download
  • Finally, depending on your webOS device and version, tapping on the Download Failed notification will either take you to you to the App Description page or the Software Manager. The just follow the directions above

You should first simply "try again" to reinitiate the download. If you still get an error, then select the option to cancel the download and open up the app directly in the App Catalog and try to manually download the app again. If the app still does not download, wait a little while to see if it's simply a glitch on the app catalog server. Finally, if you can not get the app to update regardless of what you do, contact HP/Palm support. Do not contact the developer because they will not be able to support your download

Please note that if you had previously installed a paid app from outside of the App Catalog but the developer updates the app in the catalog, you will still receive a notice that the app was updated. However, the app will always fail to download no matter what you do since the app is not listed in your profile as a paid app. If you want the updated version, first delete the app from your device and then purchase it directly in the app catalog.

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