Quantcast
Jump to content

PreCentral: Retry after a failed App Catalog download


Recommended Posts

Download Failed ErrorHave you ever tried to either purchase or update an app from the App Catalog and you get a "Download failed" error? First, don't panic! Second, don't immediately give the app a 1 star review since it would not download. While these types of errors occasionally occur when downloading apps, especially when updating multiple apps at once, it's usually easy to fix and just requires a little manual intervention. There are actually a few places to perform this fix, either from the Software Manager, on the App description page, or from the error dashboard notification.

  • If you load up the actual App Description page from the App Catalog, you will see "Download failed" where you would normally tap to buy the app along with a yellow error triangle. Tapping on that error will give you the option to try to download the app again or to cancel the download.
  • From the Software Manager app, you can find the failed app with that same yellow error triangle replaced over the version number of the app. Tapping on that error triangle will give you the same options as above to try the download again or to cancel the download
  • Finally, depending on your webOS device and version, tapping on the Download Failed notification will either take you to you to the App Description page or the Software Manager. The just follow the directions above

You should first simply "try again" to reinitiate the download. If you still get an error, then select the option to cancel the download and open up the app directly in the App Catalog and try to manually download the app again. If the app still does not download, wait a little while to see if it's simply a glitch on the app catalog server. Finally, if you can not get the app to update regardless of what you do, contact HP/Palm support. Do not contact the developer because they will not be able to support your download

Please note that if you had previously installed a paid app from outside of the App Catalog but the developer updates the app in the catalog, you will still

link hidden, please login to view
. However, the app will always fail to download no matter what you do since the app is not listed in your profile as a paid app. If you want the updated version, first from your device and then purchase it directly in the app catalog.

mf.gif


a2t.img71EOcFHAEHQ

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Similar Topics

    • By Wondering
      After viewing photos/videos on a flashdrive plugged into the USB of an LG TV and using SmartShare to view... and then removing the USB and then no longer having access to the TV... I noticed on the flashdrive a new folder called "LG TV" and within what appears to be files that may have been the thumbnails displayed on the TV. My question is... do those thumbnails also remain on the TV as recent history even without the USB plugged in? The LG Smart TV online user guide refers to "Recent" ("To view a list of recently viewed or added content, select Recent). Would thumbnails be there without the source flashdrive?
    • By DavidSr
      We have two LG TV's that stopped connecting to our PLEX media server after the last update. TImes out saying "Checking connection speed to Raspberrypi" which the PLEX is on
      Upgraded the Mesh Routers before trying anything, still only the PLEX app doesn't work
      Our other TCL TV and Roku and TIVO still work with Plex, so this is only the LG TV's that can't connect anymore.
      Another annoying error after the last update is that any Streaming app (Amazon, Netflix, and DIsney) now fall out of the app and go back to HDMI port 1 if we pause for 30 seconds.  Which we have always done for a Bathroom break or getting drinks.
    • By Shah Abhay
      I purchased tv lg 7550
      I download jio tv app how
      Ple tell me
    • By Debojit Kundu
      Hi I recently updated the software to 5.30 version, and after that I noticed a weird problem with video streaming, in general issue with internet bandwidth. Usually my b/w is ~35 mbps so that is sufficient for 4k streaming on youtube or netflix. The issue is after running for 10-15 mins if I pause the video or go backward the network speed is thrashing badly. For example when I check internet connection on netflix it shows ~30-35 mbps, but whne that problem occurs and I check the speed again I see the speed is dropped to <1mbps. Same with youtube, it can't load 4k videos anymore as the speed is ~1mbps. I can realize the problem as the thumbnails load very slow with scrolling. This problem does not get away unless I restart the TV or disconnect from wifi AP and connect back. The router always works fine I mean when I observe the problem on tv I can run videos on mobile seamlessly and see a speed of ~40 mbps on the same router. The router is kept next to the TV so I don't think it is some issue with wifi distance etc. I don't know what to do. I tried resetting but it removed all my app but it was actually not a so called "factory reset". So software version remained same. To rule out hardware problem I want to revert to previous version of the software but apparently I can't downgrade the software. Is there any other approach to load some previous version firmware?
    • By Jimout
      I am getting a "cannot download files" when I try and download a FirePro file.
      I was able to download before.
      Is there a way around or fix.
×
×
  • Create New...