Quantcast
Jump to content


PreCentral: Retry after a failed App Catalog download


Recommended Posts

Download Failed ErrorHave you ever tried to either purchase or update an app from the App Catalog and you get a "Download failed" error? First, don't panic! Second, don't immediately give the app a 1 star review since it would not download. While these types of errors occasionally occur when downloading apps, especially when updating multiple apps at once, it's usually easy to fix and just requires a little manual intervention. There are actually a few places to perform this fix, either from the Software Manager, on the App description page, or from the error dashboard notification.

  • If you load up the actual App Description page from the App Catalog, you will see "Download failed" where you would normally tap to buy the app along with a yellow error triangle. Tapping on that error will give you the option to try to download the app again or to cancel the download.
  • From the Software Manager app, you can find the failed app with that same yellow error triangle replaced over the version number of the app. Tapping on that error triangle will give you the same options as above to try the download again or to cancel the download
  • Finally, depending on your webOS device and version, tapping on the Download Failed notification will either take you to you to the App Description page or the Software Manager. The just follow the directions above

You should first simply "try again" to reinitiate the download. If you still get an error, then select the option to cancel the download and open up the app directly in the App Catalog and try to manually download the app again. If the app still does not download, wait a little while to see if it's simply a glitch on the app catalog server. Finally, if you can not get the app to update regardless of what you do, contact HP/Palm support. Do not contact the developer because they will not be able to support your download

Please note that if you had previously installed a paid app from outside of the App Catalog but the developer updates the app in the catalog, you will still . However, the app will always fail to download no matter what you do since the app is not listed in your profile as a paid app. If you want the updated version, first from your device and then purchase it directly in the app catalog.

mf.gif


a2t.img71EOcFHAEHQ

link hidden, please login to view
Link to comment
Share on other sites



  • Replies 0
  • Created
  • Last Reply

Top Posters In This Topic

Popular Days

Top Posters In This Topic

Popular Days

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Similar Topics

    • By chloe96
      Hi everyone, I'm Chloe and I just signed up. I'll cut straight to the chase. I'm currently using the LG TV (webos 3.0) of a friend while she's away for a few months and I constantly get prompted to update the firmware. She says she's never updated it as she doesn't care and everything was working fine anyway, and told me to just disregard it. So, I'm not gonna do it, but that reminder is doing my head in as it pops up every time I turn the TV back on.

      Since I couldn't find anything in settings to turn it off, last month I blocked a bunch of addresses at router level and it did work for several weeks, as I wouldn't get the reminder any longer.

      Here's what I blocked after sniffing out addresses that the TV checked out right before the reminder appeared:
      link hidden, please login to view Now, the message has started popping up again over the past few days. Yesterday I tried adding a bunch of other addresses, but no dice.

      Do you have any suggestions about how to definitely kill that reminder once and for all? Thanks in advance.
    • By alice131
      Now days  terrarium tv is troubling in my phone.  So i am searching for any app with the same features terrarium tv apk have, 
      Suggest me some good apk streaming app
    • By EaZyTr1cKz
      Hi there im from australia is there any information about a nba app coming for the upcoming season most other tvs have got it but lg hasnt thanks
    • By Silkshirt
      LG TV  SJ800V.  (2018 UK model).  Was  06.00.20  then became  06.00.25 and made no difference to this issue:
      Search page on YouTube had a microphone symbol.  This enabled Voice Search.
      Just recently, (whilst being 06.00.20),  MICROPHONE VANISHED.  It can't be got back.  I know of two other SJ800V TVs  with the same issue.
      I know of another two similar LG TVs - but different model numbers - which have no problem.  
      LG says it's probably a YouTube issue. Tried uninstalling and re-installing YouTube but no good... 
      What can be done? This TV is only 4 years old and I and I really don't see why I should have to  go and buy a new one...
    • By Kavitha
      Model: 42UB700T-TH version 03.02.25. Has not got any software update since  3-4 Years - What a mess...…
      This TV is just a random box now... Once purchased this model - new version from LG was introduced; making this just a playing box...
      None of the recent OTT's can be installed..
      We need a fix or else some solution to it.
      Its really a disheartening experience after being loyal to this brand in any appliance we purchase.







×
×
  • Create New...