Quantcast
Jump to content

  • 0

LG OLED TV reboots randomly - does webOS v 6.00.20 help?


RobLGSucks

Question

Hi,

I have an LG OLED55B7A that has been rebooting randomly ever since I updated it to webOS 6.00.05 about 6 months ago.  I have noted there is a new webOS version 6.00.20 available.   Has anyone here had the same rebooting problem, and if so, did the latest webOS correct the issue?

In general, my setup has the LG tv doing as little as possible - it is simply a display for my Roku box via my AVR, as the TV's interface and apps slowly became completely unusable about a year after purchase.  So, no ethernet, no WiFi, all services turned off, etc., and this helped with all of the performance issues, except the rebooting. 

 

@ LG :  if you ever read this - you have done a TERRIBLE job of managing the software on these TVs.  webOS started off as a real alternative to all of the external set top boxes, but now, I will *never* *ever* buy another LG TV again, and I tell everyone I know to avoid them.  Worst product management in the consumer electronics industry in the past 10 years.

Thanks fellow sufferers for any tips.

Rob

Edited by RobLGSucks
Changed tag to address LG directly, if they ever read these forums.
  • Like 1
Link to comment
Share on other sites

10 answers to this question

Recommended Posts

  • 0

Same issue for me with the same model. It may have started with webOS 6.00.05, but I am not sure. It was very infrequent when it first started and recently it has become much worse. I had it reboot 5 times within the span of 20 minutes a few nights ago, so I started trying some things, including upgrading the software to 6.00.20. The latest software did NOT fix the problem. I did a factory reset after the update, which was one of the suggestions I saw online for this issue, and that seemed to fix it initially. I went 3 or 4 hours without a reboot, but the next day it started again. I have a similar setup. Not using the terrible webOS apps, just using it as a display with my inputs coming through an AV receiver to HDMI 1. A new thing I have noticed, when trying to update the software and changing some settings to see if they helped, is that the Settings menus are slow and become unresponsive, right before it reboots. I read on one of the forums that this is a main board failure, but I am not convinced. I think it is a software issue, but I may decide to order a main board and replace it, as this issue is starting to make the TV unwatchable. 

Correction. I upgraded to 6.00.25, not 6.00.20. I also called LG support. They had my try some troubleshooting, but 5 minutes after we hung up, the TV rebooted again. Considering a Sony OLED, but might try replacing the main board first.

Edited by AlanD
Updated version of webOS I am on.
Link to comment
Share on other sites

  • 0

Just wanted to provide an update for anyone following this or with a similar issue. I replaced the main board and it did not fix the problem. As a matter of fact, it got worse. I thought about trying a power board, but decided I was done putting money into this set. I ordered a Sony OLED and the LG is going to the e-waste recycle center. Done with LG TVs.

Link to comment
Share on other sites

  • 0

AlanD,

Thanks so much for sharing your (painful) insights.  I wanted to share one more thing before you trash your LG TV - have you tried swapping out different HDMI cables?  A week ago my TV did the same sort of rebooting you described (about 5 times in 10 minutes), and I realized I had not tried out a different cable, as the one I was using was new (when I bought the TV 4 years ago).  So, I swapped the old one out and the rebooting frequency has (thus far) gone down quite a bit - maybe once per 7 or 8 hours of viewing.  To further explore this solution I have ordered a brand new HDMI cable ("Monoprice 8K Ultra High Speed HDMI Cable 6ft - 48Gbps Black") from Monoprice that will arrive here tomorrow, and I have hope that this will further reduce or even eliminate the rebooting.   Either way, I will report back here when I have done the swap, which should be in the next few days.

Let me know if there is anything else you'd like me to try on my set - it's great to connect to someone else with the same problem.  Fingers crossed.

Rob

Link to comment
Share on other sites

  • 0

AlanD,

A few more things:

1. Can you provide the part numbers and a source for the main board?  I'm just curious as I was not able to find this information easily online.

2. My setup is as follows:

[Roku Ultra] <-- HDMI --> [Sony AVR] <-- HDMI --> [LG TV's HDMI2 (ARC) Input]

thanks,

Rob

Link to comment
Share on other sites

  • 0

Rob,

Yes, I tried a different HDMI cable. I have a similar setup (Roku Ultra / Tivo Edge -> Onkyo AVR -> LG TV on HDMI1) and I was able to see the problem with nothing but an antenna connected and tuned to a local OTA channel, so that pretty much eliminated everything but the TV. I was able to get it to go a few hours without a reboot, usually after a factory reset, but it would eventually go back to rebooting more often.

I got the main board from Encompass, which was the company that LG referred me to for parts. Other companies sell the main board, but their price was OK and figured I had a better chance of getting a new factory board from them. The part number is EBT65053201 and it was $133 plus tax and shipping. I thought for sure that would fix it, since I noticed that if I was navigating the Setup menus, they would get slow and unresponsive, right before the TV would reboot. Good luck with your issue. 

Link to comment
Share on other sites

  • 0

Update:

After experiencing way fewer reboots with a different HDMI cable than the one that was being used during the problematic stage, I obtained a brand new HDMI cable (specs noted above) and so far have not experienced any rebooting over the course of 4 days of usage.  Will report performance again after a week or so.

Link to comment
Share on other sites

  • 0

FINAL:

Two weeks after replacing an older HDMI cable (7 years old?) with a new and higher spec’d one, and not a single reboot.  The native UI is still unusable due to poor software development by LG, but combined with a Roku Ultra I am still able to get the best out of this 4 year old TV.

Link to comment
Share on other sites

  • 0

Update 2: Six weeks later and I’ve had my first reboot!  A huge improvement over rebooting several times a day - but what would cause this?  Anyone have insights?  Can some sort of capacitance build up between the AVR and TV along the HDMI cable that could cause a faulty signal that causes the TV to reboot?  Any EEs out there that may have an insight?

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Answer this question...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Similar Topics

    • By vandamefan
      32" webos tv display doubble picture by wrong patch.i need plugins
    • By News Reporter
      In a world where every frame tells a story and every sound evokes emotion, LG OLED serves as the ideal movie companion by bringing the immersive experience of the big screen into the comfort of your home.
      In recent years, the most discerning cinematic experts, including top directors and colorists, have chosen LG OLED for their next endeavor. For example, Lee Sung Jin, creator of the Netflix series BEEF which claimed three Golden Globes and eight Emmys in 2023, expressed his admiration for LG OLED’s breathtaking picture quality in an
      link hidden, please login to view, a community for movie fandoms on Letterboxd.
      In this interview, Lee expressed his desire to utilize LG OLED during post-production of his next project, highlighting its true black and precisely calibrated colors that let audiences view his vision exactly as intended. He even recommended films renowned for their striking contrast and abundant colors that look even more extraordinary on an LG OLED TV, including Bong Joon-ho’s Mother, Park Chan-wook’s The Handmaiden and Paul Thomas Anderson’s There Will Be Blood.

      Colorists are just as enthused about LG OLED’s endless potential, regarding it as a reliable reference display for the task of color grading. , Walter Volpatto, an experienced colorist best known for his exceptional work on Green Book, Dunkirk and Star Wars: The Last Jedi, described LG OLED TV as the perfect monitor, proudly stating how he often uses it for client reviews. Leading tech media outlets worldwide have joined industry experts like Walter Volpatto in recognizing the superior viewing experience provided by LG OLED TV’s stunning brightness and exceptional contrast.

      To enlighten movie buffs about the cinematic brilliance offered by LG OLED TV, LG is catering to their specific interests. The , which launched on prominent movie review platform Letterboxd, gives critics, tech experts and filmmakers somewhere to exchange their insights and opinions on movies they watched on LG OLED TV with other users. LG also debuted the LG OLED New Currents Award and LG OLED Vision Award at last year’s Busan International Film Festival which acknowledge the brightest up-and-coming and independent filmmakers.
      LG OLED continues to garner acclaim from some of the titans of cinema thanks in no small part to its unparalleled AI processor that unlocks visual and audio excellence. At CES 2024, the company unveiled the 2024 OLED evo series with the new α (Alpha) 11 AI processor, which enhances graphics performance by 70 percent and speeds up processing speeds by 30 percent compared to its predecessor for the ultimate movie-watching experience.

      Its newest OLED TVs also come with upgraded AI upscaling, which utilizes precise pixel-level image analysis to effectively sharpen objects and backgrounds. Through the power of AI, LG OLED TVs calibrate colors by considering the mood and emotions directors/creators intended to evoke. Besides offering impressive picture quality, AI Sound Pro helps viewers immerse themselves in the onscreen action by providing virtual 11.1.2 surround sound from the TV’s built-in speaker system.
      On top of Dolby Vision and Dolby Atmos, LG’s 2024 OLED TVs are the first in the industry to support Dolby Vision Filmmaker Mode to enable exceptional picture accuracy that stays faithful to the creator’s vision.
      Filmmakers and colorists consistently praise LG OLED for its exceptional AI processor that unlocks visual and audio excellence, uniquely designed for LG OLED. Committed to providing the most distinctive, true-to-life viewing experiences, LG OLED promises movie enthusiasts worldwide an unparalleled cinematic journey.
      To discover even more ways in which LG OLED is changing the game in creative fields such as cinema and the arts, stay tuned to the .
      # # #

    • By beno roma
      salut .Des lignes Horizontales apparaissent sur mon écran de télévision LG 55CX 6LA OLED. Qu'est-ce que je dois faire ? 



    • By News Reporter
      Coming to Earlier LG Smart TV Models, webOS Re:New Program Gives More Users
      Access to the Elevated Home Entertainment Experience Most Recent Platform Provides

      SEOUL, Jan. 4, 2024 — LG Electronics (LG) announced that it is offering the latest upgrade* of the webOS smart TV platform to owners of older LG Smart TVs, effectively evolving their smart TV into the ultimate home entertainment hub.
      In early 2024, the webOS Re:New program will bring the latest webOS upgrade to every model in LG’s 2022 OLED TV lineup, LG OLED Flex, LG OLED Objet Collection Posé as well as LG’s 2022 QNED Mini LED 8K (QNED99/95 series), promising users the joy of a new TV experience for the next five years. This upgrade will be extended to more LG TVs worldwide in the future to add more entertainment and versatility to the TV experience across the world.
      With the latest version of webOS, LG Smart TV owners can enjoy an even more personalized TV experience with a Home Screen that greets users with recommendations according to their tastes. The user interface is highly customizable, which means viewers can personalize the selection of content and services and access them with even greater ease. And to make the process even more seamless, the Quick Card UI intuitively sorts diverse content and services into categories like music, games and sports within a user-centric interface that resembles mobile user interface design.
      What’s more, courtesy of advanced security technology and an optimized operating system, users are protected with a high level of stability, security and seamlessness throughout the entire viewing experience.
      With more LG Smart TVs adopting the latest webOS upgrade, content providers and service developers will have more opportunities to spread new content, services and features to a wider audience.
      LG has shared its bold vision to become a media and entertainment platform, a business transformation that will enrich customers’ lives by delivering valuable services and a unique collection of curated content across its wide-ranging products. Powering more than 200 million LG Smart TVs worldwide, webOS will continue to evolve through significant upgrades to constantly revolutionize the customer experience. LG is poised to invest heavily in its webOS business to secure a vast library of content and services so that it can cater to the diverse lifestyles and preferences of consumers, strengthening its competitive edge in content selection and convenience.
      “Demonstrated by the constant improvement to the webOS platform’s UX and UI, LG is firmly dedicated to elevating convenience and security, ensuring that users benefit from a hassle-free and secure experience when using our products,” said Baik Seon-pill, leader of the LG Home Entertainment Company’s Product Planning Division. “We strive to provide life-enriching experiences for our customers by delivering a wide range of content and services on our TVs.”
      The LG Home Entertainment Company’s latest innovations will be on show at CES 2024 from January 9-12 at the LG booth (#16008, Las Vegas Convention Center). To keep up with all of LG’s exciting announcements at CES, visit
      link hidden, please login to view and . # # #
      * Pop-up notifications offering a full upgrade without the need to select specific UX, UI or features are only sent to customers who have agreed to receive them. Please note that this upgrade does not cover the TV’s hardware performance, features or durability.

    • By Alex
      webOS TV SDK V1.2.0 Download Installer
       
      Download the proper installer. With the installer, you can choose whether to install with network installer or SDK package. Available packages:
       
      Windows 32-bit Installer_win32.zip (8.13M) Windows 64-bit Installer_win64.zip (7.52M) MacOS 64-bit Installer_maxosx.zip (7.38M) Linux 32-bit Installer_linux32.zip (7.94M) Linux 64-bit Installer_linux64.zip (7.59M)   SDK Package
       
      Download the proper SDK package. To use network installer, you don't need to download the SDK package. Available packages:
       
      Windows 32-bit webOS_SDK_win32.zip (1462.29M) Windows 64-bit webOS_SDK_win64.zip (1466.67M) MacOS 64-bit webOS_SDK_mac64.zip (1451.31M) Linux 32-bit webOS_SDK_linux32.zip (1463.35M) Linux 64-bit webOS_SDK_linux64.zip (1462.28M)  
      Please visit the LG site for complete link hidden, please login to view.
       
      See the for step-by-step instructions.
×
×
  • Create New...