Quantcast
Jump to content

  • 0

LG OLED TV reboots randomly - does webOS v 6.00.20 help?


RobLGSucks

Question

Hi,

I have an LG OLED55B7A that has been rebooting randomly ever since I updated it to webOS 6.00.05 about 6 months ago.  I have noted there is a new webOS version 6.00.20 available.   Has anyone here had the same rebooting problem, and if so, did the latest webOS correct the issue?

In general, my setup has the LG tv doing as little as possible - it is simply a display for my Roku box via my AVR, as the TV's interface and apps slowly became completely unusable about a year after purchase.  So, no ethernet, no WiFi, all services turned off, etc., and this helped with all of the performance issues, except the rebooting. 

 

@ LG :  if you ever read this - you have done a TERRIBLE job of managing the software on these TVs.  webOS started off as a real alternative to all of the external set top boxes, but now, I will *never* *ever* buy another LG TV again, and I tell everyone I know to avoid them.  Worst product management in the consumer electronics industry in the past 10 years.

Thanks fellow sufferers for any tips.

Rob

Edited by RobLGSucks
Changed tag to address LG directly, if they ever read these forums.
  • Like 1
Link to comment
Share on other sites

10 answers to this question

Recommended Posts

  • 0

Same issue for me with the same model. It may have started with webOS 6.00.05, but I am not sure. It was very infrequent when it first started and recently it has become much worse. I had it reboot 5 times within the span of 20 minutes a few nights ago, so I started trying some things, including upgrading the software to 6.00.20. The latest software did NOT fix the problem. I did a factory reset after the update, which was one of the suggestions I saw online for this issue, and that seemed to fix it initially. I went 3 or 4 hours without a reboot, but the next day it started again. I have a similar setup. Not using the terrible webOS apps, just using it as a display with my inputs coming through an AV receiver to HDMI 1. A new thing I have noticed, when trying to update the software and changing some settings to see if they helped, is that the Settings menus are slow and become unresponsive, right before it reboots. I read on one of the forums that this is a main board failure, but I am not convinced. I think it is a software issue, but I may decide to order a main board and replace it, as this issue is starting to make the TV unwatchable. 

Correction. I upgraded to 6.00.25, not 6.00.20. I also called LG support. They had my try some troubleshooting, but 5 minutes after we hung up, the TV rebooted again. Considering a Sony OLED, but might try replacing the main board first.

Edited by AlanD
Updated version of webOS I am on.
Link to comment
Share on other sites

  • 0

Just wanted to provide an update for anyone following this or with a similar issue. I replaced the main board and it did not fix the problem. As a matter of fact, it got worse. I thought about trying a power board, but decided I was done putting money into this set. I ordered a Sony OLED and the LG is going to the e-waste recycle center. Done with LG TVs.

Link to comment
Share on other sites

  • 0

AlanD,

Thanks so much for sharing your (painful) insights.  I wanted to share one more thing before you trash your LG TV - have you tried swapping out different HDMI cables?  A week ago my TV did the same sort of rebooting you described (about 5 times in 10 minutes), and I realized I had not tried out a different cable, as the one I was using was new (when I bought the TV 4 years ago).  So, I swapped the old one out and the rebooting frequency has (thus far) gone down quite a bit - maybe once per 7 or 8 hours of viewing.  To further explore this solution I have ordered a brand new HDMI cable ("Monoprice 8K Ultra High Speed HDMI Cable 6ft - 48Gbps Black") from Monoprice that will arrive here tomorrow, and I have hope that this will further reduce or even eliminate the rebooting.   Either way, I will report back here when I have done the swap, which should be in the next few days.

Let me know if there is anything else you'd like me to try on my set - it's great to connect to someone else with the same problem.  Fingers crossed.

Rob

Link to comment
Share on other sites

  • 0

AlanD,

A few more things:

1. Can you provide the part numbers and a source for the main board?  I'm just curious as I was not able to find this information easily online.

2. My setup is as follows:

[Roku Ultra] <-- HDMI --> [Sony AVR] <-- HDMI --> [LG TV's HDMI2 (ARC) Input]

thanks,

Rob

Link to comment
Share on other sites

  • 0

Rob,

Yes, I tried a different HDMI cable. I have a similar setup (Roku Ultra / Tivo Edge -> Onkyo AVR -> LG TV on HDMI1) and I was able to see the problem with nothing but an antenna connected and tuned to a local OTA channel, so that pretty much eliminated everything but the TV. I was able to get it to go a few hours without a reboot, usually after a factory reset, but it would eventually go back to rebooting more often.

I got the main board from Encompass, which was the company that LG referred me to for parts. Other companies sell the main board, but their price was OK and figured I had a better chance of getting a new factory board from them. The part number is EBT65053201 and it was $133 plus tax and shipping. I thought for sure that would fix it, since I noticed that if I was navigating the Setup menus, they would get slow and unresponsive, right before the TV would reboot. Good luck with your issue. 

Link to comment
Share on other sites

  • 0

Update:

After experiencing way fewer reboots with a different HDMI cable than the one that was being used during the problematic stage, I obtained a brand new HDMI cable (specs noted above) and so far have not experienced any rebooting over the course of 4 days of usage.  Will report performance again after a week or so.

Link to comment
Share on other sites

  • 0

FINAL:

Two weeks after replacing an older HDMI cable (7 years old?) with a new and higher spec’d one, and not a single reboot.  The native UI is still unusable due to poor software development by LG, but combined with a Roku Ultra I am still able to get the best out of this 4 year old TV.

Link to comment
Share on other sites

  • 0

Update 2: Six weeks later and I’ve had my first reboot!  A huge improvement over rebooting several times a day - but what would cause this?  Anyone have insights?  Can some sort of capacitance build up between the AVR and TV along the HDMI cable that could cause a faulty signal that causes the TV to reboot?  Any EEs out there that may have an insight?

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Answer this question...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Similar Topics

    • By News Reporter
      Dive into a thought-provoking expedition of artistic narratives with LG OLED and widely respected artist and filmmaker Sir John Akomfrah at the 60th International Art Exhibition at La Biennale di Venezia 2024. Underscoring LG’s commitment to inspiring audiences and empowering artists, this collaboration with Akomfrah captivates visitors with an exemplary illustration of the fusion of art and technology.

      “I’ve never had the chance to work with screens on a scale like this – more than sixty displays,” said Akomfrah, sharing his excitement and enthusiasm regarding the exhibition. “I’m truly delighted to collaborate with LG OLED to bring my artistic vision to life.”
      Akomfrah’s artwork promises an immersive exploration of multifaceted topics from the historical portrayal of racialized bodies to species extinction, colonial narratives, urban rewilding, the auditory landscape of climate justice and the evolution of music. His evocative works serve as a manifesto for listening as a form of activism and explore postcolonial stories of how humans have adapted throughout history.

      Akomfrah’s choice of LG OLED sets the stage for his boldest and most ambitious commission to date, ‘Listening All Night To The Rain,’ a contemplative digital art experience featuring audiovisual narratives from human history. The exhibition compels the audience to engage in an active relationship with the artwork, to look beyond the surface and truly listen to the message the artist aims to convey.

      “The show is impossible without LG OLED because I cannot achieve the balance of light and color and proportions in this place in any other way,” Akomfrah explains as he describes the instrumental role of the display in the exhibition. “LG OLED allows for a certain kind of intimacy with my show in a way that couldn’t have been accomplished in another way.”
      Comprised of both newly filmed and archival moving-image fragments, newsreel footage, audio and text pieces, the featured artwork adopts Akomfrah’s signature multi-layered ‘bricolage’ style, filling the exhibition space to create a richly immersive experience.

      Showcasing his distinctive style, LG OLED exquisitely presents Akomfrah’s artwork through film, sound and time-based works across multiple OLED displays. Attendees are sure to be mesmerized by the realistic landscapes showcased as interlocking, multi-media installations and stand-alone displays.
      He also notes that using LG OLED allows for more control over light and color than ever before. LG OLED ideally enhances the final ensemble of the installation; the image, sound and advanced audiovisual capabilities of LG OLED enrich the depth and realism of the artworks’ sensory elements, guiding viewers as they navigate through the visually stunning and intellectually stimulating experience.

      “LG OLED is thrilled to collaborate with the esteemed artist, Sir John Akomfrah, who through the medium of video, evokes sincere emotions and communicates with the world,” says Kate Oh, vice president of the Brand Communication Division at LG Home Entertainment Company. “We are committed to supporting artists like Akomfrah who inspire and captivate audiences with a deep understanding of the intersection between art and technology. By continuing to partner with globally acclaimed artists, we aim to elevate LG OLED’s prominence and pioneer more achievements as the ultimate digital canvas that inspires the world of art.”

      Visitors to the Venice Biennale can experience “Listening All Night To The Rain” at the British Pavilion from April 20 to November 24. Explore the exciting realm of LG OLED ART by visiting the
      link hidden, please login to view for all the brand’s latest captivating collaborations. # # #

    • By Roy Brown
      webOS updated, I think to 2023, on my C2 a couple of days ago. Since then the News option on the Sky News app no longer works, instead timing out. The Weather and Climate options still work, though.
      I have deleted and reloaded the Sky News app, but the problem remains.
      Does anybody have any suggestions of what I might try to get this working again, or is this something for LG, or Sky, to fix?
    • By quentar82
      In the specifications of this LaserTV it is shown that WebOS 6.0 should be installed on this device.
      The latest Device Firmware Version is 3.01.02 and i am missing the RTL+ App (Germany) which should be available with WebOS 6.0 
      So any info when there will be a "real" WebOS 6.0 available on the Cinebeam HU915EQE?
       
       
    • By News Reporter
      LG 2024 OLED evo TVs Demonstrate Company’s Dedication to
      Sustainability and Highlight Premium Value of LG OLED TVs

      SEOUL, Apr. 16, 2024 — LG Electronics (LG) continues to receive recognition for its steadfast commitment to sustainability and eco-conscious practices. LG 2024 OLED evo TVs achieved Reducing CO21 and Measured CO22 certifications from the Carbon Trust3 and Environmentally Evaluated Mark4 from Société Générale de Surveillance SA (SGS), marking the fourth consecutive year of consistent acknowledgement for LG’s ESG initiatives. LG’s newest OLED TVs have also earned their second successive Recycled Content certification5, further demonstrating LG’s sense of environmental responsibility.
      The Carbon Trust works to usher the globe into a future of zero carbon emission by assessing the environmental impact of a product’s entire life cycle, from production and distribution to use and disposal. SGS certification focuses on resource efficiency and the presence of hazardous substances, while Intertek measures the percentage of recycled materials used. The organizations’ respective approaches promote responsible consumption practices across diverse industries and contribute to the broader goal of sustainability worldwide.
      Notably, the self-lit nature of LG OLED TVs garners significant attention in stringent sustainability evaluations. Unlike LCD TVs, LG OLED TVs do not require a backlight, meaning a simpler structure and fewer necessary components. For instance, LG’s 65-inch OLED evo, made of ultra-light composite fiber, requires only 40 percent of the plastic typically used in an LCD TV of the same size screen and weighs 20 percent less.
      Based on the estimated sales of LG OLED TVs this year, the total amount of plastic used in LG OLED TVs from 2022 to 2024 is expected to be 45,000 tons lower than that of LCD TVs sold during the same period. The reduction in plastic usage will lead to a decrease in carbon emissions of approximately 234,000 tons a year, equivalent to the carbon dioxide absorbed by a 30-year-old pine forest. This number translates to one-third of the area of Seoul or about 31,000 soccer fields.
      Recycled plastics account for about 20 percent of the plastic used in the manufacturing of all LG TVs, including OLED TVs, equal to around 4,000 tons of recycled waste plastic annually.
      Beyond environmental activities, LG’s various ESG initiatives have received praise from reputable domestic and international organizations. In 2023, LG was named in the Dow Jones Sustainability World Index (DJSI World) for the twelfth year in a row. The DJSI World ranks in the top ten percent of the largest 2,500 global companies based on their long-term economic, environmental, social and governance practices. The company’s inclusion on this prestigious list for twelve consecutive years is a significant milestone, as LG is the sole South Korean company in the Leisure Equipment & Products and Consumer Electronics industry category to achieve this feat.
      Furthermore, LG has received the ‘Comprehensive A grade’ from the ESG Evaluation and Rating Announcement of Korea ESG Standards Institute (KCGS) for three years running, and last year, the company earned its fourth back-to-back ‘A’ rating from the Morgan Stanley Capital International (MSCI) ESG Rating.
      “LG OLED TVs lead the market as the ultimate choice for premium viewing experiences, while also going beyond to set the bar for ESG standards,” said Baik Seon-pill, leader of the LG Home Entertainment Company’s Product Planning Division. “LG will remain devoted to continuing efforts toward creating a better planet for all.”
      # # #
      1 77/65/55-inch LG OLED evo G4 models.
      2 97/83-inch LG OLED evo G4 models and all LG OLED evo C4 models.
      3 Only applies to listed products sold in markets/regions participating in the Carbon Trust’s labeling program.
      4 All LG OLED evo G4 and C4 models.
      5 All LG OLED evo G4 and C4 models.

      link hidden, please login to view
    • By nkat
      Hello Team,
      I'm unable to play any video  any video on LG TV WebOS browswer. 
      I've tried to play
      link hidden, please login to viewm also, but no luck. I've toggled (on and off) the 'Adpative Javascript video stream' settings in browser but no luck.
      Can any one help on this .?
×
×
  • Create New...