By
Matan Faragi
Hi,
I'm not sure its the right place but at any case i will describe my issue here and maybe you will be able to help:
Recently I bought a a TV and a sound bar, and i have some issue from the moment i get the TV.
TV model - LG 55LB679Y with latest firmware version i have at my country (Israel) - 04.30.16
SoundBar - LG NB4540
the TV connected to sound bar by "wireless simplink" feature 'LG TV' and TV connected to My Wireless router.
every 5 - 15 minutes, i have sound drops / Cutoff / stooped / Interruption, seem like the TV loose connection to sound-bar for few seconds or something similar, it's happen from any AV source im using HDMI, USB...
and the local re-seller replace the sound-bar to a new one (same modal off course) and i didn't help.
i have try to troubleshot the problem in the last few weeks - but didn't succeed to solve it, and also the support / costumer service didn't have solution for this.
some steps i take when troubleshot this issue:
* different wireless configuration on router - different channels, SSID, Security - issue still persist.
* another wireless router - issue still persist.
* working with optical cable to sound bar - just for testing - working ok, but i need the wireless feature working this the reason i bought sound bar and TV from the same manufacturer.
* disconnect the TV from wireless network - looks like it's working ok, but didn't had chance to test it for long time.
from my point of view looks like it's issue with wireless device on TV not able to to work in parallel with soundbar and wireless network for some reason, It could be caused bysoftware issue on WebOS or Hardware issue with this TV model.
I really hope you be able to help me or throw some light on this case.
Kind regards,
Matan
Question
majorol
I have an LG 55UN74003LB smart TV running webOS 5.2.3-252113 with firmware version 3.23.45 and there is a pretty oldschool Samsung HT-DS400 5.1 home cinema system via opticla cable.
Audio cutting in and out constantly when I am playing media that is utilizing the WebOS (e.g.: TV's Youtube app, Netflix, screenshare from mobile, playback from USB attached external drive).
The sound is however flawless when I am using my PS4 or media-box that are connected via HDMI to the TV.
I tried all the possible combinations of the digital sound output (auto, PCM , passthrough) and the format of the audio (MPEG, Dolby Digital/Plus, auto, HE-AAC) with no luck.
Furthermore I purchased a Panasonic HDMI ARC exteactor and diverted TV audio to HDMI ARC port but the outcome was the same:
Flawless audio from mediabox and PS4 and cutting in/out when using TV for playback.
This leads me to beleive that cabling and my Samsung 5.1 sound system could not be the issue,
but there might be something wrong with the TV... possibly firmware issue or something.
Has anyone faced the same, and if so, does a relatively easy fix exists?
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