Going the Extra Mile for Customer Service

By News Reporter,
August 17 in LG and webOS News

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- Can’t find information on power use for my LGOLED55C9PLA
  By Arthur Dent
  
  Just getting the runaround from LG, only want a baseline figure, they sent me this
  
  , our technicians have explained that we cannot calculate the unit's actual power consumption when not in standby because there are too many factors that could affect this calculation. These factors include how many pixel refreshers are run, whether the unit is connected to the internet, external devices connected, speakers connected, sound systems connected, HDD connected and recording set ups. I am afraid that we consequently cannot answer your question.
  
  we all know LG are not helpful to customers , but there’s no need to keep proving it.
  this TV has a good energy rating so figures must be available, they either dont care or understand what I am asking
  
  thanks
- WebOS loses connection to QNAP NAS DLNA Media Server
  By Fred Wan
  
  The problem that my QNAP NAS Mediaserver disappears from the WebOS Home screen and from the Home dashboard happens irregularly and unpredictably almost daily. The only way to get it back is to reset WebOS to its initial (factory) settings. After I do that, it always reappears on the Home scree/Home dashboard. I have no idea why this happens, it even happens after I watch an hour of movie content from the NAS and then want to browse through the files on the NAS: it suddenly is not accessible anymore. I tried to tweak (a lot of) the NAS settings but nothing helps.
  My NAS has a fixed IP in my home LAN. Is it possible to connect to it with the IP address?
  Any other suggestions how to remedy this tedious problem are welcome!
  
  In the file attached is a photo of the Home dashboard with the Mediaserver present.
- LG One:Quick, Innovative Communication Solution for New Way of Working
  By News Reporter
  
  Designed for All Types of Business Usage Scenarios,
  Unique Display Solution Redefines Work in the New Era
  
  SEOUL, Oct. 19, 2021 — LG Electronics (LG) announces the launch of LG One:Quick, a display solution so revolutionary that its arrival brings with it a whole new category. Developed in response to the new ways people work, LG One: Quick has the potential to change and expand how individuals, coworkers and teams communicate in the new reality of remote working. LG One:Quick consists of One:Quick Works (model 55CT5WJ), One:Quick Flex (model 43HT3WJ) and One:Quick Share (model SC-00DA), a dedicated wireless screen sharing solution.*
  One:Quick Works is an advanced 55-inch 4K UHD video conferencing display and all-around productivity tool suitable for a variety of workplace environments such as a conference room. One:Quick Flex with its 43-inch 4K UHD touchscreen is designed with a movable stand to accommodate diverse usage scenarios across all types of businesses settings. Both models are based on the Windows platform and are compatible with a huge library of video conferencing applications and collaboration tools. Once paired with One:Quick Share, users can easily and quickly connect their laptops wirelessly to compatible LG digital signage products.
  One:Quick Works For Maximum Productivity
  A welcome addition to any conference space, LG One:Quick Works delivers seamless interactive communication for smooth, productive office meetings. A winner of Red Dot Award 2021 and iF Design Award 2021, this all-in-one solution features a built-in Windows PC, crisp 4K UHD camera, microphone, speaker and digital whiteboard. In addition to LG’s built-in video conferencing solution, One:Quick Remote Meeting, users can use shortcuts to effortlessly install popular video conferencing and collaboration apps such as Teams, Webex and Zoom to instantly enhance productivity. The high-gain microphone is effective in clearly capturing voices up to six meters away with minimal background noise while the 3,840 x 2,160 resolution camera automatically tracks and focuses on the individual speaking. Both the camera and microphone can be easily disabled for maximum privacy and peace of mind.
  One:Quick Works also offers easy-to-use management and control features. Ready out-of-the-box and free for the first six months, LG’s One:Quick Remote Meeting video conferencing application works seamlessly with One:Quick Works to share documents in various formats, perform real-time interactive drawings and automatically detect who’s speaking on the other end.
  One:Quick Flex For Ultimate Versatility
  LG One:Quick Flex is designed for a wide variety of business use scenarios such as small group meetings, one-on-one discussions and group presentations but is also an excellent option for hospitals, schools and homes where people may be working, learning or talking to other parties remotely. With a video camera that captures a wide 88-degree field of view, the display rotates to work in both landscape and portrait modes and features a split-view mode for easier multitasking. A microphone and camera, intuitive interface, full touch pen support and whiteboard functionality complete the package. One:Quick Flex can be mounted to a movable stand for easy transport between the shared meeting space to the CEO’s corner office for an important video conference.
  One:Quick Share For Wireless Screen Sharing
  LG One:Quick Share allows users to effortlessly share their laptop screens with compatible LG digital signage models. After the simple connection process, users can share their PC screen by simply pressing the button on the One:Quick Share USB dongle. Switching the source device is just as easy, with up to four sources able to connect to LG digital signage products simultaneously. And with One:Quick Share, setting adjustments of connected LG signage products such as volume, picture mode and screen brightness can be performed without a remote control.
  “As a market leader in developing solutions for businesses, LG always strives to deliver thoughtfully-designed, technologically-advanced products that make work more productive and convenient,” said Paik Ki-mun, senior vice president and head of the Information Display business unit of LG Electronics Business Solutions Company. “Our new One:Quick series is a solution borne out of necessity by a new environment that forced us to think outside the box. By providing our customers with new ways to interact and get things done, we hope they will be able to better balance and enjoy work and life.”
  LG’s latest collection of advanced display solution products is designed to deliver an intuitive experience that enhances productivity and collaboration to take office communications to a whole new level of ease and convenience. LG’s One:Quick series will be available starting this month in Korea with key markets in North America, Europe and Asia to follow.
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  * Compatible with select LG digital signage products.
  
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- How can we get WebOS to appear the same on both LG TVs that are relatively new?
  By Rob Infantino
  
  We have two LG OLED TVs. WebOS appears differently on each. And we are able to download the Paramount+ app on one TV, but not on the other.
  OLED65C7P (older) running software version 6.00.25
  WebOS TV Version 3.9.0-62709
  Does not allow the Paramount+ app to be installed
  OLED65C9PUA (newer) running software version 5.10.25
  WebOS TV Version 4.9.3-5340808
  Allows the Paramount+ app to be installed
  How can we get WebOS to appear the same on both TVs?
- Giving Customers a Taste of Luxury Living
  By News Reporter
  
  With many of us spending more time at home than ever before, it’s perhaps unsurprising that interest in interior renovation and redecoration is at an all-time high. Worldwide, homeowners are investing in making their living spaces more stylish, functional and comfortable, a trend that has also led to a boom in the premium home appliance and high-end furnishing markets.
  
  To introduce a wider audience to their shared vision of luxury, LG SIGNATURE and Molteni&C S.p.A are again joining forces to showcase their specialized products for a more refined way of living. Expanding the partnership with the Italian premium lifestyle and furniture brand is a testimony to both brands’ commitment toward a common goal to make the good life accessible to even more consumers.
  Last year’s culminated in LG SIGNATURE OLED TVs being showcased at the renowned Molteni Museum in Italy and Molteni&C flagship stores across Europe and North America. This year, the partnership will focus on activating a variety of initiatives promoting a premium lifestyle to an even larger audience.
  
  Starting this month, interested customers may visit designated Molteni&C showrooms to place an order for LG SIGNATURE products, making upgrading a living room or bedroom that much more convenient. LG OLED TV will also be featured in the 2021 Molteni&C collection catalog as part of the company’s 505 UP series, a modular wall shelving and multimedia system designed by Molteni&C artistic director Nicola Gallizia. The system’s sophisticated, refined design aligns with and completes the sense of unity and craftsmanship that comes with the exclusive offering.
  
  The Molteni&C collaboration will also extend to Contract Atelier, a luxury housing renewal project led by Molteni&C in partnership with globally renowned architecture and home appliance brands. LG SIGNATURE products will be exhibited on digital displays inside a new showroom opening in Milan next month.
  
  By forging strong partnerships with premium global brands such as Molteni&C, LG SIGNATURE is demonstrating to discerning consumers the benefits of combining cutting-edge technology with beautiful, modern aesthetics to create a more luxurious, refined living space. And for consumers who appreciate the finer aspects of life, creating a living environment where both beauty and functionality exist in harmony is a worthy aspiration.
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