Web OS updates on smart TVs

[MicSzy]

TV model OLED65B6P purchased in mid-2017.

TV software version: 05.60.06

Web OS: 3.4.0-5706 (dreadlocks-digya)

This is supposed to be a smart TV, it’s only 4 years old and already it can’t take advantage of recent/new features in applications such as Hulu Live TV and cloud DVR. As a result we can either settle for the older basic Hulu app which doesn’t support Hulu live TV or Hulu cloud DVR, features added by Hulu a year ago when the TV was only 3 years old. The work around is viewing through a separate appliance attached to the TV (like Roku or Fire TV Stick) or broadcasting to the TV from a smart phone or other mobile device, both which add another link in the chain connecting the signal source to the TV, and which introduce audio lagging video.

Why isn’t LG supporting a very expensive “smart” TV that is less than 4 years old by updating the Web OS?  

We also own another LG TV, model 32LJ550B-UA, which supports the latest Hulu app with Live TV and cloud DVR. That set was purchased in 2018. Why can’t the same software version and integrated Web OS be applied to our primary viewing TV above? This second set shows:

TV software version: 06.00.04

Web OS: 3.9.0-63004 (dreadlocks2-dudhwa)

[billwesterlage]

I have bought my last lg tv due to the lack of updating

[LarryW]

LG sucks.  We have spent well over $10k on LG TV, refrigerator and range.  TV WebOS obsolete as mentioned in this post. Refrigerator died and we were left high & dry by LG for over 4 months! Range died when we used the auto-clean function, and required a thermostat breaker replacement, with the advice to not use the auto-clean function!?

NEVER BUY LG!!!

[Brian B]

I think the answer is that LG hates you (and the rest of us) and wants your TV to be redundant so you buy a new one.  

My preferred option is to buy something like a google chromecast or similar and use them for everything 'smart'.  These things work much better for any and all apps than the crappy apps on the 'smart' TV.   LG quickly makes their older TVS unusable with bloated software or just no updates - but you can sidestep that with an HDMI device such as chromecast and never use their rubbish software again.

[exnor]

The biggest problem with LG (imho) is the Software update policy.

You are stuck with the OS version that the TV was launched.  Never mind if the hardware is more than capable to handle a new version. LG wont update it.