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By Tom M
Today I switched to WOW internet service and dropped ATT and DirectTV. I purchased Sling, but now can't add it to my LG TV because there is no option that I can find to add an APP like Sling. There is no LG Content Store. What do I do?
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By rick wiseman
I have owned this tv for a year and pleased with it ... until about a month ago. I now have constant repetitive messages in top right hand corner of screen saying 'Unknown device disconnected' or 'wired network is connected' or wired lan cable is connected' and it's driving me crazy. I have tried the lg live chat technical support and they were not aware of the issue but I've seen the same problem discussed on US forums and here too. Nobody seems to be able to have a solution. I have unplugged all external stuff - Virgin V6 box, Wii, wired internet, etc and it still happens. Help!!
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By News Reporter
Most everyone agrees that technology and innovation have made our lives immensely easier and more productive. Two decades ago, working and studying from home was an entirely different experience without broadband, smartphones or Zoom. But there has been a need to make such technological innovation more accessible to everyone.
As part of the company’s new ESG (Environmental, Social and Governance) initiatives covering human rights, LG is committing to making its home appliances more accessible to the physically challenged. The new vertical laundry solution, WashTower, will be the first appliance from LG to include audio instructions and braille overlays. LG will increase the number of more accessible home appliance products and markets over the course of the year, starting with the enhanced WashTower and CordZero M9 robot vacuum cleaner.
Voice instructions in LG WashTower and CordZero M9 vacuum will make it easier for customers with visual impairment to access the appliance’s many advanced features via audio prompts alone. Additional tones will be implemented throughout the washing machine so there is clear feedback whenever a button is pressed to better guide the user in selecting the correct function and options.
Navigating LG WashTower’s Center Control for visually impaired customers will be infinitely more convenient with the use of braille overlays. Accessibility enhancements for more LG products including robot vacuums, washing machines, vacuum cleaners, refrigerators and air conditioners are in the works.
With a greater commitment toward good ESG management, LG is putting in place the necessary components to help ensure a better society for all and a better life for every customer. This effort has not gone unnoticed by LG’s long-time accessibility partner in the United States, the National Center for Accessible Media (NCAM), who is also a member of the LG Accessibility Advisory Council.
“LG’s U.S. accessibility council activities are particularly noteworthy; global teams from LG come together to host nearly a dozen leading U.S. accessibility experts and disability advocacy organization leaders,” said Donna Danielewski of NCAM. “They provide candid and critical input and feedback on LG’s latest hardware, software, and planned activities – while also receiving updates about LG’s progress along its accessibility journey. Our team in NCAM is always grateful for the opportunity to learn from the council participants (as well as representatives from all levels of LG) while also bringing our own expertise to the table.”
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By News Reporter
LG Reassures Current and Future Customers
Following Announcement to Withdraw from Mobile Industry
SEOUL, Apr. 8, 2021 — LG Electronics (LG) announced today that all premium LG smartphones currently in use will receive up to three iterations of Android operating system updates from the year of purchase.
This promise comes on the heels of the announcement earlier this week that LG will be exiting the mobile business by the end of July. The three OS update guarantee applies to LG premium phones released in 2019 and later (G series, V series, VELVET, Wing) while certain 2020 models such as LG Stylo and K series will receive two OS updates.*
LG will continue to manufacture phones through the second quarter to meet contractual obligations to carriers and partners. This means customers can still purchase LG mobile phones currently in inventory and service support and security software updates will continue to be provided for a period of time for certain devices. Customers should contact their local for additional details.
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* Future updates will depend on Google’s distribution schedule as well as other factors such as device performance and compatibility.
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By News Reporter
Life as we knew it may never be the same again. More time spent at home has piqued the interest of consumers looking to adopt a more intelligent way of living. This growing desire for seamless, connected, “work and play” environments is what is bringing the future faster to consumers today. Fortune Business Insights predicts1 the smart home market to reach USD 622.59 billion by 2026. In fact, that’s barely scratching the surface if LG ThinQ as anything to say about it.
What makes the smart technology less daunting today is because now everyone has a smartphone. And through that smartphone, consumers can control all aspects of their connected devices from the bed, the car or the office. The fact that the app has been downloaded over 30 million times is proof that there is an audience that’s hungry for the conveniences offered by smart products. But what conveniences are we talking about here?
Well, in one research study, LG ThinQ app users in the US said they were most satisfied with the app’s remote-control capabilities.2 Although some smart appliances such as robot vacuums are able to do the work for you, there still isn’t a washing machine that can pick up dirty clothes off the floor or a refrigerator that stocks itself. But just being able to control and monitor the home ecosystem from any location brings a whole new dimension of convenience.
The LG ThinQ app was designed to seamlessly connect with the company’s AI-enabled products and services, giving the user full visibility and access to all compatible home appliances while home or on the go. One Korean user discovered LG ThinQ to be an invaluable solution for her laundry routine. “With remote control and monitoring, I can set the washing machine to finish according to my schedule, which means I’m always free to take the laundry out immediately. I no longer have to worry about smelly or wrinkled clothes,” the user said.3
Proactive Customer Care (PCC) and Smart Diagnosis expand the user experience and is another key way ThinQ has made customers’ lives easier. After self-diagnosing every connected appliance on the system, the ThinQ app alerts users and relays insightful suggestions and tips for maintaining their products’ peak performance, such as changing the filter at appropriate times. “It’s great to have the ThinQ app on hand to remind me when it’s time to replace the air purifier filter,” said one participant in the survey. Instead of having to call in and wait hours (or days) for a service technician to visit, PCC and Smart Diagnosis help users identify and resolve the issues themselves. One ThinQ user noted, “Thanks to the PCC feature I’m able to receive alerts on my parent’s appliances so I can do all the maintenance work for them.”
Beyond adding value, LG smart home solutions are delivering more environmentally friendly features to match the priorities of environmentally-conscious consumers. In fact, energy-saving capabilities are one of the top drivers for American consumers switching from conventional devices to smart home products, according to the survey.
On the LG ThinQ app, energy monitoring dashboards displaying monthly usage information are available for every appliance so that users can see where they might be able to save energy by modifying their behavior. “I can never remember if I shut the refrigerator door all the way or switched the TV off,” admitted an environmental advocate who participated in the research. “Being able to check and control all of this on my phone is a huge relief.”
Vacation mode is another proven way to minimize energy use in the home when empty, and features such as Active Save perform tasks like measuring refrigerator openings throughout the day so that refrigerators can switch from low to high power modes automatically, all according to when the user prefers using them.
The ThinQ app is constantly evolving to better meet consumer needs. Additional features to be introduced in the 1st half of this year include Scan-To-Cook and Meal Kit orders which take the stress out of planning and preparing meals at home. Future features and services will focus on delivering the freedom and convenience that make LG customers’ lives measureably more comfortable than without ThinQ.
Learn more about LG’s smart appliances and the ThinQ app at .
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2 Kantar survey commissioned by LG surveyed 500 respondents with household incomes within the top 60 percentile in New York City, Los Angeles and Chicago.
3 Nielsen survey commissioned by LG interviewed 40 Korean IoT brand users between ages 20-44.
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Question
CJW 0
I have an SM9010PLA just over a year old. Since a month or so ago whenever the TV is switched on all the apps pop up along the bottom of the screen as if I've pressed the home button. They stay there for about 30 seconds unless I select TV or point the pointer to the screen and click. I thought it might be a system upgrade problem and I've since checked if there are any further upgrades and there aren't. I reset the TV to factory settings which said it would also delete all the apps I had installed - which it didn't.
Anyone else had this and/or know a solution.
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