[EXECUTIVE CORNER] BRINGING THE FUTURE TO LIFE WITH “ALL FOR ONE” SOLUTIONS
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By Tom M
Today I switched to WOW internet service and dropped ATT and DirectTV. I purchased Sling, but now can't add it to my LG TV because there is no option that I can find to add an APP like Sling. There is no LG Content Store. What do I do?
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By News Reporter
Most everyone agrees that technology and innovation have made our lives immensely easier and more productive. Two decades ago, working and studying from home was an entirely different experience without broadband, smartphones or Zoom. But there has been a need to make such technological innovation more accessible to everyone.
As part of the company’s new ESG (Environmental, Social and Governance) initiatives covering human rights, LG is committing to making its home appliances more accessible to the physically challenged. The new vertical laundry solution, WashTower, will be the first appliance from LG to include audio instructions and braille overlays. LG will increase the number of more accessible home appliance products and markets over the course of the year, starting with the enhanced WashTower and CordZero M9 robot vacuum cleaner.
Voice instructions in LG WashTower and CordZero M9 vacuum will make it easier for customers with visual impairment to access the appliance’s many advanced features via audio prompts alone. Additional tones will be implemented throughout the washing machine so there is clear feedback whenever a button is pressed to better guide the user in selecting the correct function and options.
Navigating LG WashTower’s Center Control for visually impaired customers will be infinitely more convenient with the use of braille overlays. Accessibility enhancements for more LG products including robot vacuums, washing machines, vacuum cleaners, refrigerators and air conditioners are in the works.
With a greater commitment toward good ESG management, LG is putting in place the necessary components to help ensure a better society for all and a better life for every customer. This effort has not gone unnoticed by LG’s long-time accessibility partner in the United States, the National Center for Accessible Media (NCAM), who is also a member of the LG Accessibility Advisory Council.
“LG’s U.S. accessibility council activities are particularly noteworthy; global teams from LG come together to host nearly a dozen leading U.S. accessibility experts and disability advocacy organization leaders,” said Donna Danielewski of NCAM. “They provide candid and critical input and feedback on LG’s latest hardware, software, and planned activities – while also receiving updates about LG’s progress along its accessibility journey. Our team in NCAM is always grateful for the opportunity to learn from the council participants (as well as representatives from all levels of LG) while also bringing our own expertise to the table.”
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By News Reporter
Life as we knew it may never be the same again. More time spent at home has piqued the interest of consumers looking to adopt a more intelligent way of living. This growing desire for seamless, connected, “work and play” environments is what is bringing the future faster to consumers today. Fortune Business Insights predicts1 the smart home market to reach USD 622.59 billion by 2026. In fact, that’s barely scratching the surface if LG ThinQ as anything to say about it.
What makes the smart technology less daunting today is because now everyone has a smartphone. And through that smartphone, consumers can control all aspects of their connected devices from the bed, the car or the office. The fact that the app has been downloaded over 30 million times is proof that there is an audience that’s hungry for the conveniences offered by smart products. But what conveniences are we talking about here?
Well, in one research study, LG ThinQ app users in the US said they were most satisfied with the app’s remote-control capabilities.2 Although some smart appliances such as robot vacuums are able to do the work for you, there still isn’t a washing machine that can pick up dirty clothes off the floor or a refrigerator that stocks itself. But just being able to control and monitor the home ecosystem from any location brings a whole new dimension of convenience.
The LG ThinQ app was designed to seamlessly connect with the company’s AI-enabled products and services, giving the user full visibility and access to all compatible home appliances while home or on the go. One Korean user discovered LG ThinQ to be an invaluable solution for her laundry routine. “With remote control and monitoring, I can set the washing machine to finish according to my schedule, which means I’m always free to take the laundry out immediately. I no longer have to worry about smelly or wrinkled clothes,” the user said.3
Proactive Customer Care (PCC) and Smart Diagnosis expand the user experience and is another key way ThinQ has made customers’ lives easier. After self-diagnosing every connected appliance on the system, the ThinQ app alerts users and relays insightful suggestions and tips for maintaining their products’ peak performance, such as changing the filter at appropriate times. “It’s great to have the ThinQ app on hand to remind me when it’s time to replace the air purifier filter,” said one participant in the survey. Instead of having to call in and wait hours (or days) for a service technician to visit, PCC and Smart Diagnosis help users identify and resolve the issues themselves. One ThinQ user noted, “Thanks to the PCC feature I’m able to receive alerts on my parent’s appliances so I can do all the maintenance work for them.”
Beyond adding value, LG smart home solutions are delivering more environmentally friendly features to match the priorities of environmentally-conscious consumers. In fact, energy-saving capabilities are one of the top drivers for American consumers switching from conventional devices to smart home products, according to the survey.
On the LG ThinQ app, energy monitoring dashboards displaying monthly usage information are available for every appliance so that users can see where they might be able to save energy by modifying their behavior. “I can never remember if I shut the refrigerator door all the way or switched the TV off,” admitted an environmental advocate who participated in the research. “Being able to check and control all of this on my phone is a huge relief.”
Vacation mode is another proven way to minimize energy use in the home when empty, and features such as Active Save perform tasks like measuring refrigerator openings throughout the day so that refrigerators can switch from low to high power modes automatically, all according to when the user prefers using them.
The ThinQ app is constantly evolving to better meet consumer needs. Additional features to be introduced in the 1st half of this year include Scan-To-Cook and Meal Kit orders which take the stress out of planning and preparing meals at home. Future features and services will focus on delivering the freedom and convenience that make LG customers’ lives measureably more comfortable than without ThinQ.
Learn more about LG’s smart appliances and the ThinQ app at .
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2 Kantar survey commissioned by LG surveyed 500 respondents with household incomes within the top 60 percentile in New York City, Los Angeles and Chicago.
3 Nielsen survey commissioned by LG interviewed 40 Korean IoT brand users between ages 20-44.
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By drapec
I updated my TV webOS latest version (05.30.10), but still cannot see the Home Dashboard in the ribbon.
How to activate it? The model is LG 55UK6200PLA
I already have smart ThinQ laundry and other devices so it would be handy to see everything on the dashboard.
Thanks!
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By News Reporter
Cassette-type Ceiling Air-Handling System Helps Create
Healthier and Safer Indoor Environments
SEOUL, Mar. 25, 2021 — Commercial air conditioning technology from LG Electronics has garnered a number of recognitions from trusted international organizations for its ability to improve indoor air quality. Certifications from Intertek, TÜV Rheinland and Underwriters Laboratories (UL) awarded to LG Dual Vane Cassette system are confirmation of the effectiveness of LG HVAC solutions in delivering clean air.
The LG DUAL Vane Cassette is the world’s first HVAC solution to receive UL’s GREENGUARD Gold Certification for low volatile organic compound (VOC) emissions. LG Dual Vane Cassette was also recognized by Intertek for reducing the presence of harmful particles in indoor air.1 Its outstanding air purification capabilities are possible thanks to LG Plasmaster Ionizer+ technology which emits over 3 million ion clusters to attract and carry away allergens and bacteria. For these reasons alone, LG DUAL Vane Cassette is the ideal option for use in schools and healthcare facilities where air quality is of utmost priority.
Another recognition comes courtesy of TÜV Rheinland which certified LG’s 5-step air purification system for effectively removing ultrafine dust, allergen and harmful bacteria including Staphylococcus aureus from the air.2 What’s more, LG Dual Vane Cassette’s air-cleansing and allergen-removing capabilities are also certified by the British Allergy Foundation.
LG’s Dual Vane Cassette is an effective and versatile system air conditioning product featuring two vanes that help to deliver strong airflow and wide, even coverage. With six different modes, users can tailor airflow direction and strength to any space or to suit their own individual preferences.
“These trusted certifications attest to the importance LG places on prioritizing its customers’ well-being,” said James Lee, executive vice president and head of LG’s Air Solution Business. “HVAC plays a central role in making indoor environments comfortable and safer for their occupants and LG will continue to deliver solutions that meet the highest international standards for healthy operation and effective performance.”
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1 Certified by Intertek for removing more than 99.9 percent of bacteria including Escherichia coli KCCM 11234, Staphylococcus aureus KCCM 40050 and Pseudomonas aeruginosa KCCM 11321.
2 Certified by TÜV Rheinland for removing 99.9 percent of ultrafine dust measuring 50 nanometers in up to 35 minutes and 99.9 percent of ultrafine dust measuring 100 nanometers in up to 41 minutes. Also certified for reducing up to 99.9 percent of Staphylococcus epidermidis bacteria in 60 minutes and up to 99.4 percent of Phi-X174 virus in 30 minutes. Tests conducted in chamber of 60 meters3.
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