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  • Similar Topics

    • By Spraoí
      Recently bought an LG Smart TV in Ireland. 43Nano796NE .
       
      There is a button on the remote for Google assistant. Nothing happens when it is pressed. I downloaded the ThinQ app and have paired it to the TV and Google home assistant. I can turn on off the TV via Google and at best turn on Netflix via Google . Just wondering am I missing something else here given the button on the remote doesn't do anything? There is  also a buttonn for opening up Disney plus and that doesn't open up the app. The app button for Netflix and Prime does work. Maybe a first world problem only. Apps for Ireland are not great, would love to be able to download Virgin media player and All Four.
    • By News Reporter
      The last year and a half have been the ultimate test of resilience for everyone and HR at LG has been at the forefront of managing these difficult times. Throughout the pandemic, the HR team navigated new ways for employees and management to work as the company has been forced to rethink and adapt to the new environment.
      Here at LG, the health and safety of our employees are our highest priorities. In this regard, we have always led by example such as the time we made the difficult decision to be the first multinational company to , the largest trade show in the industry, at the start of the pandemic as we felt it was the only way of ensuring the safety of our employees, customers and partners.

      Since early last year, LG’s HR teams across the globe have been reinforcing business and organization sustainability as well as continuous internal communication and transparency at all levels. It is this close alignment in direction that has allowed HR to act swiftly and provide invaluable support across the organization and to our valued employees since the very beginning.
      To provide the best working environment possible, aligning LG’s HR leaders around the world immediately proved vital, with constantly open and transparent communication making this all possible. To guarantee that our global HR teams were on the same page, we created specific communication channels to deliver video presentations on the direction of our global HR strategy as well as employing more frequent virtual face-to-face discussions with HR leaders from around the globe.

      As well as taking care of employees’ physical health, LG made an equal effort to support their psychological and mental health. In India, one of the countries hit particularly hard, we went above and beyond to support the physical and mental health of our staff. First step was to implement a Happy Calling system which involved our HR staff calling each employee every four to five days to check on their well-being and ensure that they and their families are safe and well looked after. This system allowed us to help employees from the privacy of their homes by accepting all questions and requests confidentially.

      For global employees working from home, we wanted them to stay connected and collaborate as a team. To foster this, we hosted various online group activities including remote yoga classes, virtual lunches, happy hours and online cooking lessons for the whole family. We implemented various new programs because of our firm belief in the importance of human connections among employees. We have faith that these activities help our employees take on one of the most difficult times in modern history.
      Our health and well-being initiatives are not entirely new as we have been carrying out such activities for some time. These activities were already in place to cultivate growth among employees all around the world, regardless of their location. As a purpose- and principle-oriented company, LG’s people management philosophy pursues personal and professional growth in every single aspect, including health and well-being.

      As the global head of HR at LG, my focus has always been on supporting LG Electronics and its talented workers and preparing them for the future by transforming the way we work together, nurturing the talent and capabilities of our people so that we may succeed and grow together in a fast, innovative and highly competitive market.
      The pandemic showed us the importance of this goal in all its clarity.
      By Carlos Olave, LG Global HR Leader
      # # #

      link hidden, please login to view
    • By Mach13
      I have a 55UH650V Smart TV Which i'm lovin...  But I can't seem to get the live tv pause to work with a USB drive..   I bought a 64GB USB 3.0 drive which works for general program recording and playing music, picture files on the TV etc... But when I try to pause live tv it says it cant work with this drive choose another?
       
      Is there anywhere that specifically advises on USB spec for this function?
       
      Kinda think it should be in the manual but i cant find it...
    • By tobiasm
      I registered this account literally because I am frustrated with you LG. I need you to change because I'm tired of buying other devices to replace features you have promised and not delivered.
       
      I really want to use your OS and apps on my TV but you make it too hard. The user experience for navigation and writing is terrible. This has to improve or I won't use it. I will not spend my time on this when it's much easier on other systems, but I want to use your system. Please help me and your other customers.
       
      On any device, it should be very easy to type
      * a password to connect the TV to a wireless network
      * search terms when browsing apps on the app store and in other search engines on the device
       
      To be clear, I really tried to figure this out on my own before coming here but found it too difficult to give them another chance.  I used the onscreen keyboard and ThingQ app.
       
      The first problem is extreme. Absolutely extreme. Using the onboard keyboard to write in the wifi password is a nightmare. I have secure passwords that are long and which combine upper and lower case characters and special characters. I will NOT lower my security in order to make it easier to use your keyboard. The problem is on your end so you fix this.
       
      There's something in this for you too, LG: Letting us connect by WiFi is undoubtedly going to be the most preferred option for most users, regardless of how technical they are, and it is definitely the biggest barrier to your app store having any chance of success. You won't get users if people can't connect and download apps. 
       
      Right now my options are
      * suffer through this user experience of using the onscreen keyboard
      * making my wifi password less secure
      * using the Apple TV instead
       
      I'm going for the Apple TV instead, and I bet your customers are doing the same. It's time to look into why they do this.
       
      The second problem is also really serious. Typing in any search word using the onscreen password is in fact also too painful. Using the ThinQ app with the cursor did not make things easier. I honestly don't know why you chose to put a cursor in this app instead of letting me navigate with buttons like on a TV remote controller but it's unpleasant. Very unpleasant. I don't think of my TV as a computer and neither should you. The cursor is an unwanted and poor choice for navigation on a TV screen. Stick to navigation keys: up, down, left, right. User test it and see for yourself. People will NOT prefer the cursor over navigation keys.
       
      Again, this also impacts usage of your other services, so if you want people to use them you need to make this easier. Please.
       
      Here's how you stack up right now to the competition. My alternative device right now is an Apple TV and it makes this much easier. I reckon a Roku and Chromecast do similar magic, at least I recall Chromecast being wonderful on an older Android 4 device I had years ago.
       
      When setting up the Apple TV I can choose to connect to it with my smartphone immediately using their apps. I don't know if it's on bluetooth or something else but it's not wifi and it works well. Once connected I can use my keyboard on the smartphone to write input for the TV and connect it to my WiFi and search within apps for my favourite TV shows, movies and the list goes on. 
       
      This makes it much easier to search and of course to paste in passwords from my phone to the TV. 
      In my case I have a password bank called Bitwarden. Other users probably have at least the built-in password managers from Apple and Google.
       
      You want me to be able to do the same on your LG TV but the aforementioned reasons are why that's never going to happen. Never. Until you change this I will not give your OS another chance. 
       
      Here's my recommendation:
      Similar to Apple you should have an app for setting up the TV that connects over bluetooth. WiFi is not an option. Remember that we want to use our phones to type in the WiFi password since it is easier and it will let us copy paste in passwords from our phones.
       
      What options are there for this? I bet bluetooth is an option amongst others. Please figure this out. 
       
      My biggest hope is that you will actually do some user research: Make prototypes and test them with real people. Ask them to try to use your apps and listen to their feedback.  Ask them if they can connect to WiFi, why not if they can't, and listen to what they say. 
       
      User research is cheap and it works. Please do it. 
    • By News Reporter
      Is it possible to experience “comfort” virtually?
      That’s what LG’s Home Appliance & Air Solution Company hopes with the opening of its new online showroom, LG HVAC Virtual Experience. Utilizing the latest in digital technology, this interactive online showroom lets visitors get to know LG’s diverse range of residential and commercial indoor environmental solutions from the comfort and safety of their homes.
      The showroom delivers an intuitive, virtual experience that lets visitors view the company’s latest solutions in a variety of virtual environments to learn about the benefits they provide, such as greater comfort, improved indoor air quality and seamless control, all important in helping customers make informed and important decisions for the family or employees.

      Upon entering LG HVAC Virtual Experience, visitors can choose from a range of business and living space categories: Residential Apartment, Residential Villa, Office General, Office High-Rise, Retail and Hotel. Customers can roam the 3D environments freely using their mouse or touchscreen. Menus offer additional information on every model, including specifications, features, product videos and case studies. Simple to use and navigate, LG’s new virtual platform is a great tool for consumers, industry professionals and partners looking to create healthier and more comfortable indoor spaces.

      What’s more, the virtual showroom allows visitors to see the behind-the-scenes details and technologies. Press the onscreen Airflow and Piping buttons to see how air travels in an air conditioner or air purifier and how pipes direct water and refrigerant through a system. Virtually switch operational modes and observe how airflow changes from one air conditioner to another. Beyond the technology and science, the showroom is also a great place to check out all the products’ stylish designs to see how they match various virtual interiors.

      LG HVAC Virtual Experience is an open, engaging online resource that will give visitors a thorough understanding of LG’s latest, optimized HVAC solutions for all kinds of spaces, helping them figure out which products are best suited to their specific needs. Visit to discover the company’s latest indoor environmental comfort technologies on your PC or smartphone.
      # # #

      link hidden, please login to view
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    • By Khamikaze
      Hi Everyone,
       
      OK, so what does it take to have full Chromecast support in LG TVs (webOS)?
      a. Either builtin support.
      b. Via webOS app.
       
      The goal / use is simple as any other Chromecast device / TV: be able to say to "hey Google, play this video/music from service-X to LG-TV".
       
      Looking forward to good news and your thoughts.
       
      Thanks,
    • By FG_Rick
      Just bought the LG 55UM7300 yesterday. Opened the web browser today for the first time, and wanted to sign in to my Google account. I got this message:
      "Couldn't sign you in. This browser or app may not be secure. Try using a different browser. If you're already using a supported browser, you can refresh your screen and try again to sign in."
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      link hidden, please login to view but got the same message. Since we don't have options for using other browsers, there may not be a way around this, but I thought I would check anyway. I'm using my secure home wi-fi network. Has anyone else experienced this?
    • By Alex
      If you are on Google + , take a moment to follow us! 
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