Quantcast
Jump to content
  • 0

Smart tv app intermittent failure


Mustapha Ebi

Question

When I launch my smart tv app, sometimes it stays up for awhile and suddenly goes off. When I'm watching movie on either YouTube or Netflix, I occassionally get black screen for a while before the screen returned to normal. I called the support team a while back and the agent taught me how to perform reset which does work occassionally by pulling the plug off the socket and pressing the start button for 25 minutes or so.  Now all the workaround no longer works.  Please help!

Link to comment
Share on other sites

  • Answers 0
  • Created
  • Last Reply

Top Posters For This Question

Popular Days

Top Posters For This Question

0 answers to this question

Recommended Posts

There have been no answers to this question yet

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Answer this question...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Similar Topics

    • By Dinky
      Hi all
       is there a way to view content from my own channel in Youtube? Much of my own content has the ‘unlisted’ or ‘private’ attribute and will not appear in search results, so I need to be able to go to my own channel and sekect the video from there, but that seems not to be possible. Or is it?
    • By xztd34
      Hi Guys,
      Since short I have a problem seeing Dolby Vision in the Netflix app on my LG Oled C7.
      I was alway able to see on top of every movie when it was streamed in Dolby Vision.
      At this moment the only thing I see is Ultra HD 4K and when I play the movie no Dolby Vision or even HDR.
      I'm from Belgium and I have the latest firmware update.
      I have reset the LG to factory settings twice with no advance.
      I also have the same problem with my connected Amazon Firestick 4K Max, only showing Ultra HD 4K.
      When i play apple tv this shows dolby vision in the information of the movie and when playing I get the dolby vision logo in right top corner.
      Contacted Netflix a couple of time, the answer I get is to wait till the dolby vison information is showing again.
      Any idea,
      Kind regards
       
    • By Virus17
      Hi all, I have this 4K LG 49UF772V TV which has had this issue since I bought it second hand and I'm wondering if anyone has any idea how it can be fixed as I am looking to sell it.

      The issue: On the LG menu and main home screen + sub menus and programs such as Netflix, there are black squares all over the display which makes it impossible to use. However, the TV works flawlessly when using the display with a HDMI device connected.

      I suspect this could be either a software issue since there's no physical defects with the display itself. The TV has the latest software update running (04.06.25). I've attempted to reflash it and downgrade it but I haven't managed to find a way to do it.

      Also note that only 1 of the 3 HDMI ports work. The other two gives no output when a device is connected.

      I have also carried out a factory reset and this has not made a difference.

      I have attached a short video showing the TV connected to chromecast and the display working as expected and then pressing the settings button yields artifacts/small black squares. + some pictures showing this.

      Thank you in advance! 
      LG_49.mov


    • By Brendank
      Kayo app does not open when turning on tv. Needs to be restarted. All other apps are fine. Speed is fine, connection is wired. 

    • By Rick Lawton
      When I log in via the tv to iview the picture stays black even though sound is working correctly 

×
×
  • Create New...