Own an LG TV or webOS device? Join our Forum!
Register now to gain access to our webOS user support forum. Once registered and logged in, you will be able to post a user to user support request topic to this site or reply to existing topics posted by other users. You can also take part in our other webOS user forums. You'll be able to customize your profile, receive reputation points, while also communicating with other members via your own private inbox, plus much more!
If anyone is still experiencing issues with the webOS Disney+ app (and I suspect many if not all of us still are) such as the lack of 4K support, 5.1 audio support, or as in my case with the 86UH9500, both, please see LG's response to my inquiry into these issues:
We appreciate you for patiently coordinating with us regarding the current application status of your LG 86UH9500 TV, Xxxxxxx. It is our goal to ensure that you are able to utilize your LG product at its fullest potential so let us assist you with your inquiry today.
In response to this, according to the specifications of the unit, the LG 86UH9500 TV has been designed with a 4K UHD and Surround Mode feature. However, if the Disney+ app is the only application that does not output surround sound, please be advised that both the content being played on the TV and the applications should also support this feature as well. This case on the capability and support made by the developers of the Disney+ Application needs to be raised directly to them so that they can make the necessary updates on the programming and utilize our TV’s 4K UHD and Surround Sound features that are already available in our OLED Television. You can reach Disney+ Support Line at 1-888-905-7888 for additional support and assistance.
So, as expected, LG is pointing the finger at Disney to resolve these issues. This makes sense as my inquires into the availability of the Disney+ app from LG before the launch directed me to reach out to Disney+ as they, not LG, are responsible for it.
So if any of you out there have Bob Iger on speed dial, can you give him a ring?
(PS yes, LG incorrectly identified the UH9500 as an OLED model when its an LCD, but I'll let it slide)
Those who are unable to get update through OTA, they can update it manually via USB
Just wondering will there be an update for my tv model 60UH652T-TA that involves Foxtel now and Apple TV. The tv just doesn’t seem that old to support it and has been working absolutely fine. Just wondering why there hasn’t been an update for it because I’m really interested in keeping this tv as it has had no faults whatsoever
1. Download LgDTVUpDater [
link hidden, please login to view | link hidden, please login to view ] Updated 19 OCT 2015
2. Unrar and put LgDTVUpDater folder in C:\
3. Open C:\LgDTVUpDater\dns\AcrylicHosts.txt
4. Change 192.168.0.11 with your link hidden, please login to view
5. Save and exit
6. Go back to C:\LgDTVUpDater folder
7. Run startDNS.bat and don´t close it
8. Run startHTTP.bat and don´t close it
9. Go to TV Menu > Network Settings > Ethernet/WiFi > Edit > Uncheck Set Automatically > Change DNS IP to your local IP address > Connect
10. Go to General > About This TV > Check For Updates
11. Accept downgrade to the first firmware TV
12. Restart TV
13. Back to TV Menu > Network Settings > Ethernet/WiFi > Edit > Check Set Automatically
14. Go to General > About This TV > Check For Updates and follow TV instructions OR download available Software_File dedicated for your TV, unrar and put *.epk file in LG_DTV folder at USB stick
15. Mount USB stick to USB port at your TV then accept upgrade when message prompt on the screen
16. Restart TV and follow TV instructions
For best performances go to TV Menu > General > Reset to Initial Settings
NSU EMU BY SMX
If your attempt to downgrade your TV with LgDTVUpDater for some reason was not successful, you can try to use tool prepared by SMX.
Everything you need - NSU Emu by SMX and how to use it - you can found link hidden, please login to view.