Problem in Arabic subtitle after updating firmware

[MAJID ESI]

Today I updated my c8 firmware to 05.10.35

Now arabic subtitle splits letter by letter

CodePage is Arabic

Before update everything was OK

[MAJID ESI]

3 minutes ago, Orbit said:

 

I have same problem

is there solution ?

•  

Plz send an email to lg support

[MohamedShereen]

I have the same problem, hope they roll out an update that fixes it

[MAJID ESI]

16 hours ago, MohamedShereen said:

I have the same problem, hope they roll out an update that fixes it

Could you plz send an email to support? I sent an email but the answer I received was almost irrelevant. Maybe I try again. Plz you do as well.

[adel bader]

I have the same problem

[Orbit]

 

I have same problem .my tv is 65sk9500pva

is there solution ?

•  

[Orbit]

I sent mail to LG support and they answered me 

Dear Friend 
Thank you for writing to LG Electronics Middle-East.
Please let us express our sincere apologies for the situation you faced and thank you for taking time to contact us

Regarding your complaint kindly we would like to inform you that we already escalated to the concerned department and they will take an action regarding this complaint.

We are committed to provide you with the level of service you expect from LG. We value you as a customer and appreciate any additional feedback you may have in the future.

Best Regards,
Customer Service Department
[You can also reach us on WhatsApp No +971 54 3939 054]

[Islammagdy88]

Me to any suggestion. 

[Maikel Bazov]

Me also. Please fix this fast i cant enjoy my tv 

[MAJID ESI]

GOD damn webos developers!!!!

[HusseN WassouF]

Hello

I Have the same problem after updating 

and the option Auto update unchecked

is there a solution or I have to downgrade the firmware

plz heeeeeeelp.......

 

[adel bader]

 

use plex until they solve the problem

[ramadan hamad]

same problem . 

[PurpleHaze]

an update is coming to fix these issues; 29/11/19 as i was told

Edit: Its fixed 

Edited December 5, 2019 by PurpleHaze

[HusseN WassouF]

A new update has been released 

u need to check the option Allow auto updates on

it cannot be found manually ...

Thanx LG support team for ur efforts ....