I sent mail to LG support and they answered me
Thank you for writing to LG Electronics Middle-East.
Please let us express our sincere apologies for the situation you faced and thank you for taking time to contact us
Regarding your complaint kindly we would like to inform you that we already escalated to the concerned department and they will take an action regarding this complaint.
We are committed to provide you with the level of service you expect from LG. We value you as a customer and appreciate any additional feedback you may have in the future.
Customer Service Department
[You can also reach us on WhatsApp No +971 54 3939 054]