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I have setup a home network in Windows 10, I think it uses DLNA. I can play all the files from the computer or the USB stick in the router with no issue but the external subtitles (correctly named) are not working in my 65C9, only internal ones.
If I access the same files in the network from a computer, there is no problem and subtitles are shown, it's only the TV not displaying them.
Can someone help in how to make external subs work when played from a local network or what to check?
By Mihnea Prundeanu
TL;DR How do I save screen captures to an external HDD?
I am new here. I recently bought an LG 43UJ6307, webOS 3.5. More than happy with it, except for the fact that there is literally nowhere to find accurate information. The TV has the screen capture feature and automatically saves the capture in the internal storage.
I e-mailed LG to ask how to copy it from the internal storage to the external storage and they said it is not possible. Although, they said I can choose where I save the screen captures (on an external support or internal storage). My question is: How do I do this? How do I choose to save the screen captures to my external HDD of flash drive? Thanks very much.
I bought a 77-inch GX at the end of December last year. The TV came about a week later and I paid for professionally installation because it needs to be wall mounted. I used it for about a week and it is dead -- it won't turn on and pressing the power button would just cause the screen to flash white and made a clicking sound.
I bought the TV on Amazon through a third party vendor, so I contacted them on Amazon to have it exchanged. They told me no can do because I don't have the packaging any more. I am a bit upset because who keeps a 77-inch TV's box in an NYC apartment after making sure it works for a few days. They said if they were to take it back I'll have to pay $600 restocking fee.
I thought that's not the end of the world because the TV is clearly under warranty. So I contacted LG. LG contracted some local technician to come and replace the logic board a week later -- there was a delay in shipping the board, so I had to wait for a week.
The tech came, replaced the board, but still no luck. He thought the problem was with the power assembly unit with where all the capacitors are. He took a photo, sent it to his people, and told me that the parts are backordered so I'll need to wait for up to 2 weeks. If I don't hear from them in 2 weeks, call them and they'll submit a request to LG to replace the unit.
Obviously I was upset because I've now paid more than $4k to have a giant slab of dead screen sitting on my couch -- it needed to be unmounted for the repair. I'll probably have to pay someone to help me mount it when it is fixed. So I contacted the vendor again and vented all the problems. They said they want to do good by me and they are one of the biggest vendors for LG on the east coast so they had some pull. They asked for my case number and said they'll escalate with LG.
One week passed and they still haven't heard anything back from LG. I tried calling LG and I've must spent more than 3 hours on the phone with them at this point. I spoke to like 6 or 7 different people from different department, and was able to have them create a refund/exchange case for me because they told me the parts won’t be ready till March. After I uploaded the receipt, I called again but now I'm being told all sorts of conflicting information.
All of them told me that it'll take another 7 business days for my case to be reviewed. At this point I'd be without a TV for more than 3 weeks. After that they don't know what's gonna happen. I've been told:
I'll buy a box from Home Depot or whatnot and LG will reimburse me the money, and then I ship the TV back.
LG will ship me a box to ship the TV back.
Because I bought it on Amazon from this vendor, they cannot do exchange so the best they can do is a refund. This is kind of ridiculous because if it depends on the vendor I'd try to work with the vendor.
They have a procedure to return the TV without its original packaging, but they can't tell me what it is until my case is approved.
I even asked if I can buy the same TV from a different vendor (the vendor that I originally bought from have the TV on backorder), use it in the meantime, and return the broken TV in the new TV's box. And the rep doesn't know if that'll work. I was a bit mad at this point because a box from Home Depot would work but a box for the same model from a different vendor wouldn't?
It'll take 7 business days to approve, and after that up to 7 weeks for full resolution, whatever that means. I guess that means me receiving a replacement or a refund?
I do like this TV (when it works), and I really don't want to return it and deal with the damages on my wall. But it looks like all signs point to me not able to get even my money back for another month or so, not to mention to get a exchange. I sometimes say to myself maybe I should just wait it out and buy the G1. Also the price of GX dropped like $300 between when I bought it and now, so I basically spent $300 more for one week of watching and countless hours of complaining on the phone.
The vendor says they are still working with their LG contact but honestly I'm not hopeful. Not that I don't trust the vendor, but given my experience with LG, they don't seem to know what they are doing and they definitely don't know what is a good customer experience.
I guess the moral of the story is, keep your TV box as long as you can...
So I recently purchased a new tv LG 50UN80006LC
I also have an LG home theatre system modal BH7440P
for the freeview I have. ONE FOR ALL SV9143 Full HD Amplified Indoor TV Aerial
using 2 sandstorm hdmi silver edition 3m
And sandstorm optical cable 3m silver edition
So my tv Setup is Xbox one,PS4 connect via hdmi all work fine I have my freeview aerial connected to the back as standard I have optical from tv to home theatre system for sound for all
When I connect my home theatre system blu ray player via hdmi to tv my freeview signal completely drops when I unplug the hdmi from the blue ray signal comes back
is this a defective home theatre system or tv or aerial I’m completely stuck and confused
By Debojit Kundu
Hi I recently updated the software to 5.30 version, and after that I noticed a weird problem with video streaming, in general issue with internet bandwidth. Usually my b/w is ~35 mbps so that is sufficient for 4k streaming on youtube or netflix. The issue is after running for 10-15 mins if I pause the video or go backward the network speed is thrashing badly. For example when I check internet connection on netflix it shows ~30-35 mbps, but whne that problem occurs and I check the speed again I see the speed is dropped to <1mbps. Same with youtube, it can't load 4k videos anymore as the speed is ~1mbps. I can realize the problem as the thumbnails load very slow with scrolling. This problem does not get away unless I restart the TV or disconnect from wifi AP and connect back. The router always works fine I mean when I observe the problem on tv I can run videos on mobile seamlessly and see a speed of ~40 mbps on the same router. The router is kept next to the TV so I don't think it is some issue with wifi distance etc. I don't know what to do. I tried resetting but it removed all my app but it was actually not a so called "factory reset". So software version remained same. To rule out hardware problem I want to revert to previous version of the software but apparently I can't downgrade the software. Is there any other approach to load some previous version firmware?