We just purchased a new LG WebOS TV OLED 65" and running the setup through the app or the TV remote says it can't load the user agreement. This is blocking us from getting to streaming apps like Nexflix or any smart functions like Voice assistant.
TV worked fine for a few days but voice assistant stopped working and after much effort LG tech said to Reset to Initial Settings. Now we have mentioned no smart functions. TV is on ethernet and its browser functions on web fine. Tried running off neighbor's wifi with same results.
Tried switching to different country, unplugging/hold power button for 20 seconds/wait one minute, resetting TV multiple times, setting up remote again, ...
Error message: Unable to Load User Agreements A server error has occurred while downloading the User Agreements. You must download and agree to the terms of the User Agreements to use this feature or application. Do you want to try to download them again… Unable to Load User Agreements Sorry, but the User Agreements can't be downloaded at this time…Please check your internet connection and try again later. No change when trying over five days.
Now there is no local company available to service TV. Maybe it's time to send it back and give LG TV a one star rating. I am willing to change motherboards but doubt if LG would go along with that.
Anyone have any ideas.
I have a LG UJ6200 with WebOS TV Version 3.9.1-6280403. I use the browser on the TV to watch videos (movies or TV series) hosted by some web sites. I encountered a problem watching a few TV series. For example, I have no problem seeing Ep01 to EP04. But I got Video format not supported error on EP05 and later. I know that it is not the video because I can watch it using my computer chrome browser. It is possible that the web sites has done some updates which the TV browser does not support. Anyone has experience similar problem and found the fix ? Is there any other browser I can install on the TV to see if the problem can be fixed ?
By Moisés Alexander González Maucó
The app doesn't appear on the Content Store. Maybe a region problem?
So weird; we have apple plus tv on our OLED 65C7P-U. Can watch shows/movies etc but cannot access or even see advertising for the Friday Night baseball they just added. No updates available, talked to both LG and Apple. Any help or thoughts are appreciated.