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Factory mode pop up


CLB65LG

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I have an 65 LG TV model 65UJ6300 and every time we turn it on we have a factory box floating around or the Power Only (04.70.25.01) box. This has happened SEVERAL TIMES I chat with LG we do the unplug, reset blah blah blah  and it always comes back. So on Wednesday May 2 they sent a repairman out he replaced the motherboard on a TV we have had for 6 months and it was gone until Friday evening when we turned on and got the Power Only box ,we get that to go off by hitting the home button on the remote, then on Saturday evening we turn on and the Factory Mode is back.  I chatted today with LG and we did the unplug hold power button on TV for 30 sec then plug back in it was still there so tried the unplug and reset turn it back on and it was gone but I know it will come back in a couple days.  

We have direct TV and during one conversation with LG told it was doing that  because I was using the DTV remote but that is not the case the factory mode box appears if you use the LG remote.

My son has the same TV and Direct TV and does not have this issue. 

Any suggestions????

This is driving me crazy!!!!

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