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Initial Setting greyed out unable to use

Ladybyron

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Ladybyron Newbie

Ladybyron

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Hi,

I have an  LG 42LB731V , I know it’s discounted..I bought it on EBay and I love it. However, the Amazon app stopped working it will play trailers. It none of the films will play. Amazon never bothered to contact me back, LG told me to reset my tv using restore initial settings but I can’t it's greyed out can anybody help.

 

Thanks LB

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