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UB55850V menu doesnt display


KBOUM

Question

Hello,

 

I bought a smart TV LG55UB850v 18mth ago. When I turn it on, the LG menu "LG live's good" is ok, but few seconds later I can't get access to the settings menu, it doesn t display properly (just parts, or blinking/flashing) which means I can t even reset the tv to  factory settings  because I can t navigate through the menu.  LG support told me there s nothing they can do. I tried to disconnect the tv and reconnect it, but it s the same issue.

 

Is there a way to hard reset it ? I can t even check the version of the firmware, the only thing working is channel up/down, and the volume (but once again, doesnt display on the screen)

 

thanks for your help

 

regards

 

K.

 

 

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