Quantcast
Jump to content
  • 0

LG content store issues, apps cannot be updated


romix

Question

Hi,

 

I recently bought a new LG Smart TV: 65UF6450

 

At first, all the "smart" functions worked just fine. I was able to use my Netflix, Amazon Prime, Google Video and install new apps from the LG Content Store.

 

Starting on the 1st of January 2016 I noticed that I cannot even start the LG Content Store page anymore for some reason. As a result I cannot install any new apps, I cannot update the existing ones (and some of them, like Google Video would not even start before they are updated). Each time I try to open the LG Content Store or to update an app, the TV hangs for a while, and then I see a black screen displaying the following message:

 

link hidden, please login to view
file not found.

 

 

 

I also noticed that if I go into Quick Settings/Advanced/General/Account Management(Sign In) it takes a while and then I see the following message:

 

The network is unstable

 

But my network is just fine and Netflix, Amazon Video are working just fine.

 

So, it looks very much as an issue on LG side. I think it may be related to the LG Cloud services being discontinued, but I'm not sure. I tried to call the LG support, but it was one of the worst experiences of my life. Waiting 20 minutes for any kind of help and then giving up.

 

Questions:

 

1. Does anyone experience the same issues with their LG smart tvs recently?

2. What is the reason for these issues?

3. Is there any official statement from LG conforming this issues and providing some information about when they are going to fix it?

4. Are there any temporary workarounds? I.e. are there any ways to install new apps and update the existing ones in the meantime?

 

Thanks!

 

  • Like 3
  • Sad 1
Link to comment
Share on other sites

16 answers to this question

Recommended Posts

  • 0

I bought 65ef9500 LG tv in September 2015 and set up TV apps fine at the time. I was only using Netflix and Amazon apps. Apps worked fine until a few days ago. Recently my wife opened a hulu account so on 12/30/2015 I tried to use hulu app on the LG tv. I tried to open hulu app on LG tv and the tv told me that the hulu app needs to be updated. I clicked update, got a screen with the following message: 

"

link hidden, please login to view
file not found ."

 

I tried to figure out what's wrong, web browser was working fine but update did not work and I noticed that I could not connect to lg content store. Later the error message changed to "Network error(2)" and once I saw "network error(1)."

 

I called LG and spent an hour and a half on the phone troubleshooting: changing counties and changing network settings, 8.8.8.8 DNS server and stuff like that. Nothing helped, same error. Then the representative told me to "reset to initial settings." This did not help either but now even Netflix and Amazon apps stopped working.

 

So here is a tip based on my experience:

If you call LG about lg content store "network error (2)" and LG rep tells you to reset to initial settings, do realize that after you reset, even the apps that work will stop working. (Meaning: tell them no unless none of your apps are working already).

 

Now that I googled this topic, I see that even in 2014 LG tv owners had same issues with LG content store and same error "network error (2)." For some users these errors stay all the time and for some they seem to come and go on their own over time. This means that LG did not do much about this problem for over a year. Eventually LG representative told me that we tried everything we could over the phone and something is wrong with my TV (not LG content store) and a local third party company will contact me to set up an appointment and make repairs.

 

A local repair company ("Precision" -something) called and said they are really booked and the earliest they can come is January 13th and they will probably replace the main board and wifi module or something like that. So now (since 12/30/2015) I am waiting for January 13th. Not sure what to tell you. It is 2016 out there, I cannot believe that LG (or any company of that size) would be so careless with their quality control. I want things to just work. I do not want to spend time on the phone or make appointments for fixing my TV. This was my only LG purchase in many years. I will try not to buy anything made by LG in the future until their quality clearly improves.

 

Currently, as a workaround, I use other devices to stream content for the TV over hdmi cables. So the TV is now just a display for HDMI inputs - all "smart" apps are in paralyses.

 

I will post an update after Jan 13th, 2016 about how repairs helped (or not) my tv connect to the lg content store. 

  • Like 2
Link to comment
Share on other sites

  • 0

 

I wonder

- everyone who has this problem is using Comcast internet connection.

- everyone who suffered from this problem doesn't have the problem from today morning.

 

Indeed. I am also using Comcast. And the problem disappeared this morning. 

 

So, it could be something related to Comcast... May be they have some kind of DNS caching which used stale IP addresses of LG servers?

  • Like 1
Link to comment
Share on other sites

  • 0

LG is aware that some users experienced difficulty accessing the LG Content Store between 12/30/2015 and 1/4/2016. After researching this, it was noticed that this issue appeared to be occurring on units utilizing Comcast as the ISP.  All access issues have been resolved at this time. If you continue to experience difficulties accessing the Smart World/LG Content Store, we are here to help.

 

For additional assistance, please contact us at 1-800-243-0000. We’ll be happy to help you with resolving this issue. 

  • Thanks 1
Link to comment
Share on other sites

  • 0

I too am facing this issue. I bought LG 43LF6300 LED TV.

It worked fine for a month. Then i faced below issues.

 

1.) LG content store app are not getting updated. I called the customer care, they sent technicians two times. The tried but could not do anything. Finally they just gave a frivolous answer that i need to check my internet security. I said, this used to work fine for a month, that time i didnt change any security setting of my internet. Also i tried by keeping my WIFI without password, still it doesnt work

 

2.) The operating system started crashing. While watching a video in the browser window, suddenly its stops working and gives an error message - "this app needs to restart to free some memory". This error keeps on coming. Now i cant see any video using the internal browser.

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Answer this question...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Similar Topics

    • By Ahmad Baeisa
      I bought an lg pf50kg  smart projector and can't find netflix, youtube and no app store so i paid for a projector that should be smart and ended up having a normal one this is cheating lg .
    • By Dr. Amin
      I purchased an LG 43up7550 television.
      My problem is with the Lg content store, whereas the Tv is connected to the internet and by the browser can be searched on the internet, the LG content store has a connection error and can not see any application on it and this error occurs when I try to open any factory installed the app on Tv. 
      I set DNS to google DNS server (8.8.8.8) but this problem still exists.
      please help me for solving this problem.
    • By Mackey
      I bought a new 77 inch OLED tv a year ago. Ever since then it has randomly reset itself when using apps, (Youtube, Sirius, Netflix, doesn't matter). Basically the tv freezes, closes out the app and goes black as if the power has been cut, and then restarts to HDMI 1 just as it does whenever the TV is first turned on. I have had a technician visit 4 times already and he's replaced the main board, the wifi board, the remote control and the remote sensor. Basically he's replaced everything except the display and the power cord. Of course we've made sure the firmware is up to date and done many hard resets and nothing works.  I'll add one more thing that happened last week for the first time, but it happened twice so it is definitely not a coincidence. I was watching a movie on Disney Plus and a half second before my phone rang, the movie stopped like before, but this time the app restarted in stead of the entire tv restarting. This exact same thing happened 15 minutes later, a half second before another call came in so it was not a coincidence. My phone is android with Verizon fwiw, but of course I get calls all of the time and this only happened this one day. Since almost everything has been replaced I had already been thinking that some kind of electromagnetic interference may be at issue, but this is not my specialty. Has anyone else experienced this?
    • By ABE
      Hi, i've bought LG smart TV UP7750 4k UHD  tv. All are ok. But I can't sign in my lg account in the tv. When I'm going to sign in my lg account in the tv it shows "Temporary server error has occurred. Pls try again later." pls do anyone know solution?
    • By TimtheToolMan
      We just purchased a new LG WebOS TV OLED 65" and running the setup through the app or the TV remote says it can't load the user agreement. This is blocking us from getting to streaming apps like Nexflix or any smart functions like Voice assistant.
      TV worked fine for a few days but voice assistant stopped working and after much effort LG tech said to  Reset to Initial Settings. Now we have mentioned no smart functions. TV is on ethernet and its browser functions on web fine. Tried running off neighbor's wifi with same results.
      Tried switching to different country, unplugging/hold power button for 20 seconds/wait one minute,  resetting TV multiple times, setting up remote again, ...
      Error message: Unable to Load User Agreements  A server error has occurred while downloading  the User Agreements. You must download and agree to the terms of the User Agreements to use this feature or application. Do you want to try to download them again… Unable to Load User Agreements  Sorry, but the User Agreements  can't be downloaded at this time…Please check your internet connection and try again later.    No change when trying over five days.
      Now there is no local company available to service TV. Maybe it's time to send it back and give LG TV a one star rating. I am willing to change motherboards but doubt if LG would go along with that.
      Anyone have any ideas.
       
  • Similar Tagged Content

×
×
  • Create New...