James Simpson

Thank you for your response and your attempts to help me. I'm glad to read you're not LG, I wouldn't wish that on anyone, certainly not working in the "stupid TV" division. I have worked my entire working life in the software sector, including senior management and therefore including the commercial and legal sides of the sector. The ITVx app is not in the LG Content Store which I have access to. Are there multiple Content Stores or is access to the Content Store not standard for all users? How can that be? Does LG just let any software into its Content Store? Untried, untested, no acceptance testing? Where has LG learned such business practices? How has it survived so long? The Content Store carries the LG name, so therefore LG carries responsibility for it. LG should act responsibly. I got ITVx by calling up the ITVHUB, which asked me if I wanted to update. After a positive reply, ITVx was downloaded. What on earth is that? I have looked in ITVx but not watched any programmes yet. No, "smart" means that there is a processor and storage, which can have an Internet connection. LG provides its so-called "operating system", which in my opinion has bugs in it - does LG pay the software houses to convert their software app to webOS? If not, how does that work? Do other smart TV manufacturers do that? How can a business run when suppliers determine what the product can do? As I get farther into this, the more I regret paying out so much money for such junk and dubious manufacturing procedures. Luckily the picture, sound and size of screen are good. I wasn't aware that no smart TV has every app. What a way to run an industry! There are many aspects to VPNs, not just getting round georestrictions on TV and streaming services. If you think VPNs are “a legal grey area” (which they’re not, imo), what do you think of IPTV, KODI? LG does not offer even one VPN but I cannot count how many IPTV viewers it offers in its Content Store. Are you saying that LG with its lack of VPNs is trying to influence what I watch on its TV? Or what I store in its fridge or freezer? I don’t live in Russia, Iran or North Korea – as long as I pay for my TV I can watch on it what I want, especially when it’s not illegal to watch it. Where does it say that in LG’s advertising and product description? Perhaps broadcasters and streaming services should pay the participants in their products proper fees which reflect 21st century broadcasting norms. I note that you use a VPN – is your solution not “a legal grey area”? Legal grey areas need to be updated for the 21st century. I’m trying to make the best of my TV too. I don’t care about ITVx, it is the principles I care about. LG duped me into buying one of their products, which does not do what its advertising states either implicitly or explicitly. I think I’ll complain about it to one of the EU’s watchdogs.

ITVx has been released according to its website ITVX - The Streaming Home For All Of ITV And So Much More!. Who is the "their" Twitter feed you quote? Where can I read that? Any idea what "coming soon" means? Before Christmas, before 2024? LG in its advertising does not mention that all apps are not necessarily available, that VPNs are not available (and may never be), the user has no right to expect any app generally available and that apps may become available later than generally released for other smart TVs. By not explicitly stating that constitutes "false advertising" in my opinion. I asked that question (can I download apps?) in the store where I bought my LG and was lied to, as it turns out. You probably think it's my fault and I didn't ask the right question. Luckily I overcome the geolocation problem by changing the DNS on the TV, but don't tell LG as they will probably take that option away. The unavailability of a VPN is a major negative factor, why can't LG provide one? I do want major apps on day one (or two), and VPN support, as is expected in a "smart TV", I should have bought a smart TV from a different manufacturer and not this "stupid TV" from LG with its useless buggy operating system. I paid out for this "stupid TV", it's mine and I want to use it as I want and that is as a smart TV. Never buy an LG "smart TV" - because it's not.

Talk to a lawyer. Get her/him to contact LG and threaten to sue them.

When will ITVX be available? Why isn't it available already? Is this another item that LG doesn't mention in its documentation (isn't that false advertising)? Why aren't VPNs (or at least one) available? That's definitely false advertising. How is an ex-pat supposed to use an LG (stupid) TV? Can I have my purchase price back so that I can buy a real smart TV? Why can't I download any app I want?

That's not true. I have the UK streaming apps, iPlayer, ITVHub, My5 and, until last weekend, All4. Now All4 does not work - I have deleted the app and re-installed it but it doesn't start at all, I get error T006. All the other UK streaming services still work, and Netflix. What could be causing that All 4 error? Some licensing agreement? Why not just say that and not quote error T006? When I bought my LG the only questions I asked were about downloading apps from the Internet. The store assistant assured me that I could - not exactually lying through his teeth, I asked the wrong questions - whilst never mentioning the "LG Content Store" and that restriction. If I had known that I could not download any and all apps, I would never have bought this stupid "LG smart TV" - that restriction is not mentioned in any LG marketing literature which must surely contravene EU law. In my opinion, calling such LG TVs "smart TVs" is false advertising. If there are licensing agreements impeding consumers enjoyment of their so-called "smart TVs", a,) then LG has to inform its customers before purchase, and I suspect not doing so is illegal under EU law (if my All4 doesn't reappear I will consult a lawyer - I live in the EU, therefore outside the UK) b.) why does LG supply 4 IPTV browsers in its "Content Store"? A different question; why doesn't the "LG Content Store" include at least one VPN? I have lots of doubts about WebOS - it's not user-friendly and I suspect riddled with bugs.