robertapple1

13 hours ago, tvguy said:

@robertapple1 Ha! Dorothy lives right down the street from me actually ( ; I see you are Netherlands? Quick question, out of curiosity does your cable channel information load under the LG guide menu?

if you mean the menu that appears when you press the "guide"button on the remote, the answer is no. I have a fibre glass connection; from the modem an ethernet cable goes to my settop box. There is no DVB-C (eg cable connection) signal, so no guide.

Or do you mean something else?

52 minutes ago, tvguy said:

@robertapple1 I'm in business! The fix was re-mapping the magic remote to the cable box using Humax, the cable box manufacturer and not Spectrum.

Good to hear ! Funny, some sort of remapping happened to me as well, albeit automatically. My settop box was first "recognised" by the TV as "Ballard Rural Telephone" (an unknown to me, USA-based company), and HomeKit didn't work. Now, the last time, it was "recognised" by the TV as "Entone", the manufacturer !!!. Weird coincidence. Well, glad to help someone from Kansas!

9 hours ago, tvguy said:

@robertapple1 Interesting. So i was at 04.70.05 before. What type of cable box do you have?  Mine is manufactured by Humax.

I am still getting the bluetooth interference issue you described. If I turn off the Magic Remote functionality to the cable box, everything works perfectly.

I will do some more testing later. Thanks again.

I have an Entone cable box.

19 minutes ago, tvguy said:

@robertapple1  I'll just have to be a bit patient then. Thanks!

correction! FW 04.70.05. I checked the Dutch LG website. 

3. Release History  
[03.50.29]  
1. To improve WISA audio output issue.  

[03.50.31]  
1. Picture Quality Update.  

[03.50.34]  
1. To improve HDR game mode issue.  
2. To improve French translation.  

[03.60.04]  
1. Amazon Alexa service ready. Need to download "Amazon Alexa" app from LG Contents Store. (USA, Canada, Mexico, France, Germany, Spain, United Kingdom, Austria, Ireland, Italy, Australia, India, New Zealand, Japan) (This Service will be available soon)  
2. Improving Youtube voice service  
3. Adding sound bar to Home dashboard  
4. Fixed minor bugs.  

[03.60.05]  
1. Picture Quality Update.  

[03.60.06]  
1. fix that the contents is not played in App like Rakuten.  

[03.60.19]  
1. Apple AirPlay 2 & HomeKit service  

[04.70.05]  
1. 19Y B&O TV(V300) SW development  
2. TV Voice assistant using mobile LG TV plus App  
3. Adding Voice assistant feature in Netflix  
4. Enhancement to Amazon Alexa service  
5. Enhancement to Home Dashboard

So no version 04.70.12 here in NL. Are firmware versions in US different?  With version 03.60.19 I was not able to use homeKit

3 minutes ago, tvguy said:

@robertapple1 Robert, do you know your firmware version? I still have the bluetooth interference thing between the magic remote and Homekit. I am on 04.70.12. Thanks for the help.

@tvguyfirmware 4.70.5; for the LG of course😁. So newer. I was even able to connect the LG OLED to Homekit with the connection MagicRemote-Settopbox INTACT!

But beware: I am in the Netherlands, and I see that u are in the USA. So maybe different firmware updates apply

2 hours ago, tvguy said:

@robertapple1  you should be able to find the tv in the remote app?

nope, that one only works with my Apple TV console

7 minutes ago, tvguy said:

@robertapple1 That's awesome! So you can turn the set off via the home app now? I may disconnect and reconnect it after work today.

Yes, I can turn it on and off using the app. And use "scenes" (e.g. turn off tv when I leave the house). Also, I can open the  "settings" menu of the TV, but cannot navigate these settings using the app. Furthermore I can select my settop box, Airplay or Live TV (not in use, I don't have cable). I cannot use the home app to further control the TV, it doesn't work as a universal remote. So basically, ATM, it is a fancy ON/OFF switch, nothing more, and thus a bit disappointing.

update. I tried to use homekit again (there were LG firmware update and AppleiOS updates). At first I couldn't get it to work. My mistake, the LG was still partly connected to HomeKit. After severing that connection I was able to connect to Homekit AND use the connection Magic Remote + Settop Box. To the problem is fixed!!!!

update. I tried to use homekit again (there were LG firmware update and Apple iOS updates). At first I couldn't get it to work. My mistake, the LG was still partly connected to HomeKit. After severing that connection I was able to connect to Homekit AND use the connection Magic Remote + Settop Box. To the problem is fixed!!!!

I have the same issue; see my thread:

And more extensively here:

Bottomline: Magic Remote pairing with my set top box (using bluetooth) interferes with proper usage of the Homekit app. No solution yet.

2 hours ago, Paesano said:

Press the gear icon on the remote.  Go to “Network” in the list that comes up.  Once you click on that it will take you to “Connection.”  In the list under “Connection,” click on “Mobile TV On.”   When you’re in that section, make sure settings for both wifi and bluetooth are on. 

Paesano

Thanks for helping. Both WiFi and BT were already turned on, but stil the failure as described earlier is there. I fear we have ri rely on a firmware update......

8 hours ago, Xander Mol said:

There IS already a Disney+ app for the LG TVs.

Disney+ had a soft launch this week exclusively in the Netherlands and did install the app that is available in the LG App Store in the Netherlands.

Quality is severely disappointing though as the LG app does not seem to support 4K/HDR for some reason, while the AppleTV app does. Using AppleTV for Disney+ therefore.

Hope the WebOS Disney+ app gets fixed/improved soon!

For the Netherlands here: correct, no HDR/Dolby Vision in naive Disney app on LG OLED 55C9

@tvguy TX; I always like to figure out why things don't work, though I am not a technician. Hopefully some forum moderator will pick this up and fix it!

On 9/9/2019 at 11:19 PM, tvguy said:

@robertapple1 Interesting idea with the bluetooth, hadn't considered that. I have a Spectrum box so may play around with unplugging it and see what happens.

Thought of a few more things for you. Have you tried adding the TV to homekit using another ios device like an iPad? May work. Another idea is sign in/out of iCloud on the device. Also make sure iCloud keychain is enabled. Homekit has always been finicky for me and finally working reliably with my homepods but it took a few software updates. The TV needs one for sure.

Bit late reply, didn't have time. I tried all the solutions you describe; also iCloud keychain is enabled. I can see my LG TV now in my iPhone (I am at work); I was able to couple it to HomeKit the moment I disconnected my Settop box from the Magic Remote. After that I re-initialized the coupling of the LG Magic Remote with my settop box (because it is very handy and I want to use one remote. But ATM that I turn on the TV and my settop Box, the HomeKit app shows the TV but displays a message it cannot connect to the TV.

@JespertheendI think the LG Magic Remote uses BT and RF by default, and can be set up with IR: https://support.sonos.com/s/article/3479?language=en_US.

So interference is a possibility with BT.......

Hopefully an LG moderater is listening in

47 minutes ago, Jespertheend said:

Ah right, I do remember seeing that message.

 

I tried adding a T-Mobile device from the device selector to see if the same was happening to my TV. Though my tv was still able to turn on and off through homekit. Though I don't actually have a T-Mobile top box. I suppose it is the top box itself that is interfering with the bluetooth signal, not necessarily the setting of the LG Magic Remote. Have you tried moving your top box further away from the TV?

Hi Jesper,

No, I haven't moved it. In general, a settopbox is close to the TV (it is connected with an HdMI cable), so placing it far away from the TV isn't practical. When I disconnect the settopbox from the TV (meaning I cannot use the LG Magic Remote to operate the settopbox and use it's original remote) there is NO Homekit conflict.  The problem IMO lies in the BT connection of the Magic Remote with the settopbox that is conflicting with the BT connection of Homekit

see this thread, where I asked the same question: 

A conversation with Apple helped me realise the problem. The Apple guy asked: is bluetooth (BT) on? Of course it was, but then it hit me: Airplay control works with BT. And therein lies the problem.

When I bought the TV it automatically recognised my settop-box/decoder (Ballard Rural Telephone Cooperation is how it is called on my TV; it is provided by T-Mobile Netherlands). This set-up makes it possible to use the LG Magic Remote as a universal RC to control my settop box. This feature uses BT.......

After disconnecting the LG Magic Remote from the settop box, the Homekit app on my iPhone recognised my LG TV and added it as an accessory. Succes at last. BUT, after setting up my LG Magic Remote again to control my settop box, the Homekit app didn't get a respons from the LG TV anymore.

My conclusion is, that there is a Bluetooth protocol interference at play here, that I as a user cannot fix. My opinion is that LG needs to contact Apple to streamline each others usage of BT protocols, and come up with a firmware update.

At the moment I choose in favour of using my settop box with the LG Magic Remote, as the functionality of the HomeKit controls of the TV is limited, but I would love to be able to use both.

1 hour ago, chris4prez said:

@robertapple1 - very interesting.  I always thought all the homekit/airplay functionality was performed over IP.  It looks like it may be a combo of both IP and bluetooth.  To test this theory, I disabled bluetooth control of the TV and I was no longer able to turn it on via homekit, but the odd thing is, I was able to turn it off, change inputs, and still airplay. Leading me to believe when the tv is in low power mode or where a user would consider the state "off" it uses bluetooth to wake it, then controls when it's consider in an "on" state are sent via IP.  This may explain why control is reliable and seen in homekit with no issues when on, but when "off" or in a low power mode showing the not responding in homekit because of bluetooth issues.

 

This also makes me wonder how bluetooth control is handled to the tv when commands are issued by say homepods.  I have multiple apple tvs and home pods around the house acting as homekit hubs, which to me thinks I would have a reliable bluetooth connection to monitor the tv state and should never see the not responding while "off".  I wonder how we can further troubleshoot this or if anyone knows how homekit handles bluetooth devices.

 

 

As far as I know the LG Magic Remote uses BT.  Airplay 2 uses WiFi, hence it is able to stream video due to the wider bandwidth compared to Bluetooth (BT). HomeKit uses WiFi AND BT. See this webpage https://www.macrumors.com/guide/homekit/.  So I stand by my first assumption, that it is a CONFLICT in the BT protocol that is used for  the LG Magic Remote AND HomeKit.
This cannot be solved by us, nor should it be solved by using workaround with third party hardware using Homebridge or the likes. I hope this is picked up by LG and fixed with a firmware update (and PLZ include the Apple TV app in WebOS 😜)

1 hour ago, Jespertheend said:

Hmm I'm not seeing that message, though when I turn off bluetooth on my phone it doesn't connect anymore, so it must be using BT then.

All is working fine for me now, not sure what's different about my setup compated to others. I do occasionally get disconnected (it happened just now) but I'm not sure what's causing it. My TV turned off out of nowhere just now, right after turning it on, I think it might be CEC. Right after it turned off homekit was reporting 'now response'. But after I started it with the remote everything worked fine again.

You only see that message briefly when you scan the QR-code from the TV with Homekit

1 hour ago, mija said:

@robertapple1 here also from the Netherlands. I don't use a settop box and I to have this problem. For now I connect the TV via Homebridge to Homekit and that works flawless. 

Never heard of Homebridge b4 (just read about it now); it is a solution, but requires third party hardware & software. IMO that should not be necessary with a top of the line product

15 minutes ago, Jespertheend said:

@robertapple1 ah hmm interesting. I always thought the tv homekit integration used the local (wifi) network for communicating.

That is true. But still it looks like both, or at least they interfere. When connecting the LG to Homekit, a brief message appears on the right upper side of the screen, stating that "Switching on using BT" is turned on in the TV and wil use extra energy.  A fact is, when I disconnect my LG Magic Remote from my decoder/settop-box, the LG TV is visible and can be operated using Homekit

A conversation with Apple helped me realise the problem. The Apple guy asked: is bluetooth (BT) on? Of course it was, but then it hit me: Airplay control works with BT. And therein lies the problem.

When I bought the TV it automatically recognised my settop-box/decoder (Ballard Rural Telephone Cooperation is how it is called on my TV; it is provided by T-Mobile Netherlands). This set-up makes it possible to use the LG Magic Remote as a universal RC to control my settop box. This feature uses BT.......

After disconnecting the LG Magic Remote from the settop box, the Homekit app on my iPhone recognised my LG TV and added it as an accessory. Succes at last. BUT, after setting up my LG Magic Remote again to control my settop box, the Homekit app didn't get a respons from the LG TV anymore.

My conclusion is, that there is a Bluetooth protocol interference at play here, that I as a user cannot fix. My opinion is that LG needs to contact Apple to streamline each others usage of BT protocols, and come up with a firmware update.

At the moment I choose in favour of using my settop box with the LG Magic Remote, as the functionality of the HomeKit controls of the TV is limited, but I would love to be able to use both.

41 minutes ago, tvguy said:

That happened to me and factory default reset on the LG fixed it. You might try it.

Tx; I already tried it (and had to re-configure al image settings as well), but unfortunately no result.....

Hi,

From the Netherlands. I have a OLED 55C9. Airplay 2 works partly. But Homekit doesn't at all!. When scanning the QR code generated by the TV, the TV says it has been configured with Homekit. However, my Homekit app says that adding the LG OLED has failed. The tv is connected by ethernet and WiFi, the iPhone on the same wifi....With other iPhone no result either.

Some Airplay features work, others not:

MacBook Pro:  ScreenMirror works, playing films from iTunes works, playing films directly from QuickTime and selecting Airplay to LG TV DOESN'T work.

iPhone: Airplay works with all features.

Anyone know a solution???