16 hours ago, Zipperhead said:

I did find a solution but you must be comfortable with rooting your tv. I had to root and add a startup script that would disable the internal screensaver when your app is running.

https://discord.gg/TD4UhC6a

the above link shows how to root your tv. 

Hi, I followed the link to your Discord channel, but the comments say that 'Root My TV' doesn't work. Perhaps I've missed something.

That's great, and I'm sure this thread will help others. It will be interesting to see when these OTT channels get round to adopting HBB TV so that the problem is resolved.

Regarding the non-use of the magic remote, that's a shame but even with my old Humax Fox T2 I often find I reach for the Humax remote as the functionality with the magic remote on the Humax is very limited.

On 1/15/2020 at 4:41 PM, Roqsan said:

Noticed after tuning that my LG C9 (2019) gets an "invalid service" on the freeview channel "Planet Knowledge". From reading other threads this seems to be because the TV no longer supports the old format (MHEG or something). What I am wondering though is if I get a set top box (Manhattan T3-R is top of list ATM) whether I will be able to get the missing channels through that?

Hi, according to the notes that accompanied the latest software update the Manhattan T3-R can receive them.  I was looking for a new Freeview box so thanks for mentioning this one as I hadn't heard of it.

Software notes (Source: https://manhattan-tv.com/support/manhattan-t3#software-update):

v1.24 Software Update

Released 15/11/19

If your T3 is connected to the internet and left in standby, it will update automatically overnight, unless you have disabled automatic updates in the System Settings menu. Please see below for more information about updating, including how to update by USB.

Improved

• The TV Guide has been optimised for faster navigation and presentation of programme information and icons.
• Responsiveness of menus with content carousels (e.g. Featured) to very fast key presses
• Persistent channel lists: After selecting a list in the TV Guide (e.g. Favourites or HD Channels), as long as the channel being viewed is on that list when you re-enter the TV Guide, the list will continue to be selected. Changing to a channel not on the list or pressing Standby will reset the list back to All Channels.
• When using interactive services that use legacy MHEG-IC technology (e.g. Planet Knowledge, Sports Network, Vision TV, etc) and video is playing back you can now use all Manhattan menus (e.g. TV Guide, Home, etc).
• Channel change speed when changing between HD channels with the P-UP / P-DOWN buttons.
• SD video processing for more detailed video.

2 hours ago, Tinks said:

I think it's definitely a huge hiccup on Lgs behalf.  Have you called customer services for an explanation at all? The more people that call in the better...they told me they wouldn't do an update unless they get more complaints! 

What a shame you cannot turn off the screensaver. What happens if you shake the magic remote...surely that should activate and the screen saver would disappear...not that that is acceptable but it might be a quick fix? 

We recieve the signal from freeview and need the internet for the IPTV interactive side of these channels. Obviously something is awry if our models are not even recognising the on demand side despite getting signal and yours recieved the on demand yet blocks it somehow and imposes the screen saver.  

It does seem to be a huge oversight by LG regarding these issues. I haven't phoned LG support yet as I'm phobic about support call centres as they're all so clueless or wilfully unhelpful, but I suppose I should go through the motions!

I don't want to make this thread off topic as there are two other threads on this forum dealing with my specific issue, but just to confirm that shaking or touching any button on the remote does clear the screen saver but it kicks in after another two minutes, so it's not really a workaround. 

31 minutes ago, Tinks said:

Hi Tony. 

Thanks for checking the channels. My 2018 LG TV has 100% signal and recieved the IPTV channels fine. The UM models seem to have an issue with it.   Do you mind giving me your model number and WEBOS please? 

I have checked the IPTV channels and I get no screensaver at all. You can turn this option off in settings...not sure if you have tried that at all? 

My TV is the OLED55E8 PLA and the web OS version is 4.1.3.5624 (goldilocks-glacier). Weird that it's just the the UM range that's affected.

Thanks for reporting back on the screensaver.  In fact the LG OLED TVs have no option to switch off the screensaver, given their higher potential for screen burn or image retention. It kicks in after two minutes when you're watching a radio channel but it's very irritating that it also happens when streaming a live video channel that happens to be broadcasting via IPTV. I suppose it could be classed as a bug.  I'll try and find out if the 2019 OLEDs also have the issue.

Hi guys, I just found this thread whilst investigating another issue with IPTV over Freeview (the hybrid channels). Please would someone confirm whether or not the screen saver fireworks kick in after a few minutes when watching these channels? A number of people with LG OLED TVs including me (E8) have this issue and there's no way to override it. Very annoying.  For some reason the TV thinks that the video stream is a static image.

I'm happy to check whether I can receive streams on UHF channel 25 if they could be listed here, and I'll confirm my signal strength.

Edit: the IPTV streams are on UHF channel 29 in my area - signal strength 94%, quality 100%. I confirm I can receive Planet Knowledge and all the others, therefore I think the theory about high signal strength being the issue is incorrect.

On 11/19/2019 at 9:58 AM, dsbdsb said:

I have an issue with my otherwise great oled.

if i watch certain freeview channels - such as now 90s, essentially any of the freeview channels which are delivered as streaming rather than over the air, the screensaver activates after a few minutes even though i am seeing a moving image and hearing sound. seems the tv thinks it's showing a static image rather than an internet delivered tv channel. does this happen with all lg oled televisions? - anyone care to turn on a channel such as now 90s to confirm:? - during the portion of the day when the channel is broadcasting over the air all is fine.

thanks in advance.

Hi, I'm also in the UK and experience the exact same issue with my E8. I've tried resetting the TV (unplugging it whilst holding the power button for 15 seconds) but it has no effect. I suspect this is a general issue across all LG TVs, at least up to the 2018 models.  I've tested for the issue on all the Freeview IPTV streaming channels and it always occurs.

I've posted about it on the UK AVForums site and also on the American AVS forum but got no response. Either it's a very rare bug or nobody's interested in IPTV streaming. I could contact LG about it but I can't stand tech support call centres as they're all so clueless.

It's odd because when a streaming app such as iPlayer is used there's no such issue, so it's definitely related to how Freeview is deployed on the LG platform. I had a Samsung before this and there was no issue. 

Every time there's a firmware update I hope it includes a fix for this, but it never does. I'm not sure where we go from here. It's certainly put me off LG in the future because Freeview IPTV streaming has some good channels and we can't watch them. Please can anyone with a 2019 LG OLED test for the issue?

Edit: if you look at my profile you'll see that I've already posted about the issue in another thread on this forum, which I totally forgot about! Quite a few others have experienced the issue. Here's a link to the thread:

https://www.lgwebos.com/topic/2959-cant-turn-off-fireworks-screen-saver/

Hi, I was already on the latest OS, and unplugging the TV made no difference.  It's odd that it fixed the problem for you as I'm not sure what the connection would be between the Quick Start + facility and the screen saver.  Do you have to do the workaround every time you switch the TV on or is the issue fixed permanently?

I assumed the issue was by design but perhaps it is actually a bug if you've managed to overcome it. Very odd.

11 hours ago, x22 said:

This workaround seems to work for me:

1. Set Quick Start+ to “Off”

2. Turn your TV off and on

3. Set Quick Start+ to “On” if you want. Fireworks shouldn’t come back

 

Good luck!

Sadly that didn't work for me (LG E8).  After doing what you suggest I checked an IP channel on Freeview and the fireworks still happened after two minutes.

Hi, some very good suggestions there. It looks like LG want to have their cake and eat it if this screensaver nonsense is a feature and not a bug. They won't accept any liability for burn in or image retention, yet they still inflict the screen saver kicking in after two minutes, with no override possible. What's the point? Idiotic.

I also have this problem. It's specifically when watching the Freeview IP TV channels in the UK. These are internet streams accessible via Freeview channels in the 200 range. Its very annoying as the TV must think that there's nothing happening on screen, when in reality I'm watching a normal programme that happens to be coming from the internet. Oddly, internet streams using apps such as iPlayer and YouTube do not trigger the screen saver.

As there's no way to configure this in settings I'm assuming it's a bug. Is it worth contacting LG Support or are they as clueless as all the other manufacturers' support departments?