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I found out when that User Privacy and Content "update required" appears, be sure to check both blocks to indicate you read each. This should enable the "agree" button. Tap that button and that should get you into the app you are tying to access. Do this same process whether it's Netflix, Amazon, of LG contents Store.
I had same problem. Could not download updated firmware as well. I found a workaround when I bought a new Sony Blu-Ray DVD Player Model BDP-S3700/BM. As I started to use it, I saw all the User Apps I could not access on the LG TV with the same problem of this forum. I signed up for Netflix and You Tube again. Problem solved. I'm up and running again all through the Sony Blu-Ray DVD Player Model BDP-S3700/BM.