Quantcast
Jump to content
  • 0

Enter Home Button from Sling TV app, but Sling TV immediately Re-starts


jkester

Question

Sling TV is my default app on my LG TV.   Everything  was working fine until today.  Now when I hit the HOME button on the remote, the TV correctly returns to the HOME page, but then immediately re-launches Sling TV before I have an opportunity to select a different app (for example, Netflix).   This cycle repeats itself every time I enter HOME while in the Sling TV app.  The only way I can return to HOME without Sling TV automatically relaunching is to manually select a different input (e.g., HDMI one or LIVE Team), and then enter HOME and it will correctly stay in HOME until another app is selected.  I've tried resetting the TV  and I've tried deleting/adding Sling TV.  I have the latest WebOS update.  This may have started after downloading a recent Sling TV app?  Not sure.  Any suggestions appreciated.

Link to comment
Share on other sites

Recommended Posts

  • 0

I am having the same issue.  I have tried re-installing slingtv without luck.

If you open another service such as Disney or Amazon prime and then go Home\Dashboard then it will stay there.  But if you go to sling then Home then sling will reopen automatically.  Huge pain.  I am considering doing a factory reset but trying to avoid it as it may not even work.

  • Like 1
Link to comment
Share on other sites

  • 0

Regarding SlingTV automatically relaunching itself when magic remote Home button is pressed, I tried a factory reset twice with no luck.  I also tried removing the power plug and holding in the TV power button for 60 seconds.  I tried reinstalling Sling TV several times.  Nothing worked.  Costco Tech Concierge advised me to return the TV (I am within the 90 days), but I will try to contact LG Tech Support tomorrow.  I will post what I find out.  

Link to comment
Share on other sites

  • 0

Signing out of Sling, or deleting the Sling app will allow you to go to the Home Screen like normal but as soon as you sign back-in to Sling, or relaunch the app, the loop starts again. So, it is only a temporary fix.

If you launch Netflix from your remote keypad then go to the Home button, that seems to work too - until you relaunch Sling. 

I think this issue started after the last Sling update.

  • Like 2
Link to comment
Share on other sites

  • 0

I called LG today.  The tech had me change the location in settings to Canada, restart, and then back to US.  That did not help.  Then he was going to have me do a factory reset (which I already had done twice before the call), and so I asked him what he would have me do next if the factory reset did not work.  He said he didn't know, upon which I asked him to please check if others were reporting this issue (it did not help that he never heard of SlingTV).  After about 5 minutes on hold, he came back and said other customers have complained about this issue and factory reset (which includes signing out of SlingTV) did not help either.  The technician said they will elevate the problem to the LG software engineers to work this out with SlingTV.  Bottomline: LG tech support was not able to resolve the issue for me.  Hopefully a future update will resolve the problem.  

  • Like 2
Link to comment
Share on other sites

  • 0

To all those having this issue of SlingTV hijacking WebOS, I encourage you to please call LG Support and let them know so they are aware of the issue.  Unless folks complain, it may not be addressed in the next WebOS update.  LG USA Support can be reached at 1-800-243-0000.  Tell the support tech that many others are having this same problem on the LG Forum and to document your case.  Factory reset and deleting/reinstalling the SlingTV will not resolve the issue because SlingTV app takes over as soon as it is re-installed.   If you purchased your TV at Costco, don't waste your time contacting their concierge service.  They will just tell to contact LG support.  I have not tried calling SlingTV support. 

Link to comment
Share on other sites

  • 0

I discovered the same issue yesterday.  I tried contacting LG, leaving my number for a call back, but I never received a call.  I contacted SLING, and they said they had not heard of the problem.  Further, they stated it could not possibly be due to their app; it had to be an LG issue.

Is anyone aware of a resolution?

  • Like 1
Link to comment
Share on other sites

  • 0

I’ve had the same problem but I don’t think it’s the sling app because if I’m watching live local channels (I have an an antenna plugged in) and go home it automatically switches back to the local channels.  Same if I’m with sling it switches to sling. 

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Answer this question...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Similar Topics

    • By Symbiodin
      I have an LG OLED55C6P TV. Because of hearing difficulties, I generally use bluetooth headphones when watching the TV.  As far as I have been able to determine, there appears to be no way to use the headphones and also have the TV speakers working at the same time. This means that if I'm watching TV, no one else can watch and listen unless they have headphones.  Am I missing something?  Is there a way to have the headphones and TV speakers working at the same time?
    • By Vlatkovski
      Hello,
       
      After updating on 05.60.15 i have popping sound on all three hdmi ports.  I tried several different HDMI cables but it reappears when connected to the receiver. When I watch netflix or internet the sound is fine. 
      Is there a problem with the update or something is wrong with the TV? I repeat before the update the sound was great.
    • By Mackey
      I bought a new 77 inch OLED tv a year ago. Ever since then it has randomly reset itself when using apps, (Youtube, Sirius, Netflix, doesn't matter). Basically the tv freezes, closes out the app and goes black as if the power has been cut, and then restarts to HDMI 1 just as it does whenever the TV is first turned on. I have had a technician visit 4 times already and he's replaced the main board, the wifi board, the remote control and the remote sensor. Basically he's replaced everything except the display and the power cord. Of course we've made sure the firmware is up to date and done many hard resets and nothing works.  I'll add one more thing that happened last week for the first time, but it happened twice so it is definitely not a coincidence. I was watching a movie on Disney Plus and a half second before my phone rang, the movie stopped like before, but this time the app restarted in stead of the entire tv restarting. This exact same thing happened 15 minutes later, a half second before another call came in so it was not a coincidence. My phone is android with Verizon fwiw, but of course I get calls all of the time and this only happened this one day. Since almost everything has been replaced I had already been thinking that some kind of electromagnetic interference may be at issue, but this is not my specialty. Has anyone else experienced this?
    • By Captain Raymond
      After having this TV working for just 2-weeks, now my voice control has stopped working, cant change channels, HDMI or anything.
    • By Gopinath Sekar
      Hello,
      I have a 2 year old OLED55C9PTA. The current WebOS is at 6.0 while mine is still at 4.9.5-7. 

      Are we getting the WebOS updates? Is there anyway that I can manually update it to the latest WebOS?
      Thanks!
×
×
  • Create New...