Quantcast
Jump to content

  • 0

Enter Home Button from Sling TV app, but Sling TV immediately Re-starts


jkester

Question

Sling TV is my default app on my LG TV.   Everything  was working fine until today.  Now when I hit the HOME button on the remote, the TV correctly returns to the HOME page, but then immediately re-launches Sling TV before I have an opportunity to select a different app (for example, Netflix).   This cycle repeats itself every time I enter HOME while in the Sling TV app.  The only way I can return to HOME without Sling TV automatically relaunching is to manually select a different input (e.g., HDMI one or LIVE Team), and then enter HOME and it will correctly stay in HOME until another app is selected.  I've tried resetting the TV  and I've tried deleting/adding Sling TV.  I have the latest WebOS update.  This may have started after downloading a recent Sling TV app?  Not sure.  Any suggestions appreciated.

Link to comment
Share on other sites

25 answers to this question

Recommended Posts

  • 0

I am having the same issue.  I have tried re-installing slingtv without luck.

If you open another service such as Disney or Amazon prime and then go Home\Dashboard then it will stay there.  But if you go to sling then Home then sling will reopen automatically.  Huge pain.  I am considering doing a factory reset but trying to avoid it as it may not even work.

  • Like 1
Link to comment
Share on other sites

  • 0

Regarding SlingTV automatically relaunching itself when magic remote Home button is pressed, I tried a factory reset twice with no luck.  I also tried removing the power plug and holding in the TV power button for 60 seconds.  I tried reinstalling Sling TV several times.  Nothing worked.  Costco Tech Concierge advised me to return the TV (I am within the 90 days), but I will try to contact LG Tech Support tomorrow.  I will post what I find out.  

Link to comment
Share on other sites

  • 0

Signing out of Sling, or deleting the Sling app will allow you to go to the Home Screen like normal but as soon as you sign back-in to Sling, or relaunch the app, the loop starts again. So, it is only a temporary fix.

If you launch Netflix from your remote keypad then go to the Home button, that seems to work too - until you relaunch Sling. 

I think this issue started after the last Sling update.

  • Like 2
Link to comment
Share on other sites

  • 0

I called LG today.  The tech had me change the location in settings to Canada, restart, and then back to US.  That did not help.  Then he was going to have me do a factory reset (which I already had done twice before the call), and so I asked him what he would have me do next if the factory reset did not work.  He said he didn't know, upon which I asked him to please check if others were reporting this issue (it did not help that he never heard of SlingTV).  After about 5 minutes on hold, he came back and said other customers have complained about this issue and factory reset (which includes signing out of SlingTV) did not help either.  The technician said they will elevate the problem to the LG software engineers to work this out with SlingTV.  Bottomline: LG tech support was not able to resolve the issue for me.  Hopefully a future update will resolve the problem.  

  • Like 2
Link to comment
Share on other sites

  • 0

To all those having this issue of SlingTV hijacking WebOS, I encourage you to please call LG Support and let them know so they are aware of the issue.  Unless folks complain, it may not be addressed in the next WebOS update.  LG USA Support can be reached at 1-800-243-0000.  Tell the support tech that many others are having this same problem on the LG Forum and to document your case.  Factory reset and deleting/reinstalling the SlingTV will not resolve the issue because SlingTV app takes over as soon as it is re-installed.   If you purchased your TV at Costco, don't waste your time contacting their concierge service.  They will just tell to contact LG support.  I have not tried calling SlingTV support. 

Link to comment
Share on other sites

  • 0

I discovered the same issue yesterday.  I tried contacting LG, leaving my number for a call back, but I never received a call.  I contacted SLING, and they said they had not heard of the problem.  Further, they stated it could not possibly be due to their app; it had to be an LG issue.

Is anyone aware of a resolution?

  • Like 1
Link to comment
Share on other sites

  • 0

I’ve had the same problem but I don’t think it’s the sling app because if I’m watching live local channels (I have an an antenna plugged in) and go home it automatically switches back to the local channels.  Same if I’m with sling it switches to sling. 

Link to comment
Share on other sites

  • 0

This issue happens to me too. Sling is set to my "Watch TV" input option and if it's chosen it's like herpes - you can't get rid of it. The only thing that works is to quickly choose any other app when you press the home button and have 2 seconds to do this. 

 

I actually think it's an LG issue because as someone else said I entered the same kind of loop one other time with the antenna channels. 

  • Like 1
Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Answer this question...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Similar Topics

    • By News Reporter
      Company’s Bath Solution, PuriCare HydroTower and System Ironing Deliver
      Enhanced Hygiene, Ease-of-Use and Thoughtful Design

      SEOUL, Feb. 23, 2024 — LG Electronics (LG) is unveiling a range of home lifestyle solutions at the 2024 Kitchen & Bath Industry Show (KBIS) in Las Vegas, USA, from February 27-29. The company’s latest innovations, including the bath solution, PuriCare HydroTower and system ironing, use sophisticated technologies and user-friendly design to elevate and enrich daily living.
      Bath Solution for an Enhanced Bathroom Experience
      LG is expanding enhanced customer experience to the bathroom, one of the main living spaces in the home, by presenting a bath solution that provides convenience and comfort. LG’s Smart Bath and Shower Purifier offers a refreshing shower experience, delivering clean, purified water through an advanced water filter. The system intelligently monitors water usage and provides timely filter replacement alerts to help facilitate a consistently pure stream of water.
      For greater comfort in the shower, LG’s Smart Bath and Shower Purifier leverages thermostatics to maintain the selected water temperature. Its intuitive control unit features a digital display that allows users to see the current water temperature, making it easy to adjust the heat – or coolness – of the water to their satisfaction. LG’s bath solution also includes the Smart Airflower, which supports a comfortable bathroom environment by actively controlling air temperature and humidity. Designed to rapidly circulate air and reduce dampness, the Smart Airflower is equipped with two fans that extract moisture, and one that sends out warm, dry air.
      The third part of the bath solution is a versatile smart mirror that serves as a hub for AI-based services, provides helpful content including shower and bath tips for bathroom usage and functions as a conventional mirror.
      PuriCare HydroTower for Hygiene, Health and Convenience
      The LG PuriCare HydroTower combines cutting-edge air purification and humidification technologies and boasts a stylish, column-type form factor that complements any décor or space. Making its international debut at KBIS 2024, the HydroTower was successfully launched in South Korea last year, where it surpassed 10,000 units sold in only 50 days.
      Producing a refreshing, purified mist, the HydroTower maintains a clean water supply and water tank by utilizing advanced tech that removes harmful substances and minerals, and prevents limescale.1,2 LG’s innovative product heats water to 100 degrees Celsius to halt bacterial growth,3 delivering peace of mind as well as effective humidification. Additionally, the HydroTower is capable of filtering ultrafine dust particles from the air, providing a healthier, more pleasant indoor environment.4
      Before it commences humidification operation, the PuriCare HydroTower uses steam to cleanse and automatically dry the path that the moisture particles pass through, further boosting hygiene.5 LG’s user-friendly design allows for the easy removal and disassembly of components – such as the cover and water tank – for convenient rinsing. What’s more, the product can quickly reach the user’s desired humidity level, providing a robust humidification capacity of 700 cubic centimeters (23.6 ounces) per hour.
      All-in-One System Ironing
      Technologically advanced yet elegantly simple, LG’s system ironing delivers effective wrinkle management to help users elevate their personal style. A sleek, collapsable ironing board with an integrated steam iron and accessory storage, system ironing generates five-bar high pressure steam – which is five times the pressure of a conventional steamer – to smooth out unwanted creases. The additional steaming power comes from a high-pressure steam generator and from the internal heating system built into the ironing board surface. The high-pressure steam particles produced by system ironing penetrate fabrics to greatly reduce the appearance of wrinkles.
      Incorporating two fans that help eliminate moisture from garments, the ‘Styling Board’ works to prevent fabric shrinkage, making it suitable for managing delicate items of clothing. The convenient design of LG’s system ironing offers simple board-height adjustment, a ‘holding’ button that automatically locks the product’s wheels during ironing, and an easy-folding design for hassle-free storage.
      “LG is excited to introduce KBIS 2024 visitors to an exceptional lineup of home innovations, including the bath solution, PuriCare HydroTower and system ironing,” said Lyu Jae-cheol, president of LG Electronics Home Appliance & Air Solution Company. “We will continue to introduce smart life solutions across diverse categories, deeply rooted in our understanding of customer lifestyles, seeking to lead the market through thoughtful innovations for a better life.”
      LG’s new home solutions will be on display at the company’s exhibition booth (West Hall #2343, Las Vegas Convention Center) during KBIS 2024 in Las Vegas, Nevada.
      # # #
      1 Tested by Korea Textile Inspection & Testing Research Institute (KOTITI) using the HydroTower model HY703RWAA to measure the concentration of substances that cause water hardness (tap water) by comparing post-filter concentration with initial levels, resulting in 99.9 percent of removal of scaling induced by Calcium and Magnesium. Actual performance may vary based on the usage environment.
      2 Tested by Korea Conformity Laboratories (KCL) using the HydroTower model HY703RWAA to measure filtration performance (residual chlorine in glass), optional filtration performance (water hardness) and dissolution stability. The results demonstrated a 100 percent removal rate for residual chlorine, 100 percent removal of water hardness, and compliance with dissolution safety standards. It is different from filtration for purifying drinking water. Actual performance may vary based on the usage environment.
      3 Reduces 99.999 percent of harmful bacteria in the water tank. Tested by Korea Textile Inspection & Testing Research Institute (KOTITI) and Korea Testing & Research Institute (KTR) using the HydroTower test model HY703RWAA measuring the number of bacteria (Staphylococcus aureus, Bacilluspneumoniae, Klebsiella pneumoniae) in water under conditions of 20±5 degrees Celsius and 50± 10 percent humidity after the completion of the ‘humidifying water sterilization’ mode. Actual performance may vary based on the usage environment.
      4 Reduces 99.999 percent of ultrafine dust as small as 0.01 micrometers. Tested by Korea Conformity Laboratories (KCL) using the HydroTower model HY703RWAA to measure the dust removal rate in Clean Turbo Mode under conditions of 23±1.0 degrees Celsius and 50±2.0 percent of room humidity. Actual performance may vary based on the usage environment.
      5 Tested by LG Internal Lab using the HydroTower model HY703RWAA to measure the weight change of the humidification flow path after one hour of operating Turbo Humidification mode, then stopping the operation (Auto Drying) under conditions of 23±2 degrees Celsius and 50±10 percent humidity. Actual performance may vary based on the usage environment.


      link hidden, please login to view
    • By Xuancong Wang
      Dear LG TV developers,
      I am glad to see that LG Smart TV has a built-in web browser and LG API supports "openBrowserAt" so that my smart home controller can open a web page on the TV. However, nowadays, we also have ms-teams online meeting that is accessible through web browser which the LG TV supports. However, this requires the browser to have a microphone to record audio and to have a webcam for video recording. Also, certain smart-home systems also need built-in microphone to record voice commands so that no additional standalone unit is required next to the TV.
      Unfortunately, LG Smart TV (I have OLED48A1PTA) does not have microphone neither does it support USB mic/webcam. So I am writing this post to suggest that future middle/higher-end LG Smart TV can be equipped with these. Moreover, it might be possible for TV firmware update to add the support of USB webcam/microphone so that they can be used in web browsers for web-based online meeting.
      Thank you very much for your consideration!
      Best regards,
      Xuancong
    • By David Daul
      My magic remote and my Roku remote stopped working for turning off power so I performed a factory reset after troubleshooting to get the remote working.  I am now stuck at the 1st screen of the Factory Reset which says "Press the OK Button(wheel) on your remote."  Well... this really stinks because the remote doesn't work!!!  I have tried a USB mouse, a new magic remote, other LG Remotes with no luck.  I have also tried using the button on the bottom of the tv.  And, I contacted support which was just an exercise in redoing everything I had already tried... No Luck!!
      This is a Nano Cell 55NANO81ANA which is basically just a big brick now since I cannot even use any of the inputs.  Does anyone have a trick for getting past this initial screen???
      Thanks for the help.
    • By Marko00
      I've bought OLED55CX3LA and have screenshare errors ever since. 
      I'm using Dell machine with Windows 10 onboard.
      Almost every time I try to connect using "connect with remote screen" windows option, I get the pop up that
      only with cancel button.

      Sometimes there is approval button but mostly I have only "cancel" option. 
      Have this error on OLED55CX3LA and one older model. Same behavior. 

      Mobile screen sharing working perfectly fine.

      How to fix it?
      I've cleared the connection history but without any success.
      Not sure if I should put it on warranty or if there is some simple fix?
       

    • By ADSTRISTAR
      I have a LG tv webOS TV UQ80006LB and on the remote control it has a button for Rakuten TV. How can I reprogram the buttom so that it goes to spotify
×
×
  • Create New...