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Apps doesn't start on LG CX

turtuv

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turtuv Apprentice

turtuv

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hi guys, after the last firmware update (3.11.30)on my LG CX I have a problem with the apps because often they didn't want to start in any way. I have to shutdown and turn on the TV again to make them works. what could it be?

 

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turtuv Apprentice

turtuv

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We discussed similar problems in this thread last month regarding our LED TVs . Basically, I had to update my router settings to "solve" the problem for the most part, although the apps still won't open in specific circumstances.
 
hi thank you. but what is the cause? before the last firmware update I didn't had any problems at all. I tried to connect the TV to a mobile connection trough hot spot, but I didn't worked neither. should I call the LG assistance?

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Perry1234 Newbie

Perry1234

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On 12/6/2020 at 5:03 AM, turtuv said:

hi thank you. but what is the cause? before the last firmware update I didn't had any problems at all. I tried to connect the TV to a mobile connection trough hot spot, but I didn't worked neither. should I call the LG assistance?

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No one knows for sure. I suspect it was a software update on the TV that made it incompatible with my router for whatever reason. However, I also tried a mobile connection after a TV reset as well, only to have the same result. 

I did download a new update for the TV last night, but I haven't tested if the apps will open up in all situations yet. LG does offer a number for warranties if you're still within the first year, which I have listed in that thread. They said they would schedule a technician to stop by my place sometime, although I have yet to receive a call to set up that appointment after a month or so.

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