My new gallery series OLED TV died after less than two months. For weeks now, I have been calling LG support for help. The have created multiple repair tickets, but they have not been to get a repair technician out to fix the problem.
LG keeps trying to outsource the repair to 3rd party service companies. Does anyone know how I can find a local tech that works for LG to come out and fix it?
If not, what recourse do I have?
After updating to the latest web browser with new user interface on LG C9, subtitles on all streaming websites disappears every 2-3mins.
Video continues to play without subs. The subtitles will re-appear if I move the magic remote but disappears again after 3mins.
Should be a widespread issue as it's also happening on Youtube.com videos with subs. Un-related but Play/Stop button on magic remote also stop working on the new browser.
By Marko D
Subtitles as well as all html elements beside video disappear on every website after 2 minutes. The only way to bring them back is to activate cursor with magic remote. This started happening around the beginning of July when new LG browser update rolled out. I managed to get around this by resetting TV to factory settings and evading browser update. This worked until 23rd of July when Web OS update came along . Thinking that problem might be solved i installed it. Turns out this update just integrated this browser error into the OS and now even after resetting to factory the problem cant be avoided. LG had just made the error which could be evaded by downgrading browser mandatory instead of fixing it. This is disgrace. If I had a company with 5 employees the update with error would have never entered circulation and even if it did I would not issue another update which would make error impossible to evade. LG has only billions of dollars and tens of thousands of employees and they do not notice such a major problem even after they have been informed by the users.
Please post here firmware number for your WebOS set including your country or the country where you downloaded the firmware and the model of your tv set:
- 3.23.24 - Romania- 47LB730v
- 3.23.34 - Romania -47LB730v - 21.08.2014 by USB
- 4.30.09 - Romania - 47LB730v - 29.08.2014 - OTA
By rami zapi
Hi all, i have 2018 LG webOS TV UK6540ptd , my tv and laptop both connected to same wifi. when i try connect my laptop for screen share this message come up to LG TV.
request screen sharing to your tv - Decline unable to connect for screen share
my laptop is windoes 10 64 bit
anyone can help me fix this issue.