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Can’t Play a Movie Purchased from Amazon on WebOS TV
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Question
dr dave
I have an LG WebOS TV UH7650 with software version 05.30.90 that is set for automatic updates. I purchased a movie via Amazon last night. Last night, I used my iPad to start the movie just to confirm it would launch, which it did on the iPad. Today I was able to use myLG TV to log onto my email, open my order receipt from Amazon and open the page on www.amazon.com that shows my purchase. When I click the “Continue Watching” button, I get a “Google Chrome Update Required” message. I read one or two posts in this forum that say the problem doesn’t reside in the TV’s software or firmware, rather that whatever service is trying to communicate with the TV is not compatible with WebOS and that users whose TVs are in this situation need to gently urge the service provider to make their service compatible with WebOS,
it is a bit hard to imagine that a giant like Amazon is not making their service compatible with WebOS. The references to “Prime” in the error message really make it seem like Amazon is the party attempting to serve the movie. The complete message says,
Google Chrome Update Required
A later version of Google Chrome is required for Prime Video. To update, click the Chrome menu (three horizontal stripes) on the browser toolbar, click About Google Chrome, and then click Relaunch.
For more information, please see Prime Video system requirements.
Technology is generally not too kind to me. Does anybody have any ideas how I can resolve this?
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