By Bruno Moya
Hello everyone, hope you can help me!
I have this tv model : 55UB850V-ZD . On Tuesday Netflix app stopped playing titles first telling me the "this title is not available for playing" if I tried again it got stuck sometimes at 20 and others to 24%. I have tried everything from switching off and on the TV , removing it from the power source for 60 seconds and 3 minutes as well, resetting the TV , getting out of my account and sign-in again even contacting Netflix which told me it was a hardware/software issue and that I should contact LG and LG telling me it is a Netflix issue.
One of the strange things I have seen as well is that when I get out of Netflix and enter my hdmi4 for example screen goes black and my TV gets blocked and I need to turn it off an on again, this does not happen with all the other apps that I have tested and work perfectly.
Sorry for such a long text, hope you can help me out.
I got 2 LG smart TV's running Software Version 06.00.15 and after this update WiFi has stopped working and the WiFi in both TV's will only stay connected when I am in All settings-->Network-->Wi-Fi Connection and the TV's are also feeling really slow in the menu but the moment I plug in a ethernet cable and disable WiFi everything works and the menu is smooth so I believe there is something up with this software version.
I have a iPhone 12 Pro Max, Laptop and some other devices on WiFi no issues at all.
The TV in the living room is a LG 49UJ701V the one in my bed room is a LG 55UK6100PLB.
Anyone got a suggestion I can try? I do not want to reset them because I do not want to calibrate them both again it's a pain.
By Leonardo Sanches
Problem in Dolby Vision on LG Oled TVs C9 and CX models after Software update: 05.10.04
Immediately after updating to 5.10.04, it keeps flashing / fails to sync on all Dolby Vision signals from Nvidia Shield TV Pro (2019) via a Denon X4500H. Other reports indicate that this is also true for Apple TV + and XBOX SERIES S/X.
From programmed obsolescence as a crime against consumer relations,
The market is driven by consumer dissatisfaction, which is always looking for the most modern or most functional product. The State grants consumers special protection through Law 8078 of 1990, by listing in its text some infractions against consumer relations. Even though the practice of obsolescence encourages the economy by generating more jobs, due to uninterrupted production by suppliers, it is an offense committed by producers. We conclude that, despite not being considered a crime by law, obsolescence is a harmful practice for the consumer.
The Consumer Defense Code (Law 8.078 of September 11, 1990) establishes, in Title II, of art. 61 to 80, a list of crimes against consumers. It should be noted that this list is not exhaustive, as art. 61 is clear in saying that they constitute crimes against consumer relations provided for in the code, without prejudice to the provisions of the Penal Code and extravagant laws. To avoid any kind of confusion, we have:
“The Penal Code and the extravagant law remain in force, with subsidiary effect. That is to say: if a given factual hypothesis is simultaneously governed by a provision of the CP and another one of this Title II, this one will prevail over that one.” (PAULO JOSÉ DA COSTA JR. AND FERNANDO JOSÉ DA COSTA, Crimes against the consumer, 2nd ed., Atlas, p. 3-4)
In particular, art. 66 indicates that the practice of programmed obsolescence is illegal when it states that it constitutes a crime against consumer relations "to make a false or misleading statement, or omit relevant information about the nature, characteristic, quality, quantity, safety, performance, durability, price or warranty of products and services".
Taking into account that, in the practice of obsolescence, the supplier does not inform that the product already has a predetermined operating period regardless of whether it is in perfect condition or not, we have:
"The supplier's silence on a relevant aspect of the product or service, which for some was equated with an allegation, can also make the verb "omit" focus. In other words: the supplier cannot remain silent when providing information to the consumer, because this is equivalent to omitting”. (ANTONIO CEZAR LIMA DA FONSECA, Consumer Criminal Law, 2nd ed. Livraria do Advogado, p. 162)
Below links with other complaints:
link hidden, please login to view
https://www.lgwebos.com/topic/7206-c9-update-051004-can-no-longer-connect-to-dolby/ In other words, it is a problem of the model, worldwide, with general dissatisfaction among gamers, proving that LG acts illegally, against the consumer.
Both Oled C9 and Oled CX can transmit in 4K 120HZ with DOLBY VISION ENABLED.
The OLED C9 has HDMI 2.1 at 48GB of data speed, the Oled CX E C1 HDMI 2.1 at 40GB.
The 3 have current WEBOS, system with updated processor and Artificial Intelligence, same quality and data processing.
In fact Oled C9, it normally produced DOLBY VISION on Xbox Series X, Apple TV + , Netflix and after the update (in the same week that Oled C1 received the fix to support DOLBY VISION in 120hz), it stopped producing content correctly in Dolby Vision. In contact with DOLBY and Microsoft both say that the responsibility for updates is LG.
The complaint and denunciation are registered with links to the case.