webOS apps always crash

[Ryan001]

Whenever I run Netflix or YouTube, the TV is restarting itself every 10 mins. Sometimes, it just freezes. 

I also tried resetting the TV to factory settings. Same issue after few hours.

I also tried using Chromecast and has more frequent crashes.

TV Model: LG 49UJ654V with latest firmware update

Please help. Thank you. 

[George Hofmeister]

10 hours ago, Ryan001 said:

 

Whenever I run Netflix or YouTube, the TV is restarting itself every 10 mins. Sometimes, it just freezes. 

I also tried resetting the TV to factory settings. Same issue after few hours.

I also tried using Chromecast and has more frequent crashes.

TV Model: LG 49UJ654V with latest firmware update

Please help. Thank you. 

Is this a new TV?  If not new and you are experiencing the same issues with your Chromecast have you looked at your network setup?

[Ryan001]

It is not a brand new tv. 

It is connected to a wired connection and the router is just inches away.

If I use Chromecast on my other old standard tv, it can play smoothly.