- 0
Unsatisfactory Warranty Service Experience with LG
-
Popular Now
-
Similar Topics
-
By GOM43
Last week a LG service person visited our home. After resetting our new LG TV, he went to his van and returned with a large remote controller. We asked what it was for and he told us it was to access settings that the standard controllers could not do. But would not tell us what it did.
Do you know what it can do?
-
By News Reporter
Over the past few years, the vehicle cabin has evolved far beyond its traditional role as a functional driving environment. In step with broader mobility trends such as electrification, automation and software-defined intelligence, the car interior has steadily grown into a flexible living space – one capable of supporting a wider range of everyday needs during the journey.
Building on this industry evolution, we at LG are exploring how in-cabin experiences may further develop through our next-generation concept platform, LG P-pod 1.0. This solution combines LG Mobility AI and advanced technologies developed across our Vehicle Solution (VS) Company.
LG P-pod is the new name we’ve given to the digital cockpits that we develop to test advanced mobility innovations before they reach commercialization. The “P” stands for Prototype, highlighting its role as an early-stage concept and a practical testbed for our mobility technologies. The word “pod” refers to the cabin itself – a modular, human-centered space where multiple technologies work together. It also evokes the image of a pea pod, symbolizing how key in-car systems – from the head unit and displays to connectivity solutions and the Advanced Driver-Assistance System (ADAS) Vision System – fit seamlessly within one cohesive environment. At once functional and symbolic, LG P-pod represents a future-oriented yet emotionally resonant design philosophy – where innovation feels intuitive, and the name itself remains simple and memorable.
Let’s take a closer look at how we’re using LG P-pod 1.0 as a test platform to drive in-cabin experience innovation.
1. Empathetic Interaction: Exploring How Cars Can Understand and Respond
It starts with recognition – a car that sees you, knows you and responds before you even ask. LG P-pod 1.0 serves as a technology incubator, exploring how future vehicles might identify drivers through a Driver Monitoring System (DMS), retrieve schedules or prepare frequently used apps to support more natural interaction.
These foundational technologies help us investigate how vehicles could evolve from simple awareness to context-responsive behavior. The adaptive portrait display shifts orientation for better visibility, while the LG Mobility AI-based voice interface provides a platform for studying more conversational, human-like interactions. Combined with front-camera data and Vehicle-to-Everything (V2X) connectivity, the system also enables research into precise stopping points or personalized in-cabin moments – such as lighting, music and animations that respond to special occasions like a birthday or an anniversary.
2. Personalizing Your Journey: Enabling Mobility to Adapt to Every Individual
While traditional personalization has centered on the driver, LG P-pod 1.0 acts as a technology incubator for extending tailored experiences to all passengers. Powered by the Driver & Interior Monitoring System (DIMS), the platform explores how it can recognize the conditions and preferences of both the driver and passengers in real time, offering tailored entertainment – from OTT services and music to games and apps – instead of mirroring the same content across every screen.
Shared experiences can also be enhanced. Group decisions, like choosing a restaurant, can be made through an on-screen voting feature that syncs results across displays. An AI recommendation engine suggests destinations, routes and entertainment based on contextual information. With profiles that follow each user and settings that activate automatically, LG P-pod 1.0 turns the car into a space where every passenger’s journey feels personal – whether it lasts ten minutes or two hours.
3. Expanding Time and Space: Shaping How Life Can Continue Seamlessly on the Road
LG P-pod 1.0 reimagines the vehicle not as an isolated environment but as a lifestyle enabler that helps explore new forms of seamless connectivity. Through the Smart Telematics System and integration with smart home appliances, it serves as a platform for exploring how users might control home devices from inside the car – including air conditioning, lighting, robot vacuums and even pet feeders. Through real-time data exchange, the system also investigates ways to enable remote awareness of home cameras and sensors, helping to keep the home and vehicle connected and offering greater peace of mind while on the road.
This seamless connection extends to entertainment as well. Videos or music started at home can resume playing inside the vehicle, making the cabin a natural extension of each user’s personal environment. By reducing the boundary between “on the road” and “at home,” LG P-pod 1.0 acts as a platform for experimenting with new connected-life experiences where travel time becomes an uninterrupted part of everyday living.
“By leveraging LG P-pod 1.0 as an incubator for LG’s mobility technologies, we’re taking a meaningful step toward our vision of a ‘Living Space on Wheels,’ where the vehicle becomes a personalized environment that supports every part of your lifestyle,” said Alexio Rhee, head of Global Customer Strategy at the LG Electronics VS Company. “By combining empathetic interaction, multi-profile personalization and seamless connectivity between the car and the home, LG is redefining what the in-cabin experience can be.”
We’re unveiling LG P-pod 1.0 to a global audience as part of our “LG on board” mobility campaign, sharing how elements such as intelligent understanding, personalized adaptation and immersive interaction may shape future in-car experiences. Through a series of stories – beginning with the first core value, “Empathetic Interaction,” revealed on December 15 and followed by additional values later in the month – we aim to offer a glimpse into a more meaningful way of experiencing life on the move.
# # #
link hidden, please login to view -
By News Reporter
At LG, we are committed to nurturing expertise, collaboration and innovation in the heating, ventilation and air conditioning (HVAC) industry. As part of this commitment, we continue to create opportunities for professionals around the world to learn, share knowledge and grow together. Earlier this month, we welcomed 14 of Brazil’s leading HVAC installers to South Korea for the LG Brazil Installer HVAC Academy.
Designed to strengthen participants’ technical capabilities and reinforce our partnership network, the program combined hands-on learning with site visits and in-depth technical sessions. Participants also had the chance to present their own case studies and explore how LG’s advanced, eco-conscious HVAC solutions are shaping a smarter, more sustainable future.
The Academy began with a visit to a local reference site showcasing LG’s latest residential air conditioning systems. The visit offered participants a close-up look at how our technologies are applied in real-world settings to deliver comfort, energy efficiency and reliability.
The following day, experts from Hi-M Solutek – an LG subsidiary specializing in total HVAC services including maintenance, engineering and building management – led an immersive seminar. The session explored advanced installation methods and shared best-practice cases from across South Korea’s HVAC industry.
Brazilian participants also took the stage to present their own successful installation projects, sharing valuable insights and field expertise that sparked meaningful exchanges with peers and LG engineers alike.
The program concluded with a visit to LG Smart Park in Changwon, our world-class manufacturing site for residential and commercial air conditioners. Attendees toured the state-of-the-art HVAC showroom and participated in a dynamic Q&A session with LG’s product development team – discussing future innovations, trends and the evolving role of smart, sustainable technologies in HVAC.
The LG Brazil Installer HVAC Academy is part of our broader effort to foster collaboration and continuous learning across the global HVAC community. Alongside this initiative, we’ve hosted a series of HVAC Leaders’ Summit events for consultants from Asia, Africa and the Middle East. Most recently, in July 2025, we brought together 30 leading consultants from Central and South America in Panama for a regional summit focused on innovation and partnership.
Under our Global South growth strategy, we will continue to expand our programs aimed at strengthening long-term partnerships with HVAC consultants and installers – empowering them to deliver smarter, more efficient solutions to customers while enhancing the reputation and reach of LG HVAC.
# # #
link hidden, please login to view -
By News Reporter
Designed in Collaboration With Piero Lissoni, the Showroom Showcases
Lifestyle Solutions Centered on the SKS Luxury Portfolio
SEOUL, Nov. 17, 2025 — LG Electronics (LG) has opened the SKS Chicago Showroom, a dedicated space for its’s SKS brand of ultra-premium built-in home appliances, in Chicago, Illinois – a city known for its architecture and design heritage. The new showroom brings SKS’s refined vision to life and strengthens the brand’s presence in the North American luxury built-in appliance market.
The SKS Chicago Showroom is an innovation hub where visitors can experience SKS’s “True to Food” philosophy and advanced technologies in an immersive, lifestyle-oriented setting. Located inside THE MART (formerly the Merchandise Mart) – one of North America’s premier destinations for kitchen and interior design professionals – the showroom helps designers, builders and consumers imagine how the latest SKS solutions can enrich modern living with style and simplicity.
Designed in collaboration with world-renowned architect Piero Lissoni, the new venue – themed the “SKS Theater” – is a curated space where visitors can absorb the unique culture of LG’s luxury appliance brand. Lissoni’s minimalist approach and attention to detail give the showroom a calm, refined atmosphere that highlights how SKS products integrate naturally into premium living spaces. Inspired by the brand’s unmistakable aesthetic, the showroom also presents immersive media art installations combining light, sound and visuals to express the heart of SKS’s True to Food philosophy.
Covering 8,672 square feet, the showroom includes five fully-tailored kitchens – Serenity, Midnight, Residence, Immersive and Interactive – each presented on a grand scale with soaring ceilings and 20-foot kitchen islands. More than 50 SKS appliances are displayed throughout, including pro-ranges and rangetops with the industry’s first built-in sous vide, advanced induction cooktops for rapid and precise heating, and innovative refrigerators and wine storage solutions.
Bringing an unparalleled visual brilliance and immersive experience to SKS at The MART are 81 square meters of LG MAGNIT direct-view LED displays, which create a luxury cinematic and digital art showcase – including “The Culinary Journey,” a compelling multimedia piece by artist KAMW.
The SKS lineup showcases a comprehensive range of built-in luxury appliances, from refrigeration to cooking and laundry solutions. Highlights include 48- and 36-inch built-in French door refrigerators, 30-, 24- and 18-inch refrigerator and freezer columns, and 24- and 18-inch wine columns. The cooking collection features 48-inch sous-vide pro ranges and transitional wall ovens equipped with Gourmet AI. The showroom also offers an exclusive preview of the new 29-inch SKS washer and dryer pair.
Since its 2016 launch, SKS has embodied LG’s vision for the luxury market. The brand’s 2025 rebrand from Signature Kitchen Suite to SKS has strengthened its identity and recognition, while continued participation in events such as KBIS has reinforced its leadership in design and innovation. The opening of the Chicago showroom marks another key milestone in this journey.
The third SKS showroom in the U.S. following the opening of the Napa Experience & Design Center showroom in Napa, California (opened in 2019) and Skyline Showroom in New Jersey (opened in 2023) – the Chicago venue extends SKS’s presence across North America. It offers unique experiences not only for design professionals but also for discerning customers seeking a modern, luxury lifestyle.
“The SKS Chicago Showroom is a pioneering space where customers can experience our vision for ultra-premium living and understand the philosophy that drives our brand,” said Chris Jung, president and CEO of LG Electronics North America. “This is not simply a venue for displaying our built-in luxury portfolio – it’s an immersive destination that merges design and technology with art, architecture and the experiential to create something truly unique for our U.S. customers.”
# # #
link hidden, please login to view -
By News Reporter
Company’s Free Audio Streaming Service Adds Hundreds of Music Channels, Curated
Playlists and Upgraded UI to Enrich and Simplify the Listening Experience
SEOUL, Oct. 21, 2025 — LG Electronics (LG) has partnered with Stingray Music to upgrade its free ad-supported audio streaming service, LG Radio+. Available on LG Smart TVs running webOS 6.0 and above in the U.S., UK, France, Germany, Italy, Spain and Korea, LG Radio+ will provide over 200 music channels and hundreds of thousands of songs to suit diverse listeners’ tastes. Accessible via the LG Content Store, Apps and Music Portal pages on webOS, the app features a new intuitive UI that makes discovering music, podcasts and radio shows effortless.
Stingray Music offers an extensive library of songs curated by music experts worldwide, helping listeners find the ideal tracks for different moods and settings. LG Radio+ users can now access a variety of music channels, covering a wide range of genres and featuring local artists.
Many of Stingray Music’s channels are curated for regional audiences, offering music that resonates with local tastes, trends and culture. In the U.S., listeners can explore a diverse musical landscape, from the latest chart-toppers on Today’s Pop and timeless Greatest Hits, to the heartland sounds of Country Classics and the eclectic blend of the Americana Road Trip channel. In the UK, listeners can tune into Greatest Hits UK, Love Songs UK and Kids Hits UK, delivering chart-topping anthems, romantic favorites and family-friendly songs all in one place. In Germany, channels such as Today’s Pop Germany, Schlager and Kuschelsongs blend contemporary pop with traditional genres and cultural diversity. Additionally, with K-pop taking the world by storm, channels like K-Pop Summer Hits, Korean Ballads, Idols and Hot 100 Korea deliver everything from trending idol groups and chart favorites to seasonal favorites and timeless ballads.
To keep listeners in tune with the latest trends, hit music channels such as Today’s K-pop are updated every week. And for fans who can’t wait to hear their favorite artist’s latest track, every major release is added on the day of its official debut.
“LG’s Radio+ is setting a new bar for engaging customer experiences, and we at Stingray are thrilled to expand our collaboration as their music partner for this exciting new offering,” said Jim Riley, President of Stingray Music USA. “Music is the universal language, and the string that binds us across borders and generations. LG’s Radio+ service is set to become another bond for every LG customer, wherever they may be.”
“LG is committed to continuously enhancing the LG Radio+ experience,” said Chris Jo, head of the webOS Platform Business Center at the LG Media Entertainment Solution Company. “Our new partnership with industry leader Stingray will bring LG TV owners a wealth of free content, empowering them to enjoy all the content they love at their convenience.
LG Smart TV owners can elevate their LG Radio+ experience even further with either AI Sound Pro or Clear Voice Pro. AI Sound Pro uses deep learning algorithms to automatically optimize audio for different genres and listening environments, enriching the immersion of the music being played. Clear Voice Pro enhances the clarity of human voices, ensuring that speech in news, podcasts or talk shows, remains crisp for a more comfortable listening experience.
Designed for seamless listening and easy exploration, the latest LG Radio+ interface brings podcasts, live radio programs and music channels together in one intuitive platform. The refined design helps users navigate content, tune into live broadcasts, enjoy curated playlists and explore podcasts with ease. A dedicated Favorites page gives users instant access to their preferred channels while making it easier to discover personalized content.
For greater ease of use, the new side menu grants quick access to the Home, Music, On-Air and Podcasts pages, each marked with a unique, clear icon. Furthermore, a simplified layout and intuitive structure let users move between sections easily for a more seamless listening experience.
# # #
link hidden, please login to view
-
Question
rhsauer
I have an LG OLED C6P that I bought in January from Best Buy for a handsome price. About 10 days ago, a vertical line of pixels went dead (black), with one pixel in the middle of that line glowing bright green. I called LG's customer service line and they referred me to an authorized repair shop near my home. The repair shop asked for pictures of the TV, the flaw, the sticker on the back with the serial number, and my receipt, all of which I sent to them at that time. After waiting for several days, I called the repair shop and was told that the part they needed (a new screen) was on backorder with no ETA.
I then called the LG customer service line again and asked if there was an ETA on the new screen and was told "no." I asked for a replacement TV and was told that I needed to speak with a supervisor. I asked to be transferred to a supervisor, who confirmed that there was no ETA on the part they needed and that they could not arrange for a replacement TV without going through a long and involved process that sounded like it would take weeks with an uncertain outcome.
I told her that I felt that this entire experience was unsatisfactory -- that LG had my money (not a small amount) and all I had was a broken TV -- and that LG should accommodate their customers. She responded that LG did not have my money because they didn't sell retail -- the store I bought the TV from had my money. I replied "Really? This is an LG TV, under warranty from LG, and you're going with that argument?" -- and she cut me off, saying repeatedly "I'm not going to argue with you, sir" -- and then hung up on me.
I called LG again today, and was told the part is still on backorder with no ETA. The customer service representative said I should call again tomorrow. LG has never once called, emailed or otherwise reached out to me about this. At this point, I'm on my 10th day of looking at a broken TV with no idea when (or even if) LG will honor their warranty.
I'm writing this post simply to let other people thinking of buying an LG product about this experience so they can figure this into their purchasing decision.
0 answers to this question
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.