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Amazon Prime Video in LG 42Lb6200?


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    • By Nitin Chopra
      Hi Team,
      After update of LG WebOS to 04.40.70, Amazon Prime Video app on my LG Smart TV stopped working. It started giving error :
      Internet Connectivity Problem
      There is an internet connection problem. Check the device's internet settings, data cables, or try to resetting your router. Also, turning your device off, and then back on might fix the problem. For further assistance, please contact Amazon customer service at www.amazon.com/videohelp
      The internet/wifi connection is fine and all the other apps are working without any issue on the LG smart TV.
      I have even tried uninstalling and reinstalling the Prime video app, but that didn't help.
      Has anyone faced this issue ? Is there a solution available for this issue.
      Thanks & Regards,
      Nitin
    • By tim p
      I have two LG C2 tv's both running OS 03.21.30. Attempts to update the OS state that this is the current version as of 12/2022.  Amazon Music won't open on either of them, the splash screen appears and that's it, for hours.  It opens fine on other devices in the house, Sony TV, PC's, and droid phones. Other streaming apps work fine with no buffering or glitches.
      The solutions offered online list instructions for clearing app caches using a series of menus that aren't even remotely close to the menus available on these TV's.  I've checked every available menu and there's absolutely nothing offering the ability to clear app caches. App Manager offers exactly two options: Launch or Delete. Others insist that you need to clear the cache from within the app but of course the app won't open so that's a dead end.  I did clear the browser cache but it had no effect this AMZN Music problem.
      So far I've also:
      Deleted and re-installed the app multiple times; Left the TV's unplugged 24+ hours; Full reboot of the router multiple times; Factory Reset of the TV's. If anyone has a solution that doesn't involve buying a fire stick I'm very interested - thanks
      (edit) one of these tv's is five feet from the router.  Distance isn't the issue.
    • By AusRob
      The built in Web Browser will not play Videos on SOME websites after updating to WebOS Version 04.40.25 and 04.40.70. The web sites otherwise work fine. Here is an example that won't play since the 04.40.25 update ... 
      link hidden, please login to view ... Please fix this LG ASAP, it's really annoying. PS. It has nothing to do with any Browser setting, I have checked all that. 
    • By GiotisCy
      Hello, 
      I have recently purchased an LG C2 Oled TV which I connected with my Samsung HW-Q800B 5.1 soundbar via eArc HDMI. When I select "Passthrough" as a Digital Sound Output on LG TV sound advanced settings, there is an obvious sound response delay around 3 seconds when I pause and unpause the movie on Netflix or Prime video streaming apps on LG TV. For example, when I start the movie, the video starts and sound starts 2-3 secs later. When I pause the movie, the sound continues for 2-3 secs after the video has been stopped. There is no any lip sync issue, just this response delay of the sound from the soundbar. This happens only on LG TV Apps. If I connect to an external HDMI device such as AMAZON Fire Stick 4K, there is no such sound delay issue neither on Netflix neither on Prime Video. 
      Thus, the problem seems to be on LG TV apps.
      If I change the Digital Sound Output to "Auto" instead of "Passthrough" the issue is gone but sound quality is not as good as with Passthrough selected. So I do not want this to be my option.
      I would appreciate if someone could come with a solution on this. 
       
    • By Wajdi
      Would you please provide a support if there is a way to update/upgrade “Software Version  05.05.70” for LG webOS TV since no update found once checking for update although some application contents is unavailable in LG Store 
      NEED IMMEDIATE ADVICE PLEASE....


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