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By TimtheToolMan
We just purchased a new LG WebOS TV OLED 65" and running the setup through the app or the TV remote says it can't load the user agreement. This is blocking us from getting to streaming apps like Nexflix or any smart functions like Voice assistant.
TV worked fine for a few days but voice assistant stopped working and after much effort LG tech said to Reset to Initial Settings. Now we have mentioned no smart functions. TV is on ethernet and its browser functions on web fine. Tried running off neighbor's wifi with same results.
Tried switching to different country, unplugging/hold power button for 20 seconds/wait one minute, resetting TV multiple times, setting up remote again, ...
Error message: Unable to Load User Agreements A server error has occurred while downloading the User Agreements. You must download and agree to the terms of the User Agreements to use this feature or application. Do you want to try to download them again… Unable to Load User Agreements Sorry, but the User Agreements can't be downloaded at this time…Please check your internet connection and try again later. No change when trying over five days.
Now there is no local company available to service TV. Maybe it's time to send it back and give LG TV a one star rating. I am willing to change motherboards but doubt if LG would go along with that.
Anyone have any ideas.
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By Gopinath Sekar
Hello,
I have a 2 year old OLED55C9PTA. The current WebOS is at 6.0 while mine is still at 4.9.5-7.
Are we getting the WebOS updates? Is there anyway that I can manually update it to the latest WebOS?
Thanks!
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By Nick Payne
I can stream ABC content using either the iView app on our LG G1 65" OLED, or via the iView Android TV app that is installed on a Chromecast with Google TV that is plugged into one of the G1 HDMI ports. If I stream content using the app on the TV, every few minutes there's a momentary (fraction of a second) interruption to both sound and video. If I stream the same content using the app on the Chromecast, I get no such interruptions. Both TV and Chromecast are using wired Ethernet connections to the same switch, so I can't see that these interruptions are due to a network problem, or I'd see them on both devices. It would seem to be a problem with the app provided on the TV. Other streaming services that we access via apps on the TV (Netflix, Stan, Amazon Prime, etc) do not show the same problem.
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By anishjp
Hi LG
When playing a Dolby Vision file encoded in MKV container format, the image is green/purple in colour. A quick googling says, this occurs due the default media player in WebOS not able to decode Dolby Vision MKV container files properly.
When will this be fixed?
Regards,
Anish
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Question
savannahmick
I am running 04.55.04 with a 49ub8500 but noticed the African and several other countries have a 49ub850t but it has a newer version of webOS 4.60.50.! My question is the tv seems the same as my ub8500 so I wonder if 4.63.50 will work on it? Thanks for any advice,help,or info! Also what are the chances 49 ub8500 will get webOS 2.0?
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