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No Manual Tune option


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I have an LG OLED55C PLA tv connected to a community satellite dish. Its set to 28.2E 

Recently channel 103 ITV  does not work and I get a message 'no signal' however channel 111 ITV is working but only in SD, and the picture quality is poor with the faces of people very fuzzy around the edges and sometimes out of focus.

I tried retuning but there is only the option to auto retune which results with the same issues.

I tried a different postcode which worked on C103 but then got the 'no signal' message on C104/105. The different postcode gave me C103 HD but obviously the wrong regional programs.

Is there anyway I can get the manual option to appear or can I change the Transponder settings?

 

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